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Overview of Sheraton Universal Hotel

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  • Room, 2 Queen Beds, Pool Access, Pool View

    Room amenities

    • 33 sq m
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 49 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 56 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Pool Access, Pool View

    Room amenities

    • 33 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Suite, 2 Double Beds, Non Smoking

    Room amenities

    • 56 sq m
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 2 Queen Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 1 King Bed, Non Smoking

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Suite, 1 King Bed, Non Smoking

    Room amenities

    • 43 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Non Smoking, Corner

    Room amenities

    • 31 sq m
    • Sleeps 2
    • 1 King Bed
    More details
4.1
Very good
Rating 5 - Excellent. 810 out of 1773 reviews
5 - Excellent 46%
Rating 4 - Good. 531 out of 1773 reviews
4 - Good 30%
Rating 3 - Okay. 236 out of 1773 reviews
3 - Okay 13%
Rating 2 - Poor. 124 out of 1773 reviews
2 - Poor 7%
Rating 1 - Terrible. 72 out of 1773 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Stayed 2 nights in Oct 2019

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t care that the pandemic is going on.
With the pandemic, I tried to cancel the room since I was not able to travel and not only the hotel didn’t cancel nor did hotels.com so we lost over $400 and have to go through the bank to dispute it. Waited on the phone for over an hour and half and no help what so ever.
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Sheraton Universal City. The staff was attentive and accommodating to all my needs during an unexpected health crisis. I came for business, and enjoyed every bit of my stay. No Complaints! -ABM
Stayed 2 nights in Mar 2020

1/5 Terrible

Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 2 nights in Mar 2020

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