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"Check in was simple and we left our luggage pre-stay whilst meeting a friend travelling on a later train. Room was clean and stocked with amenities in bathroom and fresh milk and bottled water in fridge. Overnight the room was quite warm even with heat on low. Windows opened but then a little noisy due to proximity of theatre and train station (both handy for us as we were on a theatre trip). Breakfast was pleasant and tasty. Checkout as easy as check-in. Staff were helpful and friendly throughout the stay. "

"Had 2 nights fantastic location, good friendly staff all in all good value for money "

"Clean room"

"Clean, well located for the city centres and docks"

"There was a slight issue with a previous guests item in our room upon arrival which was immediately addressed by staff (Alice was amazing!!) and I was offered an upgrade to an amazing suite and a drink on the house. The hotel is beautiful, well situated in the city centre close to everything you need. Overall it was an amazing stay and it’s clear that the hotel cares deeply for ensuring every stay meets their expectation and when it doesn’t, they go above and beyond to rectify that. Thank you again!"

"very good "

"Loved my stay here. Had there been a dressing gown and slippers in the room. I would have given this a 5 the mini bar with the free soft drinks, along with the 10% discount was a bonus. The half board offer is great value. Just wondering. If you are good staying and parking at the NCP recommend, then go to the far corner on the left side of the 3rd floor. The pedestrian entrance is located there l, and brings you out a few feet from the hotel entrance. "

"Staff were very friendly, complimentary happy hour, clean and comfortable room, great location "

"The hotel needs extensive updating. Yes probably 100 years ago it was exclusive and upmarket. And yes the Queen and many famous people stayed, But they wouldn’t step foot inside now as it’s so run down. If the hotel had a refurb it would be amazing but unfortunately it’s very dated. The room was like going back in time 50 years ago everything including furniture and TV was so old. It’s not cheap to stay either we could have stayed at Hampton Hilton for cheaper. However on the positive side Breakfast was very nice. Was disappointed had to pay £14 to park vehicle in the hotel car park overnight also."