Occidental in Riviera Maya from NZ$987

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"Clean rooms and great service. Everyone is polite and ready to be at service from the front desk to the concierge. Loved the villa with the balcony, the pool and the beach. Great place for families and kids. Actually, the distance from Bahía Príncipe to the bench is walkable but the shuttles were on time and it was fun riding them. There are drinks everywhere and the food in the buffet was delicious. Beautiful sunsets, shows, music, and space to sit and enjoy the nice weather. Highly recommended. "

"The property is huge and overwhelming at times however the selection in food options and access to parks makes it a great option if your family likes action and adventure"

"From the time you arrive you are treated like Royalty.the staff goes out of there way to make you feel special..from the guys who cleans the pool to the front desk awesome service ...food & drinks great as usual .Thank you Palomino Family"

"Everything was perfect "

"Good👍"

"Loved my room. If I had to stay in my room the entire time of my stay I would have. The food on the property at the different restaurants were good. The amenities it came with and the staff were nice & helped when needed. "

"10/10 on all. Jose at the beach service and butler service perfect. Great place to go and to go back again."

"We loved our stay at Coco Unlimited! The food and drinks were better than expected. The rooms were clean; the staff was kind and attentive. Being right on the beautiful white sand beach was amazing! "