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"Have stayed here many times, but this time I felt they were cutting corners - no biscuits with the coffee tray in the room, and this morning at breakfast most of the fruit juice cannisters were empty, and very little fruit on offer. I do not feel the bath is suitable for older people. I am 81 and had difficulty getting into the shower as the bath is so high. Its a good job there is a grab rail because the bath was so slippy to stand in to have a shower. Getting back out was also very difficult - the paper bath mat is not fit for purpose, ( another example of cutting corners)as it slipped on the tiled floor, and I felt unsafe. I spoke to Reception about this and at my request they provided me with a non slip rubber mat for the bath. Breakfast and dinner were to a good standard. Because of the problems I encountered, I am not sure if I want to stay again."

"Good feel overall, nice quiet rooms and plenty of space in older style property. "

"Our room was spacious, clean and tastefully decorated. The Hotel was interesting, quirky and "different " from the norm. There were different areas to enjoy both in and outside. The decor was amazing. The restaurant was accessible and again quirky in design. The food was delicious 😋. All Staff were friendly and helpful. "

"Unfortunately my experience in room 414 last night was not good, there was an annoing continuous sound all night up above the room( not the air conditioning unit ss this was off) also the bed was unsteady. Each time my husband or i moved it disturbed the other person. This resulted in myself not having a good nights rest . Shame as all previous visits to the Grosvenor have been amazing ."

"Great"

"Beautiful place. The room was spacious and the bathroom updated. The building and the pub downstairs is very nice. Location is perfect to see everything Chester has to offer."

"Good "

"We have been coming here every year for the last 10 years. Decor hasn’t changed and really is in need of a refurb now. Breakfast was also really disappointing this year, no decent hot drinks unless you paid for them in addition to a hot breakfast. Also VERY surprised having to pay for breakfast before leaving the restaurant (rather than at check out) This used to be the gold standard hotel to stay at for the races but not now I’m afraid."

"Great Staff. Clen rooms and great pruce"