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"The hotel and rooms very clean, staff friendly"

"Adored my time here! My room was lovely and cozy, I wish I would have stayed longer. The staff was super friendly and helpful and the food was amazing!"

"Bar Staff , Owner , very clean rooms , good food , loads of parking , Quiet i would recommend well worth a visit "

"Great B and B in a fantastic location. If we return to Richmond would definitely stay here again "

"Helpful friendly staff and a lovely stay."

"Great location, lovely breakfast, reasonable parking, and a good room. "

"Hosts were wonderful, room was very clean with en suite bathroom and location was perfect for a short walk into Richmond town center. Definitely recommend West End Guest House"

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"Lively stay, staff brilliant"

"Crathorne Hall is a lovely old fashioned hotel in a peaceful setting. We had a room upgrade which did help but the staff are excellent, as is the food. The highlight at breakfast was the uttapam, a traditional Indian breakfast dish."

"Everything about Rockliffe is exceptional, and it's the same every time we visit. But what really sets this place apart is the service you receive from every member of staff. Warm, welcoming, helpful, but never 'uptight' or pompous, just perfect! Well done, all!"

"Breakfast hamper was very nice, the staff were lovely and very professional and the food was outstanding"

"The staff were really and the food was excellent. "

"An excellent stay in a beautiful venue, the receptionist was simply outstanding in every way, engaging, professional, funny, and couldn't do enough for you, a terrific advert for the hotel and one of the main reasons we'll be going back soon"

"Parking on site was great. lovely pub very close by, owners very friendly and helpful. "

"Great location , comfortable accomodations "

"Pleasant stay. Breakfast could be better"

"beautiful family run hotel"

"Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!"

"The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...