Preston South Hotels, Melbourne

"My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations."

"Lovely buffet breakfast with wonderful staff"

"Room was clean, staff friendly and the breakfast buffet was extensive and really nice. Great location for theatres and food."

"Quiet Clean and comfortable Great location for.CBD plans or events Walking distance to station and shops"

"We've stayed at this hotel a number of times but were dissapointed this time. The hotel is looking very tired and is in need on a good upgrade. One lift wasn't operational for the entire stay which was frustrating at peak times. The breakfast buffet was frequently unstocked and what was available was less than impressive. Not sure how you can muck up scrambled eggs! The rooms are very standard, and we didnt have the "basic" room. Not all amenities were restocked daily. "

"Great, definitely stay there again "

"Rooms smell"

"Excellent Motel to stay loved every part of it.Staff were so good when informed of TV not working in our room.They came to see if they could fix it and when he couldn’t he transferred us to a new room."

"Great area to stay Great room amenities"