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"Due to street work, water unexpectedly wasn’t available on the top floors. The staff handled it very well, keeping guests informed and offering a full refund to guests choosing not to stay. As we had not travelled far, we decided to head home. We would not hesitate to book again. Fantastic location, unflappable staff. Kudos. "

"Very helpful staff at this hotel. Spacious room and wonderful shower! Convenient location to many historic attractions nearby. Very hard for the people who use wheelchairs reaching to rooms as ramps were not paved smoothly and one ramp near our room was actually broken."

"Great place to stay, just outside of Salem. 20 minuets. The hotel was well maintained and a pleaser to stay at. Staff was great! We would stay here again. FYI- there is no Free breakfast onsite. Pay breakfast is next door and the restaurant. Since my event started before they opened , I can not review this piece. But there is a Starbucks sharing the same parking lot, so that was convenient."

"I love the hot tub and how clean they rooms are and the food was good."

"Front desk staff was very helpful. "

"Extremely nice staff! Clean, efficient stay with ease of shopping since it’s smack dab on Essex street. Great for families. "

"I was impressed with how clean everything was and the staff was always polite and helpful. "

"This was a cost efficient place to stay on our way to Mass General from Maine. It did take us over an hour to get to the hospital because of traffic, but we left early enough to get to an appointment on time."

"Parking was $30 a day weather you use the Valet service or not to park at the hotel. Covered and secure so not that bad, Staff was ok except for one of the desk workers that told partner to go smoke by the dispensary because it was monitored. He took offense to saying the homeless were aggressive when begging for smokes. Hotel had no baggage carts but they valet allowed us to use even though we did not use their service. Breakfast was good most days the potatoes were always cold but the eggs hot. Clean enough lost hot water the last night there, good location to walk the Salem area. Good food located close, heavy homeless population, Fire department close and busy hope you like sirens. Overall good location ok food would go back. Also the A/C sounded like a UFO taking off when it came on, noisy as hell."