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"The staff was friendly and very accomidating We did not like the parking fees pernight on site valetparking. But we did end up paying those fees because we couldfigure out the scanning meters option.however the valet parking ended up being very convenient and a quick way to make sure the car was safely parked and easily accessible. And the parking guys were very efficient and quick to get our car when we needed it. The lobby staff were great very accommodating. And eager to assist with any of our needs.i even became an honors member and was able to check in early.and move from a king bed after 3days to a room with 2 queens for our last day. So that we could go to the hit the decks celebration downtown.no issues really. The staff was the best. All of them were very helpful suggesting eateries and things to check out downtown.very pleased with our stay."

"Room was clean. "

"Great location in downtown historic Salem"

"We stayed 3 nights and housekeeping didn't come at all. one of the days we told them we didn't need it. We had to go and get coffee bags twice and they are very stingy with them, give you 2. One night we came back to our room and lock was changed, had to go to office for new code. Bed was comfortable I will say. Also temperature in room never changed even when you put the heat up. It was a cold rainy weekend, Brrr."

"Convenient location, friendly staff and clean modern room"

"It’s a great family hotel to stay at if you have young kids. My daughter enjoyed the waterpark and arcade a lot!"

"Everything was great . Housekeeping does need to take a little more time looking behind the couch or dressers. Staff was very kind and helpful . Would definitely consider staying here in the future."

"Room was clean, staff was nice, pool absolutely disgusting. This hotel is a homeless shelter and should not be on here. The people in there walk around completely soaked in the hallways men sitting with legs open in pool area kids spitting all in the pool. My kids could not swim in that, they were so upset. But this is a yucky yucky homeless shelter I do not recommend. "

"Absolutely beautiful hotel. One of America’s Historial hotels. Room was in the small side but that goes with the history. We had dinner in the restaurant which was gorgeous and very reasonable and the breakfast (not included) was fab."