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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach hotel connected to a shopping centre in Playa del Carmen with free parking

Choose dates to view prices

Located just steps from Punta Esmeralda Beach, this tranquil property features an outdoor pool and restaurant for guests to enjoy. Visitors can connect to WiFi, relax on the sunny terrace, or venture to nearby attractions including Gran Coyote Golf and Mamitas Beach.

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Separate bedroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Blackout curtains
Fan
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Separate bedroom
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Separate bedroom
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

1 bedroom, in-room safe, blackout curtains, soundproofing

Room Standard

  • 20 sq m
  • Sleeps 2

View all photos for Room Superior

1 bedroom, in-room safe, blackout curtains, soundproofing

Room Superior

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Superior

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Suite Luxury

1 bedroom, in-room safe, blackout curtains, soundproofing

Suite Luxury

  • 30 sq m
  • Sleeps 2

View all photos for Double Suite Luxury

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Suite Luxury

  • 45 sq m
  • Sleeps 4

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About the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Gran Coyote Golf - 6 min drive - 2.2 km
  • Mamitas Beach - 9 min drive - 2.5 km
  • Playa del Carmen Main Beach - 10 min drive - 2.9 km
  • Playa del Carmen Maritime Terminal - 13 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Naos - ‬17 min walk
  • ‪Hadar - ‬17 min walk
  • ‪Sunset Grill - ‬6 min walk
  • ‪illy cafe - ‬7 min walk
  • ‪Kanna - ‬17 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel near Punta Esmeralda Beach
Located close to Gran Coyote Golf and Mamitas Beach, Hotel Punta Esmeralda Playa del Carmen provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Express check-out, a lift and a vending machine
  • A 24-hour front desk and smoke-free property
Room features
All guest rooms at Hotel Punta Esmeralda Playa del Carmen boast perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 21-inch TVs with satellite channels
  • Fridges, fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Built in 2017
  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Punta Esmeralda Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Punta Esmeralda Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Punta Esmeralda Playa del Carmen?

Self-parking is free at this property.

What time is check-in at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 10 (subject to availability).

What time is check-out at Hotel Punta Esmeralda Playa del Carmen?

Checkout is at noon. Late checkout is available for USD 10 (subject to availability).

Where is Hotel Punta Esmeralda Playa del Carmen located?

Located in Luis Donaldo Colosio, this beach hotel is within 2 mi (3 km) of Punta Esmeralda Beach, Mamitas Beach and Gran Coyote Golf. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

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Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 162 out of 368 reviews
Rating 8 - Good. 90 out of 368 reviews
Rating 6 - Okay. 38 out of 368 reviews
Rating 4 - Poor. 38 out of 368 reviews
Rating 2 - Terrible. 40 out of 368 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

patricia

Disliked: Cleanliness, amenities, property conditions & facilities
The room provided was completely decrepit. I find it astonishing that any employee would be comfortable putting a guest in that room. After a long day of traveling. We arrived at the room and the sheets were dirty with yellow stains and blood, the room was so humid the walls had black mold including in the bathroom. The towels provided were also dirty so much that at night i even decided to go buy a towel. Do yourself a favor don't stay here
Blood stain
Mold
Stayed 1 night in Oct 2025

8/10 Good

Mathias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Stayed 2 nights in Mar 2025

8/10 Good

JOSUE ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, but not hot water
Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Property is not near the beach or shopping. Staff was nice.
Stayed 3 nights in Jun 2024

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

4/10 Poor

Sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Stayed 1 night in Mar 2023

4/10 Poor

Hannah Natalja

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Stayed 10 nights in Mar 2023

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from here or be frustrated

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.
No shower curtain
Ripped towel
The one towel you were allowed was ripped up
Only a few ends left for breakfast
Stayed 14 nights in Nov 2024

4/10 Poor

alarice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, i REALLY wanted to love staying here. We wanted to get away for the holidays, stay away from the resorts and support a smaller community outside of the craziness of the tourist area. I knew things may be subpar bc of the christmas vacationers. This location is super quiet and very close to one of the most beautiful, public (free) beaches in playa (beach 88) Unfortunately, thats where the perks kind of stop. The continental breakfast was brown apples and bimbo toast. I get it, i'm not expecting anything huge but be honest in the profile guys! We came down multiple times between 7:30-9:00 and often there were just the 'scrappy ends' left. The room we stayed in was modest. The FIRST room we stayed in had no windows, no toilet seat and no blanket. We toughed it one night and then the next day mentioned to the staff we were cold and the toilet seat was non-existent. They switched our room quickly that afternoon and put us on the 4th floor which was a huge gain from where we were originally that morning. I noticed I left my shampoo in the former room and asked the staff if they had collected it since it had only been 4 hours since we switched and the maid had 'thrown it out'. Beds were made but room never swept over 6 days of staying there. We would have even swept ourselves! no towels were given unless you asked 2-3 times. We were going to tip at the end of the stay but I couldn't after dropping the ball so many times.
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience, left after 1 night, no refunds..

Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Stayed 5 nights in Feb 2023

4/10 Poor

Salvador

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cuando hicimos el check in nos asignaron una habitación que tenía moho en las paredes y olía muy fuerte a humedad, después nos dijeron que sí queríamos una habitación mejor tendríamos que pagar 600 pesos más, así que los pague y nos dieron la habilitación que estaba mejor pero solo porque pague más. Cuando me quise ir a bañar, resultó que el agua se terminó y quedé con un poco de jabón así que fuimos a preguntar y dijeron que el agua vendría en unos minutos más, esto fue todos los días, no había agua en algunos momentos y teníamos que ir a preguntar porque no contestaban al número teléfono que nos habían dado en la recepción, que por cierto en el email que recibí venían dos números telefónicos de los cuales ninguno eran los del hotel llame varias veces a los dos números un día antes y el mismo día del check in y en uno de los números me respondió que ese no era el número del hotel que dejara de estar llamandolos. Luego en la descripción del hotel decía que el hotel incluía desayuno que al llegar nos dijeron que ya no servían desayunos y que la página que nos vendió la reserva debía de actualizar eso. En fin fueron muchas sorpresas que tuve y al final lo que promocionaban acerca del hotel era diferente a la realidad, en resumen el hotel luce como viejo y descuidado aunque aún hay cosas buenas como el servicio de limpieza y las vistas del hotel. Espero que por lo menos sean honestos al publicar sobre un hotel la próxima vez.
Stayed 6 nights in Oct 2025

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Estancia muy a gusto y buen precio
Stayed 2 nights in Oct 2025

4/10 Poor

Olga

Disliked: Cleanliness, amenities, property conditions & facilities
Cheap but not decent hotel, only one night for those in great need. Towels are dirty and worn, breakfast cosists of coffee and apple, washrooms need to be renovated
Stayed 2 nights in Oct 2025

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super excelente! Muy buena y excelente ubicacion, desayuno muy sabroso y completo!
Stayed 1 night in Sep 2025

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es mentira lo que ofrece este hotel, no tiene vista al mar, no tiene alberca, el desayuno continental consta de un cafe, una galleta y una manzana, el tiempo de mi estancia nunca fueron hacer la limpieza, ni por equivocaciòn tendieron la cama ni sacaron la basura del baño. Es una pena que Expedia se "queme" promoviendo este tipo de hoteles, que no conocen, el servicio pèsimo, sin toallas ni papel sanitario, sin control para la TV, afortunadamente el funcionaba el aire acondicionado aunque escurria el agua dentro de la habitaciòn en una cubeta que al llenarse se derramaba. Y el personal que atendiende, solo se limitaba a decir,"lo siento" Pèsima elecciòn, esta en una zona muiy fea y si asì son las recomendaciones de Expedia, no volvere a utilizar la plataforma.
Stayed 3 nights in Sep 2025

2/10 Terrible

juan antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada recomendable tienen que trabajar mucho en el mantenimiento del hotel, ya que habian fugas de agua y la limpieza muy deficiente.
Stayed 7 nights in Sep 2025

2/10 Terrible

Yadira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesiko
Stayed 2 nights in Aug 2025

4/10 Poor

Catalina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No fue buena mi experiencia
Stayed 7 nights in Aug 2025

8/10 Good

grecia gabriela

Me gustó ya que está céntrico más si andas en auto particular la limpié le daría un 8
Stayed 2 nights in Jul 2025

6/10 Okay

Emilie

Liked: Cleanliness
No tiene restaurant, falta mantenimiento de instalaciones
Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar
Stayed 1 night in Jul 2025

8/10 Good

Angelita

Liked: Cleanliness, staff & service, amenities
Todo muy bien y el personal muy atento. Limpio todo pero el inconveniente fue dos veces no avía agua en el baño
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Toallas viejas y rotas. Aire acondicionado en muy mal estado, todo el tiempo goteaba. Colchones deformados y super incomodos. Agua de la alberca muy sucia. Frigobar no funciona al al coen
Stayed 2 nights in Jul 2025

10/10 Excellent

Christian Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌
Stayed 4 nights in Jul 2025

10/10 Excellent

Leslie Mayté

Liked: Cleanliness, amenities, property conditions & facilities
cheap price for a good staying
Stayed 2 nights in Jul 2025