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Arkana 9 by Grupo Amber

3.0 star property
Hotel with an outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Arkana 9 by Grupo Amber

Outdoor pool, pool umbrellas, pool loungers
Property amenity
Standard Suite
Deluxe Suite
Junior Suite

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
TV
2 bedrooms
Private bathroom
Microwave
Coffee/tea maker
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
TV
2 bedrooms
2 bathrooms
Private bathroom
Microwave
  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
TV
2 bedrooms
2 bathrooms
Private bathroom
Microwave
  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Kitchenette
TV
2 bedrooms
Private bathroom
Microwave
Coffee/tea maker
Griddle
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
TV
2 bedrooms
Private bathroom
Microwave
Coffee/tea maker
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located near the beach, Arkana 9 by Grupo Amber is in Zazil-ha, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 11 min walk - 1.0 km
  • Mamitas Beach - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 14 min walk - 1.2 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.5 km
  • Punta Esmeralda Beach - 7 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪La Birria - ‬3 min walk
  • ‪Cafe Petit Péche - ‬3 min walk
  • ‪La Bamba Jarocha - ‬5 min walk
  • ‪Mia’s HomeMade - ‬2 min walk
  • ‪La Moncheria - ‬3 min walk

About this property

Arkana 9 by Grupo Amber

Hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, Arkana 9 by Grupo Amber has plenty to offer. Guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Smoke-free property
Room features
All guest rooms at Arkana 9 by Grupo Amber offer comforts, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Showers and shampoo
  • 50-inch TVs with streaming services and digital channels
  • Wardrobes/cupboards, microwaves and griddles

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Frequently asked questions

Does Arkana 9 by Grupo Amber have a pool?

Yes, this property has an outdoor pool.

Is Arkana 9 by Grupo Amber pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arkana 9 by Grupo Amber?

This hotel doesn't offer parking.

What time is check-in at Arkana 9 by Grupo Amber?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 10:00 PM to midnight for a fee.

What time is check-out at Arkana 9 by Grupo Amber?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Arkana 9 by Grupo Amber located?

Located in Zazil-ha, this hotel is within a 15-minute walk of Mario Villanueva Stadium Madrid, Playa del Carmen Main Beach and Mamitas Beach. Quinta Avenida is 0.6 mi (1 km) away.

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Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021

10/10 Excellent

JG811, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020