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"Tremendous staff and great hotel in a perfect location. "

"Wonderful location!, staff is above and beyond "

"Clean room, friendly helpful staff, very central "

"The breakfast was delicious and had a lot of food and drink options "

"Staff were very friendly and helpful. Room was spacious and clean. Bed was very comfortable. Location is excellent, right in the old city and just a 12 min walk from the train station. Breakfast was good."

"Hotel is in an excellent location near train station and so easy access when we arrived in florence. Has a lot of character and room was good. Could have done with easier access to charge phones and other tech within room. The bathroom was clean but could use a new coat of paint. Great and powerful shower. Very good breakfast and staff were very polite and friendly. I would stay there again. "

"Room was very pretty, clean and spacious. Air conditioning worked and staff was super friendly and helpful. We loved celebrating our wedding anniversary here."

"Beautiful hotel and surrounding gardens. Staff were all incredibly helpful and friendly. There’s a shuttle service that drops you into the heart of the city as well "

"There were no Vineyard views but it is in a decent location in Florence. The "Garden Suite" is a joke. It overlooks a courtyard that was covered in green moss and had a hose strewed about. It was not usable. So there was no view of anything. We opened the window overlooking it at night to get some air and I assume this is why we woke up with lots of bites! We never saw a mosquito though. They told us the AC didn't work. The hotel's elevator is a 1 person elevator that was too scary to use really. Our room was on the seventh floor. The staff did help with bringing the luggage up but if you don't like to climb MANY stairs, this is not the place for you. We tried to upgrade to a third person and this caused quite the comotion and really I feel they charged us in excess by making us upgrade to a suite and then charged more per person. They blamed a communication error but that was really not it! One desk person tried to make it right and was very nice but really in the end fell short. The suite was spacious and nice but the glass shelf in it had not been dusted in quite some time. It had a soaking tub, steam room and sauna, although the sauna and steam room did not work. The rooftop bar has a nice view but it is a workout to get up there! It's also where they serve breakfast and where the workout room is. I would not recommend this hotel. "