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"The property looks like it is very close to the train station on a map, but the reality is quite different. More than 1km away from the city, on the wrong side of the rail tracks in a dreadful location. The hotel is modern and very clean, but no hot water for a shower, either in the evening or morning is very poor for any star of hotel. When i mentioned upon checking out, the receptionist good careless. The restaurant is close, so is the gym and meeting rooms. Breakfast was to be a voucher for somewhere not exactly next door, or a box. Not delivered to the room. I chose to take mine away as I had an early check out. This 'bag' was not forthcoming coming after paying the city tax etc, I literally had to ask! I use hotels.com often and stay in Italy, often. I am used to a less than warm reception (which isn’t right) but this place was empty and the attitude was terrible. I won't be staying here again. "

"Everything good"

"Absolutely stunning scenery with beautiful rolling hills and surrounding wineries. Friendly and helpful staff. Seems to be family owned. If I were to suggest some areas of improvement, maybe the shower stalls can be cleaned more thoroughly. Breakfast varieties could also do with some expansion. But in general it was a wonderful stay! "

"Check in was easy and they were very friendly and helpful, reception are there 24/7. Rooms are basic tidy amd clean. There are spare pillows of you need them. We didn't have breakfast. Its a great location 20 mins walk from the airport, 2min walk to the station and then a noice walk through the shopping area over the bridge and through to the tower. The location of this hotel is great."

"Nice hotel and beautiful view. The property was nice and easy to get to from Florence. "

"Check-in process was a breeze even if we arranged for a late check-in as our flight arrived after 8pm. Room was ready and clean when we arrived. Lisa at Reception was very helpful and we also paid our City Tax via her. The hotel is so close to the Leaning Tower of Pisa. There is also a bar for coffee nearby, and a McDonalds. There is a convenient bus stop across the street that goes straight to Pisa Centrale train station. Grazie mille for a quick visit. ☺️"

"Great location in Pisa helpful staff and very comfortable bed"

"The room was comfortable and the view was incredible. The breakfast was the best hotel buffet breakfast I’ve ever had—there were so many choices and such lovely food. The staff were very helpful, greeting us when we arrived after midnight due to a late flight, and were helpful in arranging a taxi when we needed one. "

"Friendliest Service at Check-In! Feels like your visiting family .......& The VIEW! Open your windows and enjoy the unobstructed view of the Pisa Tower from Torre Room."