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"Great location with beautiful views of the lake and Mt Fuji from your room."

"Cashless Hotel , good location for the cable car "

""While Hakone Gora Karaku is architecturally exquisite and offers a truly unique stay, the service model feels surprisingly hands-off. The inability to call the hotel directly suggests an intentional shift away from concierge support, which may not suit every traveler’s needs.""

"Was very good a bit overpriced though compare to other hotels in Japan. If you want to book go directly through them so you can have choices for the meals they offer."

"Staff were excellent. They were very helpful and friendly. Hot springs was a good experience. Lakeside meal was a great opportunity to taste a variety of Japanese foods. Rooms were comfortable and quiet. Great location for a quiet peaceful break. Courtesy coach was a good method of getting too and from Moto Hakone and to Odawara."

"Clean and spacious room. Staff were super friendly, courteous, and helpful. Love the environment and ambiance! Beautiful view and property."

"The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out. "

"I rate this hotel pretty high but the only thing I didn’t like was the bed. The bed was pretty hard for my body and only one pillow. Everything else was good. It’s close to the lake, restaurants and bus stops. There were great many amenities available. Breakfast was delicious and filling. The staff were very helpful."

"View of Mt Fuji from your window!"