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"The room was clean. The bed was a twin but could be made into a double. The bracket had be left on one of the twin bed which we kept banding into our leg every time we walk passed. Which was a lot. "

"Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel. After a 5am start to get to Woking for work for the day this is the last thing that was needed. At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc too. "

"Room no 7 in the corner was a bit dismal especially as the sun was shining and it didn’t get any"

"Beautiful hotel, great facilities. Spa lovely but looking a little tired in places as a few things weren’t working. In every other respect the hotel was gorgeous "

"Great stay central location!"

"All the staff were very friendly and helpful. The room was a decent size but looked very worn-out. Only one bath towel when we got there, but to be fair they gave us another one and apologised about it. The breakfast was OK but nothing special. The room was cheap enough though so quite good value for money and we would probably stay again "

"Very friendly reception staff. Bar could be more efficient. Rooms are a little dated, and whilst we appreciated the dog friendly rooms not all dog owners were responsible and left their dogs unattended. "

"Very convenient for Gatwick South Airport "

"As a repeat guest, it’s was a good stay, value for money."