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"My son and I had an absolutely fantastic time. The staff are really helpful and friendly, whether it be checkin checkout, restaurant, spa, the odd cleaner about..all were always smiling and happy to help. We cant wait to stay again!! One thing id like to put in however is the pool area needs some maintenance. The pool itself is lovely but the railing to enter the pool at the far side is very loose and shaky and one bolt very close to coming out. Gave it a go but it wouldnt turn. Also at the near end next to a floor vent of the pool is a hole about 4 inches by 4 n roughny what felt like a good half of an inch deep and quite sharp if your feet hit it the wrong way. To me, these things are minor but some people may complain. We will be back as soon as possible regardless..just wanted to let you know. My autistic son didnt want me to say anything at the time as it embarrasses him. The facilities overall are fantastic and the rooms spacious clean and lovely. Thanks again to all the wonderful staff 😀 "

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"Stay was fine for one night as we attended a wedding locally. Staff were very helpful with sorting an early check-in to allow us to get ready in time to attend the wedding. Breakfast was also very good. "

"This is an amazing hotel. We loved the natural spa. "

"Great place to stay with children. Pool was so great and they had reserved slots so one time we used, we were the only family and the next time we used, maybe 4-6 other families but manageable. Friendly staff. Room was clean. Corridors, elevators, lounge and pool/locker area were also clean. Convenient to all city Centre activities, shops and restaurants. Would stay again if we return to Bath. "

"It was a new experience but one we enjoyed "

"Loved the location of this hotel, right in the heart of Bath with plenty of restaurants to choose from close by. Staff were incredibly friendly and helpful, more so than in many more expensive hotels we have stayed in. Rooms are compact and basic although very cleverly designed. It’s a comfortable bed to sleep in with a good shower. Suited us as we are usually out touring all day. "

"Have got no complaints.Enjoyed our stay"

"Our ‘ go to ‘ hotel when down in Bristol Can’t fault it . 10/10"