Top Hotels Near Nichupté Lagoon in Cancun from NZ$297

"Disappointing experience overall. Customer service is poor, especially for paying extra for the Enclave. Multiple room requests were never fulfilled, and housekeeping sucks. Food was okay. The property layout is confusing and difficult to navigate. The only stand out feature was the spa! "

"Very nice hotel, amazing staff, food and drinks very nice. Rooms are kept very clean. Pool area could use some upkeep. "

"First impression was great—close to the airport, positive transport experience ending in a lovely lobby. After checking in, an oily salesman type guy intercepted us in the lobby with unclear motives. After he took down our info and requested $20, we were signed up for “the welcome breakfast.” Which is just a way to make you sit through a sales pitch for their luxury vacation club. The whole situation was very uncomfortable. Even though it’s an all-inclusive, there are areas that you can't use unless you buy into their vacation club. Finally we got to our room, excited for the Grand Master Suite we reserved--a large bedroom with separate living area described as perfect for a family of 4 looking for space and luxury. So the small room we were given was incredibly underwhelming, with one bed. When someone was finally able to help us, he told me this was “an upgrade” because it had an ocean view. I pointed out that there was only space for two people to sleep. He arranged for two roll away beds, which barely fit. I insisted on getting the room we had paid extra for. It wasn’t available until mid-week. We were on vacation, and we made do for a couple of nights, until we packed all of our things and moved to the other end of the hotel. The staff was not apologetic and would not refund the extra we had paid for the 2 nights we spent in the lesser room. We managed a pleasant stay at SeaDust, but there are many, many options in Cancun. If you can afford better, probably do that."

"Great for the price overall but the property needs some maintenance"

"Clean room staff were very friendly and helpful We went with 2 year old and they have fun water park. Food was tasty and the buffet had lots of option. Asian restaurant is good as well Will definitely go back "

"The resort was good. Room was nice too. The food was really good. Restaurants like dragons, sea salt grill, market cafe was amazing. For the pools, you need to be up early to secure your spot. Else you won’t find it. The washrooms need near the pool stinks and soap was horrible which sticks to the hands. And the tables are not cleaned by the pool chairs. And dirty by next morning you come in. These little things add on which can make it better. But pools are well maintained. Overall really good. "

"The place was okay. The view is beautiful, big pool, multiple restaurants (but most are for other guest). The staff was the most disappointing part. When you are ordering food or drinks most of them look at you like “why is this person bothering me?” They are extremely slow with service, they just don’t care for the guest. Not all staff members were like this but out of all of them about 2-3 were kind and very helpful. Another annoying part is the moment you check-in right away they drag you to the membership conversation. We were tired from our flight, it was hot and we just wanted to eat and go enjoy the place but no first listen to how you can become a member even though no one asked. At this point, my family and I will not be returning to this hotel, it was also our first time in Cancun and it was not a good impression. We have been to Punta Cana to different resorts and hands down we loved it. If we do decide to become members somewhere it will probably be in Punta Cana."

"The rooms are super outdated and staff aren’t very friendly especially receptionists "

"It was overall excellent "