Room, 2 Queen Beds, Non Smoking

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5234 Ferry Street, Niagara Falls, ON

Reviews

5.8
Rating 10 - Excellent. 53 out of 425 reviews" "
Rating 8 - Good. 95 out of 425 reviews" "
Rating 6 - Okay. 105 out of 425 reviews" "
Rating 4 - Poor. 82 out of 425 reviews" "
Rating 2 - Terrible. 90 out of 425 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dhruva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
affordable stay, clean, quiet, staff was good.
Stayed 1 night in May 2024
Response from Front Desk on 10 May 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us and that our affordable rates, cleanliness, tranquility, and attentive staff met your expectations. We hope to welcome you back again soon!

6/10 Okay

Ahmed

It was ok
Stayed 3 nights in May 2024
Response from Front Desk on 10 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always striving to make our guests' experiences even better

4/10 Poor

Caini

Disliked: Cleanliness, property conditions & facilities
Property needs to be fixed up a lot.
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
We regret to hear that your experience did not meet your expectations, and we apologize for any inconveniences caused by the condition of our property. Rest assured, we are committed to addressing the areas that require improvement to enhance the overall experience for our guests.Once again, thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we've made based on your feedback.

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you so much for taking the time to leave your feedback! We're thrilled to hear you had a great experience overall. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price for a descent weekend stay frontdesk staff was the best she worked the afternoon shift .
Stayed 2 nights in May 2024
Response from Front Desk on 6 May 2024
Thank you for your review! We're thrilled to hear that you found our weekend rates to be excellent value. Thank you for your kind words about our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no hot tub.
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for taking the time to share your feedback with us. Regarding your comment about the hot tub, we sincerely apologize for any inconvenience this may have caused during your stay. Regrettably, the hot tub is currently not operational, and we understand the importance of updating our amenities information to ensure all guests are well-informed. We hope you still enjoyed your stay with us and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

zuhair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for rating our hotel 4/5! We're glad you enjoyed your stay. Let us know if there's anything we can do better. We hope to welcome you back soon!

6/10 Okay

Braulio

Travelled with family, Business traveller
Liked: Staff & service
The rooms were average, many cosmetics details. Pillows and bed were comfortable, mini-fridge worked great. AC/heater worked great too. Breakfast was as good as a free breakfast gets.
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
We appreciate your detailed feedback! It's great to know you enjoyed the comfortable bed, well-functioning amenities, and breakfast offerings. Your comments about the room's cosmetics are duly noted, and we'll strive to enhance that aspect for a better experience next time. We look forward to welcoming you back!

2/10 Terrible

MK

Disliked: Cleanliness, property conditions & facilities
I didnt like how dirty it was, payed for a non working tv and non working shower to use used soap.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
We're deeply sorry to hear about your disappointing experience. Please accept our sincerest apologies for the inconvenience caused by the cleanliness issues, non-working TV, and shower. Your feedback is crucial, and we'll address these issues immediately to prevent recurrence. We hope to have the opportunity to make it right for you in the future

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
We're thrilled that you enjoyed your stay with us. If there's anything else we can do to make your next visit even better, just let us know. We can't wait to welcome you back!

10/10 Excellent

Edelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. We strive to provide top-notch service and a comfortable experience for all our guests. If your travels bring you back to the area, we'd love to welcome you again

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down property. Rooms very dingy. Now well maintained at all
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
We're deeply disappointed to learn of your experience and sincerely apologize for the state of the rooms during your stay. Your feedback is invaluable, and we'll work diligently to ensure a much-improved experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

George

Travelled with family
Looks like they don't change bed sheets and pillow cases. My daughter saw skin particles and letter M sticker. This means they don't change bed sheets
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
We apologize for the inconvenience you experienced. Rest assured, we take cleanliness seriously and will investigate the issue. Your feedback is valuable, and we hope to exceed your expectations in the future.

4/10 Poor

S

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Dear guest,We apologize for not meeting your expectations during your stay. Your feedback is valuable to us. Please share more details so we can improve. We hope for another chance to exceed your expectations in the future.

10/10 Excellent

Hardikkumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and good staffing..!!
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our rooms and experienced excellent service from our staff. We look forward to welcoming you back soon!

8/10 Good

clare

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for rating our hotel 4/5! We're glad you enjoyed your stay. Let us know if there's anything we can do better. We hope to welcome you back soon!

8/10 Good

Amrit

Stayed 1 night in Feb 2024
Response from Front Desk on 25 Mar 2024
Dear Amrit,Thank you for your feedback. We're delighted to hear that you had a pleasant experience during your recent stay at Quality Inn & Suites.If there's anything specific that you particularly enjoyed or any areas where we could further improve, please feel free to let us know. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Stephen

Travelled with partner
The whole property needs more improvement and free parking.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for sharing your feedback with us. We appreciate your insights and will certainly take them into consideration as we strive to enhance our property. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing to stay with us.

10/10 Excellent

Davinder

Liked: Amenities
Nice and good staff
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Mar 2024
Dear Davinder,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be nice and accommodating. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back again soon!Warm regards,Front deskQuality Inn & Suites

6/10 Okay

Jeremy

Stayed 2 nights in Mar 2024
Response from Front Desk on 4 Mar 2024
Dear Jeremy,Thank you for taking the time to leave a review, We apologize for any inconvenience you may have caused during your stay with us. If there are any areas where you believe we can improve to earn a higher rating next time, we'd love to hear your suggestions. Our goal is always to provide the best experience possible for our guests. Thank you for choosing to stay with us. Warm regards,Front deskQuality Inn & Suites

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just a shower in room no tub.
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Dear Randy, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're glad to hear that, overall, you enjoyed your stay.We appreciate your understanding regarding the absence of a bathtub in your room. Please know that not all our rooms are equipped with bathtubs, but we do our best to accommodate our guests' preferences whenever possible.For your next visit, please don't hesitate to let us know your preferences in advance, and we'll do our utmost to ensure you're allocated a room with a bathtub, providing you with an even more enjoyable experience.We look forward to welcoming you back soon!Warm regards,Front deskQuality Inn & Suites

6/10 Okay

Daryl

Travelled with family
Not bad for the price,great location near the arcade and falls.
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb 2024
Dear Daryl, Thank you for your feedback! We're glad to hear that you found value in our location near the arcade and falls. We' constantly striving to improve, so if there is anything specific you feel we could do better to enhance your experience next time, please let us know.Warm regards,Front deskQuality Inn & Suites

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful. Easy walk to both casinos and Clifton Hill
Stayed 3 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that our location made it convenient for you to explore the casinos and Clifton Hill. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back again soon!

6/10 Okay

Ramisha

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you for taking the time to leave a review, We apologize for any inconvenience you may have caused during your stay with us. If there are any areas where you believe we can improve to earn a higher rating next time, we'd love to hear your suggestions. Our goal is always to provide the best experience possible for our guests. Thank you for choosing to stay with us. Warm regards,Front deskQuality Inn & Suites

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hi there I reported that I fell in the entrance to the hotel around 1030 am they had not cleared the black ice. I had to go to the doctor for a checkup I pulled my back. I left my information but no one got back to me.
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
Dear Michael,We're deeply sorry to hear about your fall and the injury you sustained as a result. Please know that we truly value your feedback and are committed to making improvements based on your experience. If there's anything we can do to assist you further or if you have any additional information you'd like to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to make this right for you.Front deskQuality Inn & Suites

4/10 Poor

Divyesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Dear Divyesh,We're sorry to hear that your experience fell short of expectations during your stay. Your feedback is important to us, and we take it seriously. If you're open to sharing more details about what aspects of your stay didn't meet your satisfaction, we'd appreciate the opportunity to address them and make things right. Our goal is always to ensure that our guests have a comfortable and enjoyable stay, and we regret that we didn't achieve that for you.We hope to have the opportunity to exceed your expectations in the future.Warm regardsFront deskQuality Inn & Suites

6/10 Okay

Keith

Liked: Staff & service
Limited parking for the price you had to pay per day.there was no heat in our room, nor did the refrigerator work. The lady at front desk was very helpful and got us another room.
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
Dear Keith,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the limited parking availability and the issues with the heat and refrigerator in your room. Your comments are valuable to us, and we will work diligently to address these issues to ensure a better experience for our guests in the future. We're glad to hear that our front desk staff was able to assist you promptly and provide you with another room. If there's anything else we can do to improve your next stay, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Front deskQuality Inn & Suites

10/10 Excellent

Biyi

Liked: Cleanliness, staff & service, amenities
Great service will definitely come back
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
DearBiyi,Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and that our service exceeded your expectations. It's always a pleasure to hear from satisfied guests like yourself. We look forward to welcoming you back for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Front deskQuality Inn & Suites

10/10 Excellent

Dineash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you so much for taking the time to leave us a good review! We're delighted to hear that you had a satisfying experience during your stay with us. Providing exceptional service and ensuring guest satisfaction is our top priority.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regardsFront deskQuality Inn & Suites

4/10 Poor

todd

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower too small, bed and pillows terrible, whoever bought these items for the hotel should have tried them before. Breakfast not very good either. The location is great and the staff was very nice.
Stayed 1 night in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear todd,Thank you for sharing your feedback with us. We truly value your insights, as they help us improve our services. We apologize for any inconvenience you experienced during your stay. Your comments regarding the size of the shower, comfort of the bed, and pillows have been truly noted, and we will look into enhancing these aspects for the comfort of our guests. Regarding breakfast, we regret to learn that it did not meet your expectations. We're glad you appreciated our location and staff. We hope to welcome you back for a better experience. Front desk, Quality Inn & Suites.

6/10 Okay

anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Dear Anthony,Thank you for sharing your feedback regarding your recent stay at our hotel.We appreciate your honest evaluation, and we're sorry that your experience fell short of your expectations.If there are specific aspects of your stay that you would like to discuss further or suggestions you have for how we could have improved your experience, please feel free to reach out. Your insights are valuable, and we are committed to using them to better serve our guests in the future.We hope to have the opportunity to welcome you back and provide you with a more satisfying stay.Best regards,Front deskQuality Inn & Suites

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Room was renovated and clean.
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Jan 2024
Dear Veronica,Thank you for your positive review! We're delighted to hear that you had a great stay and enjoyed our renovated and clean room. If there's anything specific you loved about your experience or if there are areas where we can further enhance, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Antony Raj

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Dear Antony,Thank you for your feedback! We're pleased to see that you had a positive experience during your stay. If there are any specific aspects you enjoyed, or if there's anything we can improve upon to earn that extra star next time, please let us know. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Jenn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Average Stay
Hotel is nice and average. Decent price for what you get. Room was very large but had a few odd half repairs such as the shower tiles were poorly fixed, random patches of wallpaper cut and pasted, and fixed wall knicks missing paint. Overall was spacious and comfortable.
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Dear Jen, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the overall niceness of our hotel, the spaciousness of the room, and the comfort it provided during your stay.We also value your constructive criticism regarding some of the repairs in the room. Please accept our sincere apologies for any inconvenience caused by the shower tiles, wallpaper patches, and wall knicks. We will address these issues promptly to ensure a more seamless experience for our future guests.We're pleased to hear that you found the price reasonable for the value received, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.Thank you again for your valuable feedback.

8/10 Good

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised that the room is spacious for the amount we paid. My husband told me to book with them again for our next trip to Niagara.
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Dear Edna,Thank you for choosing to stay with us during your trip to Niagara, and for taking the time to share your positive feedback. We are delighted to hear that you found our rooms spacious and that the value exceeded your expectations.It's always a pleasure to know that our guests had a comfortable and enjoyable experience. We appreciate your kind words and are thrilled to have earned your husband's recommendation for your next trip.We look forward to welcoming you both back for your future stay. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. Your feedback is invaluable as we strive to provide exceptional service to our guests.Safe travels, and we can't wait to host you againWarm regards,Front deskQuality Inn & Suites

2/10 Terrible

Angie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I found bed bugs on the bed and floor board.
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Dear Angie,Thank you for bringing your concerns to our attention, and we sincerely apologize for the experience you had during your recent stay.Our top priority is the well-being and comfort of our guests, and we are conducting a thorough investigation to address and rectify the issue immediately. Our housekeeping and maintenance teams have been alerted to ensure a comprehensive inspection of the room, and necessary steps will be taken to eliminate any infestation.We deeply regret any inconvenience you may have faced and are dedicated to ensuring that such issues are not repeated.Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.Warm regards,Front deskQuality Inn & Suites

8/10 Good

Saruby

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Dear Saruby,Thank you for choosing Quality Inn & Suites for your recent stay, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive, earning us a 4 out of 5 rating.We appreciate your ratings and are thrilled to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are always working to exceed our guests' expectations.If there are specific aspects of your stay that stood out to you or areas where we can further enhance your experience, please feel free to share more details. Your insights are valuable as we continuously strive to improve and provide exceptional service.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,Front deskQuality Inn & Suites

2/10 Terrible

Elisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Dear Elisa.Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations, warranting a 2 out of 10 rating.We sincerely apologize for any shortcomings you encountered during your stay. Your feedback is crucial to our ongoing efforts to enhance the guest experience, and we take your comments seriously.If you could provide more specific details about the issues you faced, it would greatly assist us in addressing and improving those aspects of our service. Our commitment is to ensure that each guest has a positive and comfortable stay, and we are actively working on resolving any identified issues.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for your understanding.Best regards,Front deskQuality Inn & Suites

2/10 Terrible

Nabil

Stayed 1 night in Dec 2023
Response from Front Desk on 2 Feb 2024
Dear Nabil.Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations, warranting a 2 out of 10 rating.We sincerely apologize for any shortcomings you encountered during your stay. Your feedback is crucial to our ongoing efforts to enhance the guest experience. If you could provide more specific details about the issues you faced, it would greatly assist us in addressing and improving those aspects of our service. Our commitment is to ensure that each guest has a positive and comfortable stay, and we are actively working on resolving any identified issues.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for your understanding.Best regards,Front deskQuality Inn & Suites

8/10 Good

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Good
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Dear Jaspreet,Thank you for choosing Quality Inn & Suites for your recent stay, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive, earning us a 4 out of 5 rating.We appreciate your ratings and are thrilled to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are always working to exceed our guests' expectations. If there are specific aspects of your stay that stood out to you or areas where we can further enhance your experience, please feel free to share more details.Warm regards,Front deskQuality Inn & Suites

2/10 Terrible

URVISHKUMAR

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Dear Urvishkumar,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we deeply regret that we fell short of your expectations.We take all guest feedback seriously, and your comments will be thoroughly reviewed with our team to identify areas for improvement. We understand the importance of a positive guest experience, and we are committed to making the necessary adjustments to ensure a better stay for future guests.If you would be willing to provide more details about your specific concerns, we would greatly appreciate the opportunity to address them directly. Your insights are invaluable to us as we strive to enhance the overall guest experience.Once again, we apologize for any inconvenience you may have encountered, and we hope to have the opportunity to welcome you back and demonstrate the improvements we are making.Warm regards,Front deskQuality Inn & Suites

10/10 Excellent

Rosalea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Dec 2023
Dear Rosalea,Thank you for taking the time to give us a review regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back in the future, and we thank you for choosing Quality Inn & Suites.

4/10 Poor

Chantal

Stayed 2 nights in Nov 2023
Response from Front Desk on 30 Dec 2023
Dear Chantal.Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations, warranting a 2 out of 5 rating.We sincerely apologize for any shortcomings you encountered during your stay. Your feedback is crucial to our ongoing efforts to enhance the guest experience, and we take your comments seriously.If you could provide more specific details about the issues you faced, it would greatly assist us in addressing and improving those aspects of our service. Our commitment is to ensure that each guest has a positive and comfortable stay, and we are actively working on resolving any identified issues.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for your understanding.Best regards,Front deskQuality Inn & Suites

10/10 Excellent

Darleen

Stayed 1 night in Nov 2023
Response from Front Desk on 1 Dec 2023
Dear Darleen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are happy to hear that you had a good stay at our hotel. We hope to see you again soon! Sincerely, Front desk Quality inn & Suites

8/10 Good

Janet

Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Hi Janet,Thank you so much for taking the time to leave a positive review. We're glad you enjoyed your stay, and we look forward to welcoming you again soon.

4/10 Poor

Adeyemi

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room interior was poor, ĥouse was cold, refrigerator was bad, no entertainment, TV show only one boring station.Electrical box constitute health hazard
Stayed 2 nights in Nov 2023
Response from Cameron on 8 Nov 2023
Hi Adeyemi,Thank you so much for taking the time to leave a review. We're disappointed to hear about your experience during our stay. We hope that you'll give us another chance in the future!

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because we booked through a third party, Expedia’, we were given a room outside the hotel, in a motel setting next door. When we request a different room, we were told, no. We ended having to change anyway, because the heat didn’t work in the room. We were given a room on the second floor of the hotel, th TV did not work. A maintenance man had to come and set it all up. As soon as we changed the channel, we lost the connection. Also a set up for coffee was there, but no coffee maker. Internet was really good, and breakfast was good as well. Staff polite and cordial.
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Nov 2023
Dear Mary,We sincerely appreciate your detailed feedback about your recent stay at our hotel, and we're glad you took the time to share your experience.Firstly, we would like to apologize for the inconvenience you faced due to the initial room allocation outside of the hotel premises. We understand that this was not your preferred choice, and we regret that we couldn't accommodate your room change request at that time. Your comfort is of utmost importance to us, and we're disappointed that your initial room had issues with the heating system.It's great to hear that you found the internet connection to be reliable and enjoyed our breakfast offerings. We appreciate your kind words about our staff's politeness and cordiality.We genuinely value your feedback, as it assists us in making improvements to enhance our guests' experiences. If you choose to stay with us again in the future, we are committed to providing you with an even better and smoother experience.Thank you for choosing our hotel, and we hope to welcome you back soon, ensuring a seamless and enjoyable stay.Warm regards,Front deskQuality Inn & Suites

4/10 Poor

Nirpesh

It was alright but parking in not included so it’s and extra $25 per day
Stayed 2 nights in Aug 2023
Response from Front Desk on 6 Nov 2023
Dear Nirpesh,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your input, and we're pleased to hear that you found your experience to be alright.Regarding the parking fee, we apologize for any confusion. Parking is 20+tax per night per car. Parking charged in all hotels around the area as it is a busy tourist area with fewer parking spots and many more vehiclesYour feedback is valuable to us, and we will take it into consideration as we continuously assess our pricing and services to ensure a comfortable and pleasant stay for all our guests.If you have any further comments or suggestions that can help us enhance your experience, please feel free to share them. We hope you will consider staying with us again in the future, and we'll do our best to make your stay even more enjoyable.Thank you for choosing our hotel, and we look forward to the opportunity to host you once more.Warm regards,Front deskQuality Inn & Suites

2/10 Terrible

Tina

Disliked: Cleanliness, property conditions & facilities
Under construction
Stayed 2 nights in Oct 2023
Response from Front Desk on 30 Oct 2023
Dear Tina,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience you may have encountered during your visit.We take all feedback seriously and are committed to making improvements to ensure our guests have a pleasant and comfortable stay. We would appreciate it if you could provide us with more specific details about your experience and any particular issues you faced. This will help us pinpoint the areas that require attention.Our ultimate goal is to provide excellent service and a welcoming atmosphere for all our guests, and we're committed to learning from our mistakes and doing our best to prevent such issues in the future.If you are willing to give us another chance in the future, we would be more than happy to make it up to you and provide you with a superior experience. Please feel free to contact our customer service team, and we will do our best to address your concerns.Once again, we apologize for your negative experience and thank you for your feedback, as it is crucial to helping us improve. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver.RegardsFrontdeskQuality Inn & Suites

4/10 Poor

Rufat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and Disgusted
Of the start, the hotel was very misleading. They provided us with information in regards to parking that seemed as if the parking was free, only to be slapped with a $20/night parking. Second problem: We went up to our room to find that’s the TV as claimed by the hotel is a SMART TV, which gives the assumption that Netflix, Disney+ and other various streaming options would work. Yet the TV does not connect to the internet, only Live Cable TV is available, even though the TV itself has the Netflix and other apps built in, they DO NOT WORK. Our heater didn’t work, after we notified them, they told us they can’t do anything on our first night there, they said we’d have to wait until the morning for someone to fix it. Come morning time, I had to go down to the concierge yet again to let them know, at which point they sent a technician to our room. He came and realized that it doesn’t work, yet told us to go about our day and when we come back that it doesn’t work still we can go to the concierge and switch our room. After this, they ended up giving us a different room, which was worse in its own way. The room smelled like rotten eggs, we had to use air freshener the whole night we were there just to sleep the night and get out the next morning. I pleaded for 2 days to talk to a manager, and the only answer I got was “the manager isn’t here” I asked for contact information, they refused to provide the managers information. I will be seeking a refund with corporate.
Stayed 2 nights in Oct 2023
Response from Cameron on 27 Oct 2023
Hi Rufat,Thank you for taking the time to leave a detailed review. We're sorry for the confusion but parking is 20 a night and there are multiple signs posted for this. We're sorry to hear about your experience with the rooms. We will be discussing this with our management team as we take feedback very seriously.