BBQ/picnic area

Reviews of The Devon Hotel A Heritage Hotel

4 out of 5
The Devon Hotel A Heritage Hotel
390 Devon Street East, New Plymouth

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitted exactly what i wanted and needed for my stay
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 28 May 2024
Thanks for joining us Del, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

6/10 Okay

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So disappointed with our stay. Firstly, about to have a quick nap and some guy with power tools started working almost directly outside of our room - on a Saturday at 3pm in the afternoon. It was so loud that even with the double glazed, "sound proofed" doors shut - was still way too loud to have a nap, let along with a toddler. Secondly, the internet did not seem to work in our room - so while unable to connect our phones to the free wifi, we were also unable to connect to any of the streaming services on the TV. After calling reception about this, they said someone would come immediately to fix it. They sent a "housekeeper" 20mins later, who had no idea how to fix this issue. The housekeeper called the "porter", who spent maybe 30mins in the room trying to fix the issue (which was obviously not fixable within the first 10mins of trying). This person then left and got his boss to come - who was clearly unhappy with having been called away to deal with this. The boss also confirmed what I had said in the first place - and said he would go and swap for another TV. I was just glad that after over an hour, and 3 different people, it was being solved. 15mins later we were told there was no spare tv, but we could change rooms if we wanted (2 rooms down) - which was slightly annoying but happy to do so in order to have usable wifi. You would also think moving 2 rooms down would help with the insane noise coming from the power tools guy - but no! Disappointing stay.
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 27 May 2024
Thanks for joining us Sarah,I'm so sorry you encountered issues during your stay.As we have upgraded the fibre for Wifi throughout our property, it certainly generated problems making it all happen. Sorted now, but my apologies!Kind regards,Peter Tennent

6/10 Okay

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise of the washing machines and the dryers doing their cycles whilevtrying to sleep
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 27 May 2024
Thanks for joining us Ian,I am so sorry you had a disturbed sleep - my apologies.Kind regards,Peter Tennent

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay as always spacious room and amazing buffet breakfast. We'll be back next year.
Stayed 2 nights in May 2024
Response from Peter & Rosemary Tennent on 26 May 2024
Thanks for joining us again Amanda, We look forward to welcoming you back next year. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Muskan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Comfy
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 26 May 2024
Thanks for joining us Muskan, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here many times with normally great rooms. However, this stay we ended up in a very unclean, cramped .
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 24 May 2024
Paul,Thanks for joining us again.I'm so sorry you were not happy on this occasion.Kind regards,Peter Tennent

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, Excellent Housekeeping. Hats off the house keepers.
Stayed 3 nights in May 2024
Response from Peter & Rosemary Tennent on 22 May 2024
Thanks for joining us Miss, We appreciate your support. Kind regards, Peter & Rosemary Tennent (Housekeeping and all The Devon Hotel crew)

10/10 Excellent

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, only thing i can suggest is do not charge for reserved parking, being parked on the road felt very uneasy, apart from that everything else was wonderful
Stayed 2 nights in May 2024
Response from Peter & Rosemary Tennent on 14 May 2024
Thanks for joining us Chantelle, We appreciate your support. Yes, we are trialing a few of our car parks as paid, for those wanting a guaranteed park. Your thoughts are appreciated. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Absolutely lovely staff. Great dining and bar. Good outside pool and spa area. Walk into town in 5 mins.
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 14 May 2024
Thanks for joining us Ian, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Peter & Rosemary Tennent on 13 May 2024
Thanks for joining us Wendy, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Loved the history of The Devon, and the food was expansive, diverse and delicious. Will stay again.
Stayed 3 nights in Mar 2024
Response from Peter & Rosemary Tennent on 12 May 2024
Thanks for joining us Karen, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Lin

Liked: Amenities
Excellent hotel
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 12 May 2024
Thanks for joining us Lin, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 12 May 2024
Thanks for joining us Paul, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I have used The Devon Hotel regularly when I was a sales rep. Always clean, well appointed, and the comfiest beds. Best value for money. This stay was a bit noisy due to a large group sharing multiple rooms on our level, but that can happen at most hotels.
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 11 May 2024
Thanks for your ongoing support Mark - appreciated! Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

6/10 Okay

Carmen

Liked: Cleanliness, staff & service, amenities
The room was clean and warm. The bed was very comfortable. Unfortunately, the milk was someone else's used container and the room was very noisy from the air conditioner units.
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 11 May 2024
Hi Carmen - my apologies for a noisy a/c. Our team will get it sorted now.Regards,Peter Tennent

10/10 Excellent

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room-bed was super comfy. Staff very welcoming and helpful thankyou.
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 9 May 2024
Thanks for joining us Lena, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything about the hotel was great except for their parking policy. I checked in without a problem then went out to do some work around the city. When I came back there were no car parks. I asked reception where I should park they told me my options were to pay $30 for a carpark or park on the street I pointed out that the reservation said parking was included and I was told Parking was only included unless there were no parks in which case you then have to pay $30 The receptionist thought it was a good idea to argue with me and tell me that I should just come down from my room every 10 minutes to see if there was a free park so I could move my car I had driven six hours that day visited multiple customers and just wanted to Get to my room finish my Admin and sleep. No one ever loses an argument with the Customer. I will never stay here again because of this. A shame really as I think the hotel is amazing but let’s face it you’re not the only Hotel on the block
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 7 May 2024
Thanks for your feedback Stuart, We are grateful to have a popular hotel, dining options, and functions and events. At times that can put pressure on our free parks, meaning folk opt to park on our surrounding streets - gratefully all offering unlimited and free parks. Most of our car parks are free, (including 3 EV parks), and we also have a few paid parks (including 2 EV parks) for those wanting a guaranteed spot.I'm so sorry this was not conveyed appropriately.Be assured how much we appreciate every guest that makes the decision to stay with us!Kind regards,Peter Tennent

6/10 Okay

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were busy and upgraded us, the bed was too soft and the adjoining rooms and hallways were noisy
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 6 May 2024
Thanks for joining us Jo,Kind regards,Peter Tennent

8/10 Good

Bayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, tidy, basic stay!
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 5 May 2024
Thanks for joining Bayleigh. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 2 nights in May 2024
Response from Peter & Rosemary Tennent on 5 May 2024
Thanks for joining Justine, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

6/10 Okay

Norma

Liked: Staff & service
No parking on premise had to park on road.
Stayed 3 nights in Apr 2024
Response from Peter & Rosemary Tennent on 1 May 2024
Thanks for joining us Norma, We do offer a large number of free on-site car parks (including 3 EV parks and accessibility parks). Also our three surrounding streets offer free and unlimited car parking. We also offer is a small number of paid car park (including 2 EV parks) for those that wish a guaranteed park. I'm sorry you were unable to find an empty free car park on site at the time you needed it. Kind regards, Peter Tennent

10/10 Excellent

Shaquella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfy beds.
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 1 May 2024
Thanks for joining us Shaquella, We look forward to welcoming you back. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Mark

Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 21 May 2024
Thanks for joining us Mark,Kind regards,Peter Tennent

10/10 Excellent

Weicheng

Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 20 May 2024
Thanks for joining us Weicheng, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Sylvia

Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 20 May 2024
Thanks for joining us Sylvia, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always great stay at the Devon.
Stayed 3 nights in Apr 2024
Response from Peter & Rosemary Tennent on 29 Apr 2024
Thanks for joining us again Amit, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 29 Apr 2024
Thanks for joining us Mary Ann, We look forward to welcoming you back. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Devon although have had the very yummy buffet at Marbles on previous visits and visited again this visit. Room was spacious, beds were so very comfortable! It was fab having a small fridge. Shower was spacious and great pressure. A bit cramped though and not much space for cosmetic bags etc. Overall v impressed, and it was very good value for money. I'd definitely stay again.
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 28 Apr 2024
Thanks for joining us Margaret, We look forward to welcoming you back for that next stay. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Avis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was certainly value for money conveniently located to CBD and the walkway
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 28 Apr 2024
Thanks for joining us Avis. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

6/10 Okay

Sarah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Hi Peter Frequent flyer and i have to say Im terribly disappointed this trip ... Went through expedia and realised i had double booked when i cancelled I was not refunded highly disappointing when i even extended this trip Room 873 toilet has plumbing issues and the ledges were very unclean the constant banging from the next door room was constant and disruptive We stayed a period of 5 days and housekeeping forgot very basic things when they have serviced maybe this is due to time restraints? Rectified that problem by calling reception multiple times on multiple days The staff are wonderful i have always loved the staffs awesome attitudes but i think you need to think about putting more staff on when you are booked out Also the car parking ... being asked to pay $30 per night is appauling when the hotel is booked and the carparks are filled The spa was luke warm also when we arrived
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 27 Apr 2024
Hi Sarah,I'm glad you loved the team here and their attitude, but so sorry your last stay with us you didn't love! Be assured, that's our absolute focus.I've tried to track a second reservation (I assume non refundable) in your name without success. It must have been in another name - maybe that's why your agent didn't refund.Most of our car parks are free (including some EV parks) and our surrounding streets offer free unlimited parking. Yes, we offer a few paid car parks for guests that want a guaranteed parking spot.Our pool is maintained at 30 degrees and our spa at 40 degrees. In addition we offer free access to the heated pools and spas at the New Plymouth Aquatic Centre.I hope it's not too long before we can welcome you back, as we'd love to restore your faith.Kind regards,Peter Tennent

8/10 Good

FIDELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 26 Apr 2024
Thanks for joining us Fidela, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Unfortunately pulled back the blanket and there was hair on the sheet. Didnt go to bed until 11pm so did not ring down. Was very offputting. Actul amenties were great
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 25 Apr 2024
Hi Tracey,Thanks for joining us. Ouch! I'm so sorry.Yes, your room had been serviced fully (and double checked) but something was not removed during our cleaning of linen. That should never get through our checks. My apologies!!!!I wish you had called down, so we could immediately rectify. But again, it should never have got through our checks.I am going through with our housekeeping and laundry crews.Kind regards,Peter Tennent

8/10 Good

rocky

Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 26 Apr 2024
Thanks for joining us Rocky,Kind regards,Peter Tennent

8/10 Good

rocky

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Prefect for family with complimentary bikes and pool access. Recommended AAA
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 25 Apr 2024
Thanks for joining us Rocky, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 23 Apr 2024
Thanks for joining us David, We appreciate your support, and would love to welcome you back soon. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, good sized rooms, easy check in and out, convenient location.
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 21 Apr 2024
Thanks for joining us Kimberley,Kind regards,Peter Tennent

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very comfortable beds and rooms. Awesome amenities with restaurant and pool area
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 19 Apr 2024
Thanks for joining us Carolyn, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and nice staff. Breakfast was yummy. Great location.
Stayed 3 nights in Apr 2024
Response from Peter & Rosemary Tennent on 18 Apr 2024
Thanks for joining us Rodrigo, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Peter & Rosemary Tennent on 16 Apr 2024
Thanks for joining us Claire, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

DEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual. Small issue with lack of onsite parking due to hotel being full. Sorted with a bit of creative parking.
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 14 Apr 2024
Thanks for joining us again Dean, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Muneeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really solid location, and good options for things to do at the venue. Mountain biking, pool facilities and the buffet.
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 14 Apr 2024
Thanks for joining us Muneeb, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Sharyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, nice room, comfy bed. Great bar area. Nice staff.
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 3 Apr 2024
Thanks for joining us Sharyn, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Miae

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I were very happy to be able to stay in a clean and comfortable place like our own while staying here.
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 1 Apr 2024
Thanks for both joining us Miae, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Vince

Travelled with partner
Liked: Amenities, property conditions & facilities
Love staying here
Stayed 2 nights in Mar 2024
Response from Peter & Rosemary Tennent on 5 Apr 2024
Thanks for joining us again Vince, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 31 Mar 2024
Thanks for joining us Vivek, We look forward to welcoming you back for your next stay. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

8/10 Good

Phill

Travelled with partner
Liked: Cleanliness, staff & service, amenities
handy to water
Stayed 2 nights in Mar 2024
Response from Peter & Rosemary Tennent on 31 Mar 2024
Thanks for joining us Phill, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and the bed was perhaps the best I have ever slept in, so comfortable.
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 29 Mar 2024
Thanks for joining us Robert, We would love to welcome you back again soon. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

David, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet, clean and well maintained property in a very convenient location to every thing in the central city area.
Stayed 4 nights in Mar 2024
Response from Peter & Rosemary Tennent on 23 Mar 2024
Thanks for joining us David, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic reception on checkin, really friendly staff. Good buzz about the hotel, lots of art works. Free guest laundry, free hire of bikes, towels for the pool, what more can you ask for? Large clean room, apps on TV. Only minor negative was wifi dropped out occasionally.
Stayed 3 nights in Mar 2024
Response from Peter & Rosemary Tennent on 23 Mar 2024
Thanks for joining us Andy, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and buffet
Stayed 3 nights in Mar 2024
Response from Peter & Rosemary Tennent on 21 Mar 2024
Thanks for joining us Andrew, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)