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Reviews of New Plymouth Top 10 Holiday Park

3 out of 5
New Plymouth Top 10 Holiday Park
29 Princes Street, Fitzroy, New Plymouth

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer Service
Stayed 1 night in Jan 2024
Response from New Plymouth TOP 10 Team on 28 Jan 2024
Hello Stuart,Thank you for your review of our Holiday Park. We are pleased you enjoyed good customer service from our small family team.Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Kasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from New Plymouth TOP 10 Team on 28 Jan 2024
Hello Kasia,Thank you for your review, see you again on your next trip to New Plymouth.Kind regardsThe New Plymouth TOP 10 Team

8/10 Good

Pat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was very clean and fresh. Beds were comfortable Only downfall was no aircond and very hot. We were given a small fan and really needed a second. Small window in bedroom could have down with security catch for a little air floe.
Stayed 2 nights in Jan 2024
Response from New Plymouth TOP 10 Team on 16 Jan 2024
Hello Pat,We are pleased you enjoyed the clean and fresh unit and the beds were comfortable (we have just replaced many of the beds in the units!).Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for adventures on the cycle way. Had a neat pool that we didn’t use as it was always being enjoyed by heaps of others !! Would definitely recommend this spot to stay 😊
Stayed 2 nights in Jan 2024
Response from New Plymouth TOP 10 Team on 13 Jan 2024
Hello Lisa,We are pleased your enjoyed your stay at our Holiday Park and exploring New Plymouth. The Swimming pool is very popular with many of our guests.Kind regardsThe New Plymouth TOP 10 Team

8/10 Good

Jono

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay. Close to everything you’ll need or want to do. Friendly staff. Some wear and tear over the property but looks like renovations are on going so isn’t really a complaint or basing my review on this. Our bed was a bit average, very bouncy and a bit uncomfortable . In saying that I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from New Plymouth TOP 10 Team on 13 Jan 2024
Hello Jono,Thank you for your review and feedback about your stay at our Holiday Park. We have recently replaced many of the beds in the park, so will make sure we look at the bed in the room you were in.Kind regardsThe New Plymouth TOP 10 Team

6/10 Okay

Phillip

Travelled with family
Liked: Staff & service
Tiny unit with very basic facilities. At $220 per night a motor lodge would have been better value
Stayed 4 nights in Jan 2024
Response from New Plymouth TOP 10 Team on 16 Jan 2024
Hello Phillip,Thank you for your review and feedback about your stay at our Holiday Park. The time of your stay was our peak Christmas holiday season.Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from New Plymouth TOP 10 Team on 16 Jan 2024
Hello Jamie,Thank you for your review. We hope to see you at our Holiday Park again soon.Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Pocut

Stayed 1 night in Dec 2023
Response from New Plymouth TOP 10 Team on 16 Jan 2024
Hello Pocut,Thank you for your review. See you on your next trip to New Plymouth.Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic clean room. Very comfy bed. We just stayed one night, arriving late and leaving early so no time to explore the property.
Stayed 1 night in Nov 2023
Response from New Plymouth TOP 10 Team on 1 Dec 2023
Hello Jenny,We are pleased the studio unit suited your short stay in New Plymouth and you found the bed comfy.Kind regardsThe New Plymouth TOP 10 Team

2/10 Terrible

Claudia

Disliked: Staff & service, property conditions & facilities
There were brawls all Saturday night and bottles being smashed. The TV in the room didn’t work and I paid a ridiculous amount of money only to pay for the internet seperately. Poor quality place
Stayed 2 nights in Oct 2023
Response from NP TOP 10 Team on 27 Oct 2023
Hello Claudia,Thank you for your review and feedback about your stay at our Holiday Park. We are sorry for your experience with other customers, the park was full of people as it was the long weekend for Labour day. A manager's phone number is displayed on the reception door and they are available to be contacted at anytime to be able to deal with these situations at the time it happened. A 2GB voucher is provided on check-in for the WIFI Internet. We have checked the TV in the room and the aerial has been replaced, we do appreciate guests letting us know of things during their stay at reception or when you see a staff member in the park.Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

Sean

Stayed 2 nights in Jul 2023

10/10 Excellent

Dion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking and had a great stay. Close to the beach, close to town, friendly staff and a great holiday environment. Thank you
Response from NP TOP 10 Team on 26 Dec 2022
Hi Dion,We are pleased you enjoyed your last minute stay at our Holiday Park. New Plymouth even turned the good weather on for you!Kind regardsThe New Plymouth TOP 10 Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from T on 15 Jun 2022
Thank you very much for you review, we hope to see you again soon

8/10 Good

Teguh

Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Booking was cancelled by holiday park as there was no availability. Cabin was booked by another party before arrival.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Way too expensive for tiny studio that we could hardly move in ! $20 more we could have stayed in a motel! Lovely staff & clean room but won’t stay in that tiny space again for the price
Stayed 3 nights in Jan 2020

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Awesome Spa after a long hike up Taranaki. Great area for cycling
Stayed 5 nights in Dec 2019

8/10 Good

Cassnzl, Mount Maunganui

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family-friendly facilities. We all really enjoyed the pedal power trikes & the kids enjoyed playing in the playground with the other children at campground. Our deluxe cabin was comfortable enough for a 2-night stay. The double bunk bed was a little squeaky when you moved position but was comfortable. Bathroom facilities in excellent condition. Would happily stay again.
Stayed 2 nights in Dec 2019
Response from New Plymouth TOP 10 Team on 27 Dec 2019
Hi, We are glad you enjoyed your stay at our Holiday Park, see you again soon! Kind regards The New Plymouth TOP 10 Team

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
The park was well kept and clean. We were a last minute booking so maybe we got the smallest room but found it very small and expensive compared with other accommodations we had used during our trip. Staff were very welcoming but due to the price we won't be going back.
Stayed 2 nights in Mar 2018
Response from The New Plymouth TOP 10 Team on 22 Mar 2018
Hi Jackie, Thank you for your review and feedback. Our studio units are our smallest units with their own bathroom facilities and we did have an event on in town this last weekend. Regards The New Plymouth TOP 10 Team.

8/10 Good

diane, foxton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice rooms quiet considering we saw lots of people
we were there for a special reason so didnt get to enjoy the facilities but was lovely seeing so much for the kids to do and also lots of campers
Stayed 2 nights in Jan 2018
Response from NP TOP 10 Team on 28 Jan 2018
Hi Diane, Thank you for your review. Perhaps we will see you again soon to make more use of our facilities and see more of what Taranaki has to offer. Regards The New Plymouth TOP 10 Team

6/10 Okay

Verified traveller

It was ok. Room wasn't cleaned daily so no fresh towels but I guess you get what you pay for.
Stayed 2 nights in Nov 2017
Response from * on 30 Nov 2017
We have 2nd day servicing which gives more privacy for guests, Clean towels etc are available from the office if required at other times

8/10 Good

Bruce, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet location
We up graded our initial room as the one we booked through Wotif was too small for our four day stay, I can understand Wotif get the best deal for you but we paid a little more for more room.
Stayed 4 nights in Oct 2017
Response from New Plymouth TOP 10 Team on 13 Nov 2017
Hi Bruce, Thank you for your review. We love been in among the residential houses, its one of the reasons why it is quiet and peaceful in our park. Regards The New Plymouth TOP 10 Team

10/10 Excellent

Chas, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little Holiday Park
Booked a one bedroom unit for the Americana festival for four adults (one couple and two guys) on arrival they upgraded us for free to a two bedroom unit which was hugely appreciated. Unit was immaculately clean and very comfortable.

8/10 Good

Migelly, Brisbane

Liked: Cleanliness, staff & service, room comfort
New Plymouth for the weekend
Awesome staff Comfortable self contained cabin with 2 rooms where great for us Cheers

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Average
Bathrooms etc are very tiny. Would have thought daily housekeeping was standard..... Perhaps expectations were too high, but a recent stay at another Top 10 was streaks ahead...

6/10 Okay

Jennie, Auckland NZ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed with size of the studio
Very clean and quiet good facilities but much smaller than the other Top Ten motel units we have stayed at.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
overpriced place with no cleaning services
never again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed for 4 nights for a sporting tournament. The unit suited our purposes ideally. Had to ask for linen to be changed every day (rather than every two days.)

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, tired facilities
We've stayed at / been through some excellent Top 10s before - this was not one of them. Nothing 'deluxe' about the delux cabin - very basic. Playground was tired and a few broken bits, bbq area not great so didn't use. Swimming pool too deep for our 4yo twins to use safely. Not many toilets or not well located so always waiting... would stay elsewhere next time. However staff were pretty friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great family destination
Great family place to stay. We enjoyed meeting other families and our children had a great time playing with others, swimming in the pool and enjoying the playground. Staff were really friendly and we're very accommodating to our needs.

10/10 Excellent

Antony, Wanganui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and relaxing and I would stay there next every time I go there

4/10 Poor

Verified traveller

Disliked: Cleanliness
The staff were friendly. The facilities were clean. Have stayed in a few Top10 campgrounds in this is the first one where I have been quite disappointed in. Parking outside the unit was a nightmare trying to fit in with other parked cars.

8/10 Good

Anna, Tamaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for our little family
We had a three day stay and the staff were really helpful. Our kids love the grounds and the space was sufficient in the rooms. A great little holiday spot.

8/10 Good

Kim , te awamutu NZ

Liked: Cleanliness, staff & service, room comfort
Cute and comfortable.
We had a short stay of one night. The room was small but had everything we needed. The toilets and showers were immaculate. The playground was fantastic got my two young children. Staff were friendly and helpful. Overall stay was great. Would recommend and would stay again. :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Had a great nights stay here - the staff were great and it's very easy to find plus comfy.

6/10 Okay

Renee