Lake

Reviews of Motutere Bay Top 10 Holiday Park

2.5 out of 5
Motutere Bay Top 10 Holiday Park
2819 State Highway 1, RD2, Motutere, Taupo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 86 reviews" "
Rating 8 - Good. 21 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cabin
Nice cabin, clean and spacious.
Stayed 1 night in Feb 2024
Response from Guest Relations on 15 Feb 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay in our cabin and found it clean and spacious. Providing a comfortable and clean environment for our guests is a top priority, and we're pleased to know that we met your expectations.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations on 14 Jan 2024
I'm glad to hear that you had a positive experience! If there's anything specific you'd like to share or if you have any questions, feel free to let me know. Whether it's about your stay or if there's anything else I can assist you with, I'm here to help!

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not having a toilet in the cabin
Stayed 2 nights in Nov 2023
Response from Guest Relations on 4 Dec 2023
Thank you Denise.

10/10 Excellent

Geanna

Stayed 1 night in Nov 2023
Response from Guest Relations on 4 Dec 2023
Thank you Geanna

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely position, clean cabins.
Cabin was very clean & fresh. And it was spacious & comfortable enough, although there was very limited space to put our suitcases. Bed was ok but a bit hard for our liking. Kids loved the trampolines. Laundry was good but nowhere to get change for the machines after 6pm. Great quiet location opposite Lake Taupo.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 20 Sept 2023
Appreciate your review Alison. Pleased that the kids had fun on the equipment and please note that we have plenty of change at reception during reception hours. Sorry, the timing has caught you out on this occasion. Best wishes and hope you'll visit us again.

10/10 Excellent

Pitchaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on 7 Aug 2023
Thank you for the 5/5 rating. We hope you'll tell your friends about your stay with us.

10/10 Excellent

ABHAY

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Response from Guest Relations on 25 Jul 2023
Thank you ABHAY for your review. We are happy to hear that you've enjoyed your stay with us and hope you have the opportunity to visit us again. Ngā mihi nui from the Motutere Bay TOP 10 Holiday Park team.

4/10 Poor

Bree

Stayed 2 nights in Jul 2023
Response from Guest Relations on 7 Aug 2023
Hello Bree, it sounds like we could have done more to make your stay enjoyable. Please don't hesitate to tell us how so we can turn this around. Thank you, Charissa

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, quiet with much to do.
Stayed 1 night in Mar 2023
Response from Guest Relations on 20 Mar 2023
Thank you Natasha, really lovely feedback. Hope you can stay again soon.

10/10 Excellent

Ruth

Stayed 1 night in Mar 2023
Response from Guest Relations on 6 Apr 2023
Thank you so much Ruth for your 5/5 review. We're pleased you enjoyed your stay with us and took the time to review us. Safe and happy future travels.

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little self contained cabin
Stayed 3 nights in Mar 2023
Response from Guest Relations on 20 Mar 2023
Thank you Brooke, pleased it met your requirements. Thank you for taking the time to write us a review.

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a self contained unit which was very comfortable with a very nice grey and white decor that was in good condition. There were adequate kitchen utensils, the sofa was comfy, the TV and WiFi worked well and the separate bedroom was very cosy. Parking right outside the door and a deck to sit on in the afternoon sun. The staff were very friendly and helpful, When we couldn't get the cooker top to work the member of staff came out immediately even though it was after hours. Our hero!
Stayed 2 nights in Feb 2023
Response from Team at Motutere Bay Top 10 Holiday Park on 5 Mar 2023
Dear Anthony,Thank you for taking the time to write a review, we really appreciate it! We are glad to hear you have had a great experience and our staff has been super helpful. If you intend on returning to Motutere Bay TOP 10 Holiday Park we would love to have you stay again. :)

4/10 Poor

Marina

Travelled with partner
Disliked: Staff & service
Noisy Not “deluxe” - no en suite Inadequate service
Response from Business Manager on 21 Dec 2022
Hello Maria, We're sorry that you didn't enjoy your stay with us.We endeavour to be as clear as we can regarding the accommodations with current photos and clearly marked which accommodations have share facilities.I would be more than happy to discuss your stay further and try to turn this experience around for you if you'd like to contact the park and ask for Charissa. Wishing you a Merry Chistmas and safe holidays.

6/10 Okay

Sijia

Stayed 2 nights in Dec 2022

10/10 Excellent

Jenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt homely and great for the children. We really enjoyed our stay will definitely be back.
Stayed 1 night in Nov 2022
Response from Team at Motutere Bay Top 10 Holiday Park on 14 Nov 2022
Jenn, thank you so much for your lovely words. We really love to hear from our guests that all the family have enjoyed their stay. Can't wait to see you again! :)

10/10 Excellent

suhail

Stayed 1 night in Nov 2022
Response from Team at Motutere Bay Top 10 Holiday Park on 14 Nov 2022
Thank you so much for your review! It's great to hear that your experience and stay have been 10 out of 10! Looking forward to seeing you again.

10/10 Excellent

Corey

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its proximity is excellent, it is only an hour to Mt Ruapehu, and half an hour to Taupo. And the setting and scenery are beautiful
Stayed 3 nights in Oct 2022
Response from Team at Motutere Bay Top 10 Holiday Park on 31 Oct 2022
David, thank you for your time to write this review. We really appreciate it and can agree that the location is not just beautiful but also convenient for travelers with different needs and interests. Looking forward to seeing you again.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place. Felt like home.
Stayed 1 night in Oct 2022
Response from Julia on 21 Oct 2022
thanks Emma - glad you enjoyed the camp ....

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our second time stay here, we love the beach view but seems the caravans have taken the best spots. Great pressure from the shower, little noisy but have few supply for ear plugs, thanks and will return again.
Stayed 1 night in Aug 2022
Response from Motutere Bay TOP 10 on 1 Sept 2022
thanks Amanda for your comments - give us a call when you want to stay again and we can see what great spots we have available ...

10/10 Excellent

Vikas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe
Stayed 1 night in Jul 2022
Response from Motutere Bay TOP 10 on 3 Aug 2022
thanks for your review .. take care .

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Julia on 26 Jul 2022
thank you and take care ....

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly workers
Stayed 1 night in Jul 2022
Response from Julia on 26 Jul 2022
hi Nick ... thanks for that - hope you had a great stay ... take care

10/10 Excellent

Teri

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very lovely stay a quick stop on our way to Auckland which ment a late cheek in of 10pm and the key was very easy to acess with instruction on how to get to our cabin was a lovely touch the whole process was very easy and smooth and will definitely stay again and recommend.
Stayed 1 night in Apr 2022
Response from Alex on 8 Apr 2022
Were pleased to hear you had a great stay with us! Thanks for being great guests :)

4/10 Poor

Werner

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly place
Stayed 1 night in Jul 2021
Response from Motutere Bay TOP10 on 4 Aug 2021
thank you :-)

8/10 Good

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cabin where we atayed as it was warm and cosy.
Stayed 1 night in Jul 2021
Response from Guest Relations on 18 Jul 2021
We are pleased to hear that you found the cabin warm and inviting. Thank you for sharing your experience in this review and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It had all necessary gear for coocking. However the bank beds were very old and squeeky with uncomfortable metrassess. The towels had black hair on them. It didn't matter to us we had our own but I think it would be very unpleasant if you had to use them.
Stayed 1 night in Apr 2021
Response from Motutere Bay Top 10 on 27 Apr 2021
thank you for your review - we will take those matters on board, the towels we get delivered from a linen company so we will double check the towels when they arrive... thanks again for your comments kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Lovely, friendly people and vreat place to go for a swim in the lake.
Stayed 1 night in Feb 2021
Response from Guest Relations on 14 Feb 2021
Dear expedia user, Thank you for taking the time to write a review, we really appreciate it! We read every review and use both positive feedback and constructive criticism to shape the future of Motutere Bay TOP 10 Holiday Park. If you intend on returning to Motutere Bay TOP 10 Holiday Park we would love to have you stay again. Thanks in advance for helping us spread the word about how awesome Motutere Bay TOP 10 Holiday Park really is :) Regards, Brent & Julia Park Managers

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from . on 17 Nov 2020
Hi Pat - thank you for staying with ourselves - I'm glad that you enjoyed your stay and hope to see you again some time ... :-)

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Guest Relations on 19 Jul 2020
Wow.... we are very pleased to see that you have enjoyed your stay with us. Thank you for letting us know and we hope you have the opportunity to come back again soon.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Guest Relations on 12 Jul 2020
Thank you for your review. Safe and happy future travels.

10/10 Excellent

AzriJaafar, palmerston north

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have got everything u need here. Ironing clothes, towel, microwave, fridge, toaster, water heater
Stayed 1 night in Jul 2020
Response from Guest Relations on 6 Jul 2020
Wonderful to hear that you had everything you needed whilst staying with us. Thank you for your review and sharing your experience. Best wishes on your future travels.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning spot with all the basics
Stunning location, site provided all the basics you’d expect and was really easy to get to.
Stayed 1 night in Mar 2020
Response from Guest Relations on 16 Mar 2020
Brilliant Philip, sounds as if your stay was relaxing and stress-free... we love to hear this. Thank you for sharing your experience with us.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great stay right on the lake. Lovely and clean on arrival. Really comfortable beds and pillows. And lively added feature of movies attached on usb Showers very clean and good power
Stayed 2 nights in Mar 2020
Response from Guest Relations on 15 Mar 2020
Thank you Adrain for your review, we enjoy hearing about our guest's experiences and we are particularly pleased that you have enjoyed your stay with us. Safe and happy future travels.

10/10 Excellent

sandrine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet.
Nice place directly on the lake. New and clean shared toilets and bathroom. Bed too smooth, not comfy. Pleasant stay in a deluxe cabin. A little bit far away from Taupo (30 minutes drive).
Stayed 2 nights in Mar 2020
Response from Guest Relations on 11 Mar 2020
Thank you for the top marks in this review and we're pleased that you enjoyed your stay with us. The distance from Taupo keeps our park close enough to get what you need but far enough away to enjoy the serenity. Happy travels.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest Relations on 23 Feb 2020
We can't ask for more than a 10 out of 10 rating. Thank you very much Rob.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds really comfy, great games for the kids, traffic noise was pretty bad because we were so close, but it was still really awesome
Stayed 1 night in Jan 2020
Response from Charissa - Guest Relations on 16 Jan 2020
Hello and thank you for your lovely review. Whilst it is very unfortunate that the park is located where it is some positive action is being taken by the New Zealand Traffic Authority. There is a review of speed limits happening around Lake Taupo. They are proposing a reduction in speed limit from 100 to 60 and we support this as we believe this not only be safer but will reduce the noise impact on the park. We hope that the reduction to the speed is actioned soon and that you will come to see us again when it's implemented. Safe future travels.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay thanks. We arrived late but our key was waiting and our cabin was clean and comfortable. Only downside for us was the road noise but cant do much about that. Great showers!
Stayed 1 night in Dec 2019
Response from Guest Relations on 17 Dec 2019
Hello Shane, thank you for the amazing review. Whilst it is very unfortunate that the park is located where it is some positive action is being taken by the New Zealand Traffic Authority. There is a review of speed limits happening around Lake Taupo. They are proposing a reduction in speed limit from 100 to 60 and we support this as we believe this will not only be safer but will reduce the noise impact on the park. We hope that the reduction to the speed is actioned and soon. Thank you again for sharing your experience with us and we wish you safe and happy travels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great service, we checked in late and everything was well set up for us to find our way to our cabin. They had even left the heater on in the room for us which was a nice touch, very welcoming.
Stayed 1 night in Oct 2019
Response from Guest Relations on 10 Oct 2019
Oh, so lovely... really pleased we were able to make you feel comfortable and welcome. Thank you for your lovely review and safe future travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Guest Relations on 7 Apr 2019
Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good lake front property with excellent staff and service
Stayed 1 night in Mar 2019
Response from Guest Relations on 31 Mar 2019
Pleased you were looked after and the view is hard to beat. Happy travels.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Guest Relations on 3 Apr 2019
Thannk you for the top ranking stars and we're pleased your enjoyed your stay.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot on the lake front
a great place to stay especially with a group of people
Stayed 2 nights in Jan 2019
Response from Guest Relations on 30 Jan 2019
We are VERY lucky to have such a wonderful location and we're pleased you enjoyed it with your friends. Hope you'll come visit us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff..very clean room.just add salt n pepper butter jam small sachets in kitchen..rest everything was good..also.body wash was not good quality..
Stayed 1 night in Dec 2018
Response from Guest Relations on 19 Dec 2018
Thank you very much for your honest review of your recent stay at our holiday park. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

10/10 Excellent

Molia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Time at Motutere Top 10 Holiday Park
Our stay at Motutere was fantastic - all facilities and services were amazing.Toilets,bathroom kitchen and family unit were all well maintained and clean.I am really happy with it all we will definitely come back to it again!
Stayed 2 nights in Jun 2018
Response from Operations on 13 Jun 2018
Thank you for this fantastic review, we hope to see you again in the near future.

8/10 Good

Libby, Wellington

Liked: Cleanliness, staff & service
Stayed in deluxe cabin for one night
Very clean. Well appointed kitchen (all the gear we needed). Kids loved the recreation room area of campground. Right across road from Lake. We had a deluxe cabin. We were right at the front of the campsite, which was right by the State Highway - so a bit noisy. Also we were joined with another cabin and the walls were thin, so you could hear a fair amount of noise from that direction too. Only other thing was that there were only very thin blankets on the beds, and no extra. We used our (dry and clean) towels as extra layers, as it was a cool night. Not a big deal (and our queen bed had an electric blanket, so we were good - mostly just an issue for the kids). Overall, we liked it very much and we would recommend.
Stayed 1 night in Apr 2018
Response from The Motutere Team on 2 May 2018
Thanks for your feedback. There should definitely have been some extra blankets for the bunk beds in your room so I am looking into why they weren't available for you. Apologies for the inconvenience and this will definitely be rectified for your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family place to stay. Clean tidy and lovely staff.
Stayed 1 night in Apr 2018
Response from The Motutere Team on 26 Apr 2018
Cheers :)