Mossman Holidays from NZ$1,425

Staff are great, they went above and beyond. First time staying at an 18+ resort and better than expected. Great to relax by the pool and read in silence. Will look to come back again.

Yes very good on all aspects.

That it was close to the beach (5 min. walk) there were 2 pools and the surrounds were wonderful. On the negative side we were given an upstairs room which meant that we had to carry heavy suit cases up the stairs ( I am 72 yo, and my wife is 66 it was a struggle) the room was clean, but we noticed ants in the bathroom after 2 days, we cleaned them up but they came back every 2 or 3 days. The oven did not work, as did the clock radio and the wall clock. I think that the microwave was in the wrong place as it was very awkward to to operate. I think that the whole unit needs a make over

We were looking forward to a real resort style stay. Staff were amazing and location was superb. We had a few issues with the shower, and Oaks admitted that it was a renovation defect with water seeping out to the whole bathroom. As mature guests, we were placed on the second floor with no lifts, which proved a bit taxing on the legs. The bellboys were supportive to help with the baggage. Not sure how they list 3 restaurants, when it is really one, servicing breakfast 7-9.30, poolside 12-3 and dinner 6-8.30 The pool is a reasonable size but there are far fewer chairs than needed (this was off-peak season), I would hate to see what it is like in the peak season. Overall, not a bad stay, but certainly lower than expected.