Monte Claro Hotels, San Juan

"The rooms were good if you’re not on the same floor s as the kitchen. The food smell permeates in the humidity or something. It’s tolerable for a short stay but if we planned to be there for a long time it wouldn’t have been a great choice"

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "

"Excellent property. The weather didn’t cooperate but we still had a good time. "

"Clean , friendly staff casino staff amazing "

"Staff was friendly, helpful, and provided great service. Gastro bar on site had great food. Everyone was great we would definitely return. "

"The rooms could have an upgrade, the pool lounge chairs were not easy to find , they need more for the amount of customers that they have, I thought it was a little tacky to have the towel guy renting old lounge chairs for 10 bucks, the area was very clean and beautiful, just a few sugestions"

"My stay at the Residence Inn by Marriott San Juan Isla Verde was an exceptional one. The staff was very friendly, and the hotel was extremely clean. The hotel was conveniently located near the beach, shops and restaurants. Minutes from the airport. I would definitely book again. "

"This hotel was great. The staff were so nice and helpful. This hotel has a pool, bar, a restaurant, and free breakfast. It is a boutique hotel so it is a bit small but overall I would recommend it. "

"Pool and beach were awesome. Staff overall was average. Some were nice & friendly while others hospitality skills were lacking. Resort is beautiful. "