4/10 Poor
Ngaria
19 Aug 2024
Disliked: Cleanliness, property conditions & facilities
Despite leaving the 'make up my room' sign on the door handle every day - they did not attend to our room the entire 5 days of our stay. Every night we'd get back to our room and have to call downstairs to request that our rubbish be removed, or ask for more toilet paper or fresh towels etc... we spoke with the front desk every day to request our room be serviced - they still neglected to carry this out. They told us that we must have left the do not disturb on the handle - but we definitely had the correct sign and we even spoke to one the room service employees who was on our floor with the cart as we were leaving and asked that our room be serviced. We would not stay here again.
A few things about the apartment - loose sink tap wear, broken cupboard mirror hinge.
Apartment is also definitely smaller than what the photos online make it to look like.
Ngaria
Stayed 5 nights in Aug 2024