Mandarin Hotels, Jacksonville

"The hotel is convenient to walking to the beach, pier, and restaurants. Valet parking is expensive, but we parked directly next door in public parking and paid for that. Room was good, we had a "partial oceanview" and we could see a good mix of the beach, parking lot, and city. Bathroom could be a little cleaner. Some hair on the floor. Loved the spacious room and walk in shower. bathroom was big. we had 2 queens and a pull out sofa. Continental breakfast was good and we loved how we could see the ocean while eating. Pool area is nice and i love the views. "

"This hotel is currently under major construction, and unfortunately that was not disclosed on the website when booking. That was very misleading to guests. The room itself was okay, but it did have a noticeable mildew smell. I do want to recognize the front desk receptionist, who was very polite, professional, and apologetic about the situation and the lack of disclosure. As a guest, I expect better transparency and standards from Marriott, as this is not typically the experience associated with your brand."

"Great location right of the expressway so quick access to drive to the beach or the St. John’s Town Center for shopping and dining! "

"The staff were wonderful with an emergency that I had to leave one day early for Thank you"

"Overall good. One of the faucets leaked in out our suite but was fixed as soon as I mentioned it. In room coffee maker didnt work. Very clean. Quiet. Great view of the ocean. Would I come back? Perhaps. It is always the small details that are important. I will say ALL of the staff were very professional and friendly for our stay."

"Great property by the beach. Nice staff and wonderful rooms"

"There was no breakfast. And parking was safe for tonight.However, there was a fifty dollar deposit for the accommodations.For the room that was supposed to be refunded to me immediately after checkout.Never got that refund.There was a thirty two dollar fee for any service pet or dog"

"Breakfast was excellent. Waffle/pancake maker broken both mornings but other food and cleanliness was perfect. Very nice staff. "

"the rooms were not clean . it had a smell and some dirty panties on the floor and they did not change our room to make our stay better . we checked out early and found a better cleaner room. i will never stay at a doubletree again "