The room Junior Suite was spacious enough for two with a comfy King Bed and also a sofa. There was 2 TV available in the room though channels was limited. Internet excess (WiFi) and parking was free for in-house guest. Pool was on the 12th floor just a floor below from our room and always full with people.
Breakfast have variety of choices however the area to dine in was a bit crowded since it was the weekend. Check-in and check-out process was a fair deal, not too long and not too short of waiting. Parking ticket need to be validate each time we gone out.
"Excellent service with kind gesture by the staff "
It has been a wonderful 3D2N stay at the Imperial Heritage Hotel from 7 Aug – 9 Aug. The service was excellent and I would like to thank the staff for making my stay an enjoyable one, despite having to suffer a long jam at the causeway for over 8 hours that day with 3 kids in toll.
I would like to thank Nura for her prompt service and for upgrading my family to a 2 bedroom suite very late at night. Initially, I have booked a studio room due to its larger size and requested for an additional bed for my 9 year old boy. There was no additional bed in my room when I went back to the hotel late at night and my children were all very exhausted. I called the service line and was shifted to a room with 2 beds so that my children can rest comfortably for the night. Our heartfelt thanks for the kind gesture.
The kind gesture of the staff was pretty evident throughout my stay. Being situated in front of a busy road, they assisted us to control the traffic so that we could cross the road safely. When there was a heavy rain, their staff walked across the road with umbrellas to shelter our children to the hotel.
For our next Malacca trip, we will definitely stay here again.