Los Maestros Hotels, Puerto Plata

"Our room was clean but very dated and needed maintenance. A 3 ft long light fixture in the bathroom fell down in our bathroom, 2 feet away from me! After that I was afraid to even use the bathroom. Hot water was non existent, out of 7 days we had lukewarm water only 1 day. Wifi is terrible, dont plan on connecting. Food was ok, not great. We did go to the senator for habachi and that was a fun experience.The beach was excellent, plenty of shade and chairs.Pool chairs were always reserved by 8am. The bar service was excellent, no complaints 👌. Entertainment was decent, after a few drinks it was excellent! The omelet station was very tasty for breakfast. "

"Poor treatment by the staff. Air conditioning and electricity weren’t working in the room, the bartender was terrible and my family and I were ignored by them many times. This is the first time I have an experience like that "

"Need more entertainment for families. Our bathroom in our hotel room smelled like sewage. "

"The property is 6/10. Staff was nice property was clean. Room needs an update. We had a swim up but more should be accommodated in the room. Food was the same as everyday nothing special no vegetarian options. More beach towels were needed. "

"I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience. Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options. However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience. Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference. The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner. In summary, while the hotel has some strong points—particularly "

"clean rooms, staff is excellent, breakfast was amazing, and bar was affordable. excellent stay!!!"

"Great staff, excellent food. Loved it."

"Yes but not enough options "

"All of the food was good, but the service was inconsistent. The bar was frequently backed up, and waitstaff were often unavailable. What’s surprising is that I visited 15 years ago, and my mom was there 20 years ago—yet nothing seems to have changed. The buildings are aging, and the rooms feel outdated."