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Aparthotel

Grosvenor House Suites

5.0 star property

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Located steps from Hyde Park, Grosvenor House Suites combines relaxation with adventure. Enjoy the lobby fireplace, 24-hour gym, or book spa services. Prime location near Marble Arch and Oxford Street shopping. In-room WiFi, bike rentals, and helpful concierge make exploring easy.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Spa

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Three Bedroom Superior Suite

Three Bedroom Superior Suite | Living area

Three Bedroom Superior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Two Bedroom Deluxe Suite

51-inch flat-screen TV with digital channels, TV, books

Two Bedroom Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 115 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Serpentine Suite

Serpentine Suite | Living area

Serpentine Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • Park view
  • 158 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Studio Deluxe Suite

51-inch flat-screen TV with digital channels, TV, books

Studio Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Superior Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Superior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westminster Suite

Westminster Suite | Living area

Westminster Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • City view
  • 183 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Two Bedroom Park Suite

Fridge, microwave, oven, stovetop

Two Bedroom Park Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • Park view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Park Suite

One Bedroom Park Suite | Living area

One Bedroom Park Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • Park view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Hyde Park Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Hyde Park Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Park view
  • 223 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for One Bedroom Deluxe Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for City Suite

City Suite

City Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • City view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Two Bedroom Superior Suite

Fridge, microwave, oven, stovetop

Two Bedroom Superior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 113 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mayfair Penthouse

Mayfair Penthouse | Living area

Mayfair Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Heating
  • City view
  • 370 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for Knightsbridge Penthouse

Knightsbridge Penthouse | Living area

Knightsbridge Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Heating
  • Park view
  • 368 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for Kensington Penthouse

Kensington Penthouse

Kensington Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Heating
  • Park view
  • 400 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for Grosvenor Penthouse

Grosvenor Penthouse | Living area

Grosvenor Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Heating
  • Park view
  • 448 sq m
  • 1 bedroom
  • Sleeps 10
  • 4 King Beds and 2 Single Beds

View all photos for One Bedroom Mayfair Suite

One Bedroom Mayfair Suite

One Bedroom Mayfair Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Located in London City Centre, a neighbourhood in London, Grosvenor House Suites is near a metro station. Marble Arch and Buckingham Palace are notable landmarks, and travellers looking to shop may want to visit Oxford Street and Piccadilly. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall or Stamford Bridge Stadium. Visit our London travel guide
View more Aparthotels in London
Map
Park Lane, (corner of Mount Street), London, England, W1K 7TN

What's nearby

  • Beautiful aerial view of the Hyde park in London, UK. Magical sunset view over the park with London skyline on the horizon.
    Park Lane
    1 min walk - 0.1 km
  • Hyde Park featuring a garden, a river or creek and watersports
    Hyde Park
    2 min walk - 0.2 km
  • Grosvenor Square, a large garden square in the Mayfair district of London, England
    Grosvenor Square
    3 min walk - 0.3 km
  • Marble Arch showing heritage architecture, a square or plaza and a monument
    Marble Arch
    6 min walk - 0.6 km
  • Oxford Street which includes heritage architecture, street scenes and signage
    Oxford Street
    10 min walk - 0.9 km

Getting around

  • London Victoria Station
    4 min drive
  • Marble Arch Underground Station
    6 min walk
  • London (LCY-London City)
    52 min drive

Restaurants

  • Marriott Grosvenor House Executive Lounge
    1 min walk
  • Eagle Bar
    4 min walk
  • Hideaway
    4 min walk
  • Nac
    7 min walk
  • George
    3 min walk

About this property

Grosvenor House Suites

This smoke-free aparthotel features a 24-hour fitness centre, valet parking and spa services. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a kitchen. Conveniences include an all-in-one washing machine and dryer and a dining area, and guests will appreciate thoughtful touches, such as an espresso maker and bathrobes.
Grosvenor House Suites offers 129 accommodations with all-in-one washer/dryers and minibars. This accommodation offers separate sitting areas and includes dining tables. Beds feature Egyptian cotton sheets and premium bedding. 51-inch flat-screen televisions come with premium digital channels and pay-per-view films. Accommodation at this 5-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the aparthotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 75 per day)
  • Limited on-site valet parking

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 42 to 42 for adults and GBP 16 to 16 for children
  • 24-hour room service
  • Dining table
  • Minibar
  • Private picnics

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed: GBP 96 per night

Bathroom

  • Bidet
  • Children's robes
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace in lobby
  • Separate dining area
  • Separate sitting area

Entertainment

  • 51-inch flat-screen TV with premium digital channels
  • Books
  • Pay films

Laundry

  • All-in-one washer/dryer
  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: GBP 18 per pet per day
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service

Location highlights

  • Near a health/beauty spa
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 129 units
  • 7 floors
  • Bicycle rentals
  • Connecting units available
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 7 January 2026 to 30 November 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Selected guestrooms
During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 18 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 96.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 42 to 42 for adults and GBP 16 to 16 for children
  • Valet parking fee: GBP 75 per day
  • Pet fee: GBP 18 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 96.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Grosvenor House Suites pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 18 per pet, per day. Service animals are exempt from fees.

How much is parking at Grosvenor House Suites?

Valet parking is available for GBP 75 per day.

What time is check-in at Grosvenor House Suites?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grosvenor House Suites?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Grosvenor House Suites located?

Located in London City Centre, this luxury aparthotel is steps away from Park Lane and Hyde Park. Marble Arch and Piccadilly are also within 15 minutes. Marble Arch Underground Station is 6 minutes by foot and Hyde Park Corner Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grosvenor House Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 35 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 3 out of 60 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, communication
Spacious suites, excellent staff, very good breakfast included
Stayed 7 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, communication
Nice location
Stayed 7 nights in Nov 2022

8/10 Good

Adel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet, helpful stuff .
Stayed 8 nights in Aug 2023

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge were quite friendly specifically Paolo from Italy. Moreover, reception was helpful and provide me with late checkout.
Stayed 7 nights in Feb 2020

6/10 Okay

Omar

Liked: Room comfort

Not bad

The hotel has a great location. But I did not like the breakfast system, my reservation was including the breakfast but I paid extra cash in check out. In general I’m a big fan of Jumeirah hotels, however I will not stay at the Grosvenor hotel again. I felt I paid a big amount of money for nothing. Sorry but this is my feelings.
Stayed 7 nights in Nov 2019

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

الفندق لا يحترم الزبائن

الإقامة كانت سيء وتعامل الموظفين سيء جداً
Stayed 8 nights in Apr 2019

10/10 Excellent

Thamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Staff

Amazing staff and service, great location, all the staff were helpful specially Loubna at the reception and all of the Concierge staff. They will make you feel as part of a family
Stayed 8 nights in Mar 2019

6/10 Okay

MOHAMMED

Really good

Really nice hotel I liked everything except that I booked park view and didn’t get it.
Stayed 8 nights in Aug 2018

8/10 Good

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful with some problems

All very good except for the fact that a man came in our room with a "NON DISTURB" sign in the door. My wife was in bed and had to scream... In my view, for the price they charge, the restaurant should have more well prepared professionals even if they are quite nice and polite. Having said that, I still would return as the facilities and location are wonderful. I am sure the management will do their utmost to correct the problems.
Stayed 14 nights in May 2018

8/10 Good

RACHANEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and clean hotel

บรรยากาศโดยรวมของโรงแรมดีมาก ตรงข้าม Hyde Park ห้องพักกว้างขวางและอุปกรณ์ครบครัน ชอบบริการการเติมน้ำดื่มและของใช้ในห้องพักอย่างเต็มที่ รวมถึงบริการค็อกเทลฟรีทุกค่ำคืน และชอบ Full service ทุกวัน ข้อเสียคือ WIFI ในห้องพักช้าไปหน่อย และเสียเวลาในการเช็คอินนานไปหน่อยในวันแรก เพราะห้องพักมีปัญหาไม่ตรงกับที่จองเข้าไป
Stayed 11 nights in Mar 2018

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الاقامة رائعة والخدمة ممتازة والموقع ممتاز
Stayed 7 nights in Dec 2017

8/10 Good

elias, mexico

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente Ubicacion

ubicado en una de las mejores calles de compras en Londres, sin duda una muy buena opción las suites cuentan con su sala y comedor, lo que hace una estancia mas comoda
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Stay at the Grosvenor Suites

Having spent most of the month of May travelling across three continents I wanted a hotel with a "home away from home" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, centrality of location and spaciousness. We were upgraded to a well stocked, light and airy 2 Bedroom apartment which was cleaned daily and refreshed every evening. Would have loved a room overlooking the park but I guess you cannot have everything!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!!

6/10 Okay

Raghunandan

Liked: Staff & service, property conditions & facilities, room comfort

London

Room Service was extremely expensive one pasta was £30 pounds. It's more like 7 star prices but unheard of by them as well. Mini bar bill of 6 non alcoholic things was £81.

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe in London

Very secure and top notch service! Access to the hotel is only for staying guests and their visitors.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay

Amazing hotel and service

10/10 Excellent

Nawaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع ممتاز و خدمه ممتازة و النظافه ممنتازه

10/10 Excellent

Marcia , Seattle, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location, superb staff, beautiful room!

Our beautiful accommodations and the exceptional service from hotel staff made this the memorable time in London we had hoped for on this special birthday trip with family. This was our second time staying at the Grosvenor House Suites and we will always return when in London. They make it feel like home!

10/10 Excellent

David, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for family

Big rooms, view over the park (pay for the park view room), extraordinary staff, super convenient location, simple but critical amenities (washer dryer!) and service, service, service. If you're on business, brought the family and are there for a week plus, there is no better value in London. Truly a place where a high price delivers a higher return.

10/10 Excellent

Reema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for families

Staff were excellent And did an amazing job keeping us comfortable throughout our stay, they are extremely helpful and friendly from the doorman all the way to anyone we encountered

6/10 Okay

mubarak

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Convenient

It has great although the furniture is not soo clean

10/10 Excellent

far beyond..., T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WAY Better Than Anticipated

I have the distinct impression this place was intended for middle-eastern dignitaries rather than eccentric U.S. toursists like me. No lie -- the place looks like something Tom Cruise would be breaking into in a Mission Impossible film. Wildly modern with high-tech security and all manner of convenience. I unexpectedly wound up with a massive 2-bedroom penthouse suite with a private terrace overlooking Hyde Park. Totally cool!

8/10 Good

Fatma, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few glitches but still a good stay!

I have stayed in their one bedroom apartment before and had a great experience so I decided to stay again. This hotel is pricey, therefore I opted to stay in a studio apartment as I was alone and on a business trip. The first thing that surprised me was the studio is significantly smaller from the one bedroom apartment I had stayed in before but still as a size it is much better than other 5 star hotels in London, maybe they should reduce the furniture in the room as it is significantly adding up space without benefit. I mean if I am staying in a Studio that is meant for two people only, why do they have a huge four chaired dinning table in the middle of the room? This time around there were some glitches, like the do not disturb sign went on and got stuck and it took them two days to fix it, I had to go twice to reception so that they can service my room with the DND sign on. Also, one blind started acting weird and was automatically opening by itself (it is electrical) suddenly in the middle of the night. My room was overlooking the indoor lobby/foyer of the hotel and only one level above so it felt very exposed as the blind went up and anyone can see inside the room from the big windows. Anyhow, with all this, I am generally pleased. The staff is nice and caring, the furniture is modern and rooms/bathrooms are very well kept. I would definitely stay here again!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Bed sheets smell bad, room service not tasty