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Grand Concerto Hotel

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hyde Park

Photo gallery for Grand Concerto Hotel

Front of property
Quadruple Room
Exterior
Front of property
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is NZ$302
includes taxes & fees
7 Aug - 8 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 10 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 17 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (No Window)

Comfortable bed with two pillows, a wooden headboard, and two nightstands with lamps.

Double Room (No Window)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2016
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Sofa Bed

Family Room with Sofa Bed

Family Room with Sofa Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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Exterior

The Welbeck Hotel, by IHG

London City Centre
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
9.2 out of 10, Wonderful, 96 reviews
The price is NZ$460
includes taxes & fees
10 Aug - 11 Aug
The Welbeck Hotel, by IHG
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About the area

Map
164-166 Sussex Gardens, London, England, W2 1UD

What's nearby

  • Hyde Park
    5 min walk - 0.4 km
  • Marble Arch
    13 min walk - 1.2 km
  • Oxford Street
    4 min drive - 2.0 km
  • Kensington High Street
    5 min drive - 2.4 km
  • Buckingham Palace
    6 min drive - 3.1 km

Getting around

  • Paddington Underground Station
    2 min walk
  • London Paddington Station
    3 min walk
  • Heathrow Airport (LHR)
    42 min drive

Restaurants

  • Angus Steakhouse
    4 min walk
  • The Bear (Craft Beer Co.)
    3 min walk
  • Sawyers Arms
    2 min walk
  • Bonne Bouche Catering
    4 min walk
  • Paramount Lebanese Kitchen
    2 min walk

About this property

Grand Concerto Hotel

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Grand Concerto Hotel has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), self-parking (surcharge) and a local area shuttle
  • A 24-hour front desk, concierge services and a front desk safe
  • Luggage storage, smoke-free property and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Grand Concerto Hotel include comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

Arabic, Chinese (Mandarin), English, Filipino, Hindi, Italian, Lithuanian, Polish, Portuguese, Romanian, Urdu

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  • Parking included
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includes taxes & fees
10 Aug - 11 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (65 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Secured self-parking fee: GBP 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will not be accepted and will be returned to sender.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England

Frequently asked questions

Is Grand Concerto Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Concerto Hotel?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Grand Concerto Hotel on 7 Aug 2025 start from NZ$301.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Concerto Hotel?

Self-parking is available for GBP 30 per day. Limited spots are available.

What time is check-in at Grand Concerto Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Concerto Hotel?

Checkout is at 11 AM.

Where is Grand Concerto Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

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Grand Concerto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

8.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good , convenient hotel
Stayed 1 night in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has charm and elegance. But they are understaffed at the front desk and glib to customers.
Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect sized room and had really cold AC. The breakfast was good. The room was very clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was a tad claustrophobic and the food a little mediocre. But the new hotel conversion has made the most of the building and it’s safe and very convenient. The staff are excellent - polite and efficient.
Stayed 1 night in Jun 2025

10/10 Excellent

L Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere
Stayed 1 night in Jun 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location! 900feet from Paddington Station. Love the AC! Keeps the room comfortable and quiet. Nicely updated rooms. Rooms are smaller. This makes getting around a bit tight. The staff is genuinely interested and attentive to your questions and needs.
Stayed 2 nights in Jul 2025

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was convenient (being close to Paddington station), reasonably priced (for London) and newly renovated. One shortcoming was that there was a strip of bright white LED lights above the bed in the room that couldn't be turned off at night. When I called the person at reception they said this was a security feature in all rooms and couldn't be turned off. They were so bright it made it almost impossible to sleep.
Stayed 1 night in Jul 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
The Grand Concerto Hotel (formerly Castleton Hotel per my credit card) has improved from what looked like a nightmare online. Great location near Paddington Station - perfect for travel and good value for the price. It looks really nice inside too - but the rooms are small so keep that in mind. The customer service, however, was seriously lacking. When I needed laundry info, staff said they don't offer it and claimed not to know any nearby places (Central Wash and Lilas are walking distance per Google). Worse was at 3 AM departure when my phone internet wasn't working (there was no trains running at this time, no taxis outside either) - not their fault, but I asked for a taxi number. They refused to help, saying "they don't do this." A staff member was watching videos on a laptop but wouldn't look up a taxi company. Most hotels would at least give you a phone number or call one for you. Had to walk to Paddington at 3 AM where security actually helped me. Nearly missed my flight. And again it is not their problem, but as a traveler this was something I never experienced at any accommodation. Staff handled basic requests like toilet paper fine but showed zero problem-solving skills for actual travel needs. The buffet was okay too, but there is also a good place called Mimo's across the street. Bottom line: Excellent location and price, but don't expect help beyond the absolute basics. Have backup plans ready and if you encounter a problem, try and solve it on your own.
Stayed 3 nights in Jul 2025

4/10 Poor

Lorena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keine Zimmer im Keller gebucht und trotzdem bekommen! Extrem laut, man hört alles!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, sehr freundliches Personal und sehr sauber. Zimmer zwar klein, aber völlig ausreichend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Eva

Stayed 1 night in Jul 2025

10/10 Excellent

Gurpreet

Stayed 2 nights in Jun 2025

10/10 Excellent

ERIC

Liked: Cleanliness, amenities, property conditions & facilities
Super hôtel, petit petit déjeuner super sympa et personnel hyper agréable !!!! Super propre
Stayed 3 nights in Jun 2025