- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Why was this information withheld?
At no point, at the time of booking, prior to arrival or at reception, on arrival, was I told the upper floors were being refurbished. We could not hear ourselves think in the room as drilling was directly above us. Only on complaint were we moved. I would not have booked the hotel at all had I known about the building work. The bed was so hard we did not sleep either. This was part of a birthday treat in London for someone who always treats me well. How embarrassing!!!