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"Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant."

"Good place to get away. Spa facilities good and clean room"

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"Lovely room, no noise from other guests. Breakfast was fantastic with everything all diets may need"

"There is a bar at the hotel that blasts music till really late at night. If u r looking for a quiet rest this is not the hotel for you. "

"The food and the staff where great "

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"