Free daily buffet breakfast

Reviews of Clarion Grandhotel Zlaty Lev

4 out of 5
Clarion Grandhotel Zlaty Lev
Gutenbergova 3, Liberec

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 202 reviews" "
Rating 8 - Good. 81 out of 202 reviews" "
Rating 6 - Okay. 22 out of 202 reviews" "
Rating 4 - Poor. 3 out of 202 reviews" "
Rating 2 - Terrible. 3 out of 202 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fazel

Liked: Cleanliness, staff & service, property conditions & facilities
the staff
Stayed 1 night in Feb 2024
Response from Veronika on 27 Feb 2024
Thank you for your kind words. We are delighted that you had a pleasant stay with us and we hope to see you again very soon. Sincerely,Veronika Kroftová, Front Office Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dominik Pulpan, Front Office Manager on 15 Sept 2023
Dobrý den, velmi nás mrzí, že pobyt v našem hotelu nesplnil Vaše očekávání. Budeme usilovně pracovat na odstranění našich nedostatků.

10/10 Excellent

Shigeo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dominik Pulpan, Front Office Manager on 9 Sept 2023
Dear Guest, Thank you for your feedback, which is greatly appreciated. We are very happy that you were satisfied with your stay, we do our best to make all our guests feel at home. We hope that we will be able to welcome you again at the Clarion Grandhotel Zlatý Lev during your next stay in Liberec.

10/10 Excellent

Dong hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dominik Pulpan, Front Office Manager on 17 Jul 2023
Hello, Thank you for your review. We are very glad that you liked your stay with us and we will continue to work on improving the quality of our services.

10/10 Excellent

Yoonyoung

Stayed 1 night in Jun 2023
Response from Dominik Pulpan, Front Office Manager on 5 Jul 2023
Thank you for the great review! We are pleased that you liked your stay with us and we will continue to work on improving the quality of our services.

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Dominik Pulpan, Front Office Manager. on 19 Jun 2023
Hello, Thank you for your review. We are very glad that you liked your stay with us and we will continue to work on improving the quality of our services.

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Please...Take the plastic from the windows that prevents any view to the outside!! It is very depressing. We will definitely choose another hotel that does not have such a restrictive and claustrophobic covering!
Stayed 1 night in Jun 2023
Response from Dominik Pulpan, Front Office Manager on 5 Jun 2023
Hello, We are very sorry that you did not like your stay with us. The anti-sun foil reduces the temperature inside the room in the summer and retains up to 30% of the heat in the winter. However, it was damaged due to weather conditions and we are currently working on its restoration. I believe you will be a little more satisfied on your next visit.Kind regards.

10/10 Excellent

Stephen, Germantown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Julie, Prague

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. I stayed in many hotels in Liberec but this one is the best. Spacious rooms, soundproof, clean. Staff friendly and tasty breakfast.
Stayed 1 night in Feb 2023
Response from Dominik Pulpan, Front Office Manager on 14 Mar 2023
Dear guest, we are very happy to read that your stay was a success! Thank you for your comment about our friendly staff. We'll let them know what a great job they're doing! We are glad that our location with exclusive parking is convenient for you! Satisfied guests like you are our reward for our work, which we try to do as well as possible and we will continue to work on improving the quality of our services.

10/10 Excellent

John, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Zlaty Lev four times since 1970. It's always been The grand hotel of Liberec, and the renovation by Clarion keeps it grand.
Stayed 1 night in Jun 2022
Response from Dominik Půlpán, Front Office Manager on 11 Jul 2022
Dear John, Thank you for a great review! We are very glad that you liked your stay with us and we will continue to work on improving our services.

8/10 Good

Parveen Kumar

Stayed 2 nights in May 2022
Response from Dominik Půlpán - Front Office Manager on 31 May 2022
Dear guest, Thank you for your review, we will work hard to eliminate our shortcomings.

10/10 Excellent

Sean

Stayed 1 night in Feb 2022
Response from Michal Sajda on 19 Feb 2022
Dear Sean, Thank You for Your feedback. 10/10 is pleasur for us to read. We hope you will be back soon. Regards, Michal Sajda Front Office Manager

10/10 Excellent

Ajam

Stayed 3 nights in Oct 2021

8/10 Good

Segev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Good location and friendly staff. The breakfast was excellent!!! They don't clean the room on the first day of stay. All the rest is very good
Stayed 4 nights in Sep 2021
Response from Michal Sajda on 28 Sept 2021
Thank You

4/10 Poor

Yitka

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are pretty small and service almost nonexistent.. according to my experience I wouldn’t go anymore..,
Stayed 4 nights in Aug 2021
Response from Michal Sajda on 31 Aug 2021
Dear Yitka, Thank You for Your review, and Your feedback. We will be more than glad, if you change your mind and prove yourself, than we can do it way better than this. Regards, Michal Sajda Front Office Manager

10/10 Excellent

Jana, Prague

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great breakfast, very friendly staff. Spacious room (Deluxe), charming hotel. Wellness was very relaxing (290czk/hour).
Stayed 1 night in Dec 2020
Response from Michal Sajda on 5 Dec 2020
Dear Jana, Once more let us thank you for your recent stay and your nice 5/5 review. Your satisfaction is more our satisfaction. We are looking forward to welcome you back in Clarion Grandhotel Zlatý Lev. Kind Regards, Michal Sajda Front Office Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Centrally locates beautiful old building with a real homely feel
Stayed 1 night in Sep 2020
Response from Michal on 3 Oct 2020
Dear Ian, Thank You for your recent stay as well as for your feedback. We our proud about Your "like home feeling". And it will be our pleasure to welcome you back in our hotel. Kind Regards, Michal Sajda Front Office Manager

8/10 Good

craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business trip
Great location, spacious room
Stayed 1 night in Nov 2019

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, room comfort
Liberec for Business
A very grand old hotel in need a bit more TLC around the edges. But overall I would recommend for great value for money service and location in Liberec.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bed too soft, breakfast standard, a little uninspired without any Positive surprises
Stayed 1 night in Nov 2019

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay while in Liberec.
A grand old style hotel with high ceilings and a certain charm. The room was clean and comfortable. The location is very central with some parking outside (extra charge). We decided to use the restaurant for dinner during our stay and it was reasonably priced and most enjoyable. Good staff too! Would stay there again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Michal Sajda on 3 Oct 2020
Dear Traveler, Thank you for your review! The entire Clarion Grand Hotel Zlaty Lev team works hard to keep the 5/5 standard. Kind regards, Michal Sajda Front Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel and in a good location to walk to shops and restaurants and ideal base for seeing the city.
Stayed 1 night in Jul 2019

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back
Lodged there twice in the last 9 months, will surely be back again. Lovely place, very nice staff, good location, easy parking, good breakfast
Stayed 2 nights in Apr 2019

6/10 Okay

Bahman

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy day
They have party, so Hotel was too noisy and not able to park.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Old World ambiance and the history associated with this hotel.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old world charm of this historic hotel. It's also close to the great Nordic skiing in Bedrichov- but by staying at the Clarion in Liberec, we can ski in the daytime and enjoy the excellent restaurants in downtown Liberec.
Stayed 4 nights in Dec 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay, only fault I could find is that they charged extra for use of the gym
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms, fixtures were solid. Breakfast included, was continental with a few hot options, good overall. Room wifi was a bit spotty but then improved. Very close to the town hall and about 200m from the main bus stop.
Stayed 1 night in Sep 2018

8/10 Good

Tomas

Liked: Cleanliness, staff & service, room comfort
Very nice Hotel that can be great
Hotel plant a bit dated but clean beautiful room, signs of construction in progress. Staff exceptionally nice and helpful. Air conditioning an issue need to work out kinks and should be controlled by guests not rationed by hotel. Also need to fine tune hallway light sensors for proper on/off activation. WiFi connection fair. TV should be larger or closer because of distance from bed. The refrigerator needs to do better job of cooling rather then just barely cold. The spa and it staff were exceptional as well. Hope to be back and find that it was brought up to true standard one expects from a Clarion property.
Stayed 3 nights in Aug 2018

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

stewart, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Room advertised as a king size bed , overall size maybe kings sized but 2 beds pushed together does not work for us,
Stayed 1 night in May 2018

6/10 Okay

David

Liked: Staff & service
I'd go back for the breakfast .
Fine for a short stay. Must say the breakfast was excellent and served in a really nice dining room. Location is good, check in / out was easy. Only issue was no AC in my room on the ground floor, I think it was an older part of the hotel. I would stay again, in a different room.

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mark

Liked: Property conditions & facilities
Having booked a room for bed and breakfast we were advised at reception that breakfast was not include with bookings from Hotel.com and we would have to pay additionally for breakfast and sort this with Hotel.com. After much discussion they eventually agreed that breakfast would be included. We were also advised that they had had this problem with several other guests who had booked through Hotel.com
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, good location, great breakfast, beautiful building, polite staff, comfortable stay
Stayed 1 night in Dec 2017

8/10 Good

Pete, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Liberec
Nice hotel in Liberec. Short tram ride from main railway station to the tram stop Saldovo Namesti. The hotel is visible from the tram stop, on a side street. Frequent service, 20kc for a single ticket. Good check in, very smart and big room, excellent breakfast with bacon and eggs included.
Stayed 1 night in Oct 2017

10/10 Excellent

Martin L Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Old Grand Hotel that has been renovated. Twelve foot ceilings, large bathrooms, very clean and spacious. The staff is very friendly and helpful. Great breakfast buffet with lots of choices, hot and cold. Unbelievable for the price of this hotel room. Great location, close to the central plaza and city center too.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Location was good. Near to 2 subway statios. Supermarket is 5 mins walk from hotel.Easy to take subway and bus to the airport. Room was clean, good bed, quiet.
Stayed 1 night in Jun 2017

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed my stay
The grandeur of the Clarion Grandhotel Zlaty Lev may be slightly faded, but it's a delightful place to stay. My room (419) was spacious with wonderful views, lots of storage space, and excellent wi-fi. It's conveniently located near the town center and was a pleasant walk from the technical university where I was attending a conference. I didn't visit the spa but a friend raved about it.
Stayed 4 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, excellent service. Kind to children. Defiantly place to come back.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Really nice, but... curtains in the room only covered about 80 per cent of the window... awake at 5am...

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Teresa, Ottawa, ON. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean, quiet room.
Centrally located and just a few metres from tram and bus stops. Enjoyed my short stay. Room was cozy, clean and very quiet. Restaurant on premises has good food and is reasonably priced. Definitely a thumbs up!

8/10 Good

CMann, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
I dont normally like old or traditional hotels but this one was a nice surprise. It is having much renovation. My room had already been updated. Only small critisisms like no air con, high sided bath to climb in and out of, 2 singles pushed together instead of a double but these are nothing too important. Not located in the nicest street but 2 minute walk to the centre of town. Good free wifi. Breakfast perfectly good and the staff were all polite. I stayed one night before in Prague then 3 nights here. All 3 nights were cheaper than 1 in Prague. Very good value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in liberec
Good hotel best in Liberec

10/10 Excellent

JB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad we found the Clarion Grand Hotel Zlaty Lev on hotels.com - a lovely historic but very comfortable hotel with extremely affordable prices. Hotel staff very professional and location ideal for exploring the centre of Liberec.