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"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors. "

"The hotel is within walking distance to several shops in the downtown Mildenhall area. "

"The hotel is good overall, the carpet seems a bit tired. Not so much options on the menu. Overall, we really enjoy ourselves as a family. "

"Disappointed there was no full service spa as in the hotels description. This is the reason why we booked this hotel. Hotel staff were nice. Gym was ok although the treadmill base I used had a layer of engrained sticky dust / gunk on it, as well as over the floor corners and window sills. Pool was ok."

"Youths in corridor shouting and swearing - not the best experience ☹️"

"Friendly helpful staff. Excellent breakfast. Cosy room was fine but window opened onto a corridor rather than outside, so unable to leave open for fresh air at night"

"All round good stay, clean tidy and friendly staff. Ample breakfast - all at a great price"

"Yes but the staff were not very customer friendly. The bed was very uncomfortable. When we checked out no questions asked how was your stay my husband asked where to leave the keys she said just there. Not acceptable we came all the way from London. It was suppose to be igh hotel. We would like a refund "