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"Great hotel! Perfect location if you are walking everywhere, very nice clean room and very quiet at night. Room is a little small but not a big issue. Only downside is there is no mini fridge in the room. Also, no phone to call front desk. But overall a must stay. "

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

" Staff members were friendly, and the room was clean. "

"The most friendly, top notch services I have received. Amazing location, amazing staff, food is tasty, and good. "

"Good "

"Clean, modern hotel in a good location. Good basic breakfast. Rooms small but practical for a short break. Great design and cool lounge area for guests. Would stay in a Citizen M again. "

"The hotel, location, the staff, and cleanliness was fantastic. My only complaint was noise. There is no air conditioning so the windows must be open. The hotel is next to the train station and a super busy intersection so it is really loud. Hard to peacefully rest. "

"Fast internet and great location close to train station and schops"

"No sauna/spa included which was a little sad but they did provide the option I think at a nearby location. We stayed in a newly renovated room as they are updating. It was very nice, clean, sleek. Bathroom doors are dying out in hotels (not a complete seal for privacy but was good enough and shower was amazing). We didn't partake in breakfast but they did have a more affordable croissant and coffee option if you wanted something light. Thought it was a great location in Lucerne for train station and exploring. "