6/10 Okay
Maysa
28 May 2024
Liked: Cleanliness
Disliked: Amenities
We arrived and were told the room we had booked had been given to someone else. We paid extra for a nicer room and to be told on the check in day after a whole day of travel it was not available was ridiculous. What’s worse is they were not upfront intially and we were stood waiting 20 minutes. They should have messaged us before hand to let us know. They stated that apparently Expedia does not pay them in advance so they gave the room away? They did put us in a different room which was semi decent and afterward staff were nice and gave us a nice fruit platter. I understand it may have been system issue but it was frustrating at time. Room was decent and breakfast was okay.
Maysa
Stayed 2 nights in Mar 2024