On the beach, white sand
Check availability

Reviews of Kacha Resort and Spa Koh Chang

4 out of 5
Kacha Resort and Spa Koh Chang
88/1 Moo 4, White Sand Beach, Ko Chang, Trat

Reviews

8.0

Very good

Rating 10 - Excellent. 106 out of 347 reviews" "
Rating 8 - Good. 165 out of 347 reviews" "
Rating 6 - Okay. 51 out of 347 reviews" "
Rating 4 - Poor. 17 out of 347 reviews" "
Rating 2 - Terrible. 8 out of 347 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort , happy 😊 with discount price , would not be so impressed if paying full amount , probably many better for that amount
Stayed 7 nights in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Not a good experience
Old tired Hotel which is in need of an overhaul. Rooms smell and are very damp. Had the poo tank outside our room so moved as the room smelt like a toilet. Had to run around the shower to get wet as the water presser is nothing, toilet didn’t like flushing so needed to press 3/4 times good for water saving. Second time at the hotel and it hasn’t improved so won’t be back. 6 years between stays.
Stayed 4 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Nov 2023
Response from Unalomrat on 14 Jan 2024
Dear Khun Steven;Warmest Greetings from Kacha Resort and Spa Koh Chang; We appreciate you taking the time to provide us with such detailed feedback about your stay. I am truly happy to hear that our services have met your expectations during your stay with Kacha Resort. Please keep in mind that your compliments have inspired all of us that we've run on the right track to reaching our guests' satisfaction and we will keep moving on. We're looking forward to welcoming you and your family back here again soon as your beautiful second home on the most beautiful island; Koh Chang. Kind Regards; Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort on the beach noting need to check this when booking as also have across the road (that is also ok) Stayed at chalet which is great. Large comfy room. Swimming pool close to the beach is great. Food is good, pad kapow pork, Tom yum etc
Stayed 3 nights in Nov 2023
Response from Unalomrat on 14 Jan 2024
Dear Khun David;Warmest Greetings from Kacha Resort and Spa Koh Chang; We appreciate you taking the time to provide us with such detailed feedback about your stay. I am truly happy to hear that our services have met your expectations during your stay with Kacha Resort. Please keep in mind that your compliments have inspired all of us that we've run on the right track to reaching our guests' satisfaction and we will keep moving on. We're looking forward to welcoming you and your family back here again soon as your beautiful second home on the most beautiful island; Koh Chang. Kind Regards; Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang

4/10 Poor

Jan

Travelled with group
Disliked: Room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary upgrade
We were upgraded to a ocean front villa for our anniversary which was greatly appreciated. The spa bathroom was awesome especially the tub area. We did have some issues with the shower faucet not getting hot water as well as the bathroom sink didn't have hot water. Breakfast was great and plentiful. Too bad that there was no beach as showed on there hotel photos.
Stayed 6 nights in Nov 2022
Response from Unalomrat on 13 Nov 2022
Dear Khun Tina;Warmest Greeting from Kacha Resort Koh Chang;Thank you very much for selecting us to stay during your beautiful vacation. I am truly happy to hear that your stay was fulfilled a memorable one. It's seemed like a good sign to tell us that we've run on a right track for reaching up our guests satisfaction, and we will definitely keep moving on. However, so sorry for the negative issues which lets you down, we will discuss and seeking for the best solutions. Highly appreciated your kind comment has noticed.We're keep looking forward to welcome you back here again in the next nearest future as your beautiful second home away from your home. Sincerely yours;Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang

10/10 Excellent

Kim

Stayed 2 nights in Apr 2022
Response from Unalomrat on 27 Jun 2022
Dear Khun Kim; Warmest Greeting from Kacha Resort Koh Chang; Thank you very much for selecting us to stay during your beautiful vacation. I am truly delightful to hear that your stay was fulfilled a memorable one. It's seemed a good sign to tell us that we've run on a right tract for reaching up our guests satisfaction as yours, and we will definitely keep moving on. Highly appreciated your kind comment has noticed. We're keep looking forward to welcome you back here again in the next nearest future. Sincerely yours; Unalomrat Phuengyaempaphakul General Manager Kacha Resort and Spa Koh Chang

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed with the family, really enjoyed it, good location, excellent pool and great friendly staff
Stayed 6 nights in Apr 2022

8/10 Good

Roger

Stayed 2 nights in Jan 2022
Response from Kacha Resort & Spa, Koh Chang on 8 Jan 2022
Thank you for your feedback. Looking forward to welcoming you again soon.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kacha Resort
We stayed for a week, really enjoyed it. Bed very comfortably very and room very clean. Well kept pool, sun loungers supplied also towels easy to fall asleep listening to the ocean. Staff very friendly.
Evening sky
Stayed 6 nights in Dec 2021
Response from Kacha Resort & Spa, Koh Chang on 29 Dec 2021
Dear Khun Neil, Warm Greeting from Kacha Resort & Spa, Koh Chang. Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Kacha Resort and Spa, Koh Chang on 12 Dec 2021
Thank you for your feedback. Looking forward to welcoming you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Saad, Doha, Qatar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful beach and beachfront restaurant and bar. Sooting and romantic atmosphere.
Stayed 7 nights in Jan 2020
Response from Kacha Resort & Spa, Koh Chang on 31 Jan 2020
Dear Saad, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

Colin, London

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very nice The hotel was in a good area
Stayed 1 night in Jan 2020
Response from Kacha Resort & Spa, Koh Chang on 31 Jan 2020
Dear Colin, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Staff was very friendly . Organisation was Near by Zero.
Stayed 5 nights in Dec 2019
Response from Kacha Resort & Spa, Koh Chang on 15 Jan 2020
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Kacha Resort & Spa, Koh Chang on 28 Oct 2019
Dear Robert, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of sunbeds and towels. Excellent breakfast selection.
Stayed 2 nights in Oct 2019
Response from Kacha Resort & Spa, Koh Chang on 14 Oct 2019
Dear Valued guest, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We had to ask to move rooms as the first one felt like it was falling apart, broken furniture, towel rail falling off the wall, shelf fell off (riddled with whiteant). Rooms were old and dated, in desperate need of repair. The restaurant was shut undergoing renovations, which we were not made aware of when booking
Stayed 7 nights in Jul 2019
Response from Kacha Resort & Spa, Koh Chang on 18 Aug 2019
Dear Valued guest, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kacha Resort & spa Koh Chang
The stay at Kacha Resort was great. Staff are very professional and focused on their customers. With the use of two pools with swim up bars, ocean front lounge chairs and umbrellas, and buffet breakfast it was perfect. Mini marts, shopping, and restaurants all in walking distance. Don't forget the restaurants at the hotel, food and service was great. The family enjoyed the Seaview all three nights!
Stayed 3 nights in Jul 2019
Response from Kacha Resort & Spa, Koh Chang. on 19 Jul 2019
Dear Kevin, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy talking too the freindly staff and looking around the nice grounds its a butiful hotel like to go back ine day soon thank you
Stayed 3 nights in Jun 2019
Response from Kacha Resort & Spa, Koh Chang. on 3 Jul 2019
Dear Valued guest, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and butiful building pools also been nexted the beach was great
Stayed 2 nights in Jun 2019
Response from Kacha Resort and Spa, Koh Chang, on 3 Jul 2019
Dear Valued guest, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kacha Resort & Spa, Koh Chang. on 19 Jun 2019
Dear Value guest, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel on beautiful beach. Nice rooms good breakfast and nice pools. Mr Au and other staff helpful and friendly. Wifi could be better. .
Stayed 8 nights in May 2019
Response from Kacha Resort & Spa, Koh Chang. on 4 Jun 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first experience with my family everything was wonderful nice room great location we be back
Stayed 2 nights in May 2019
Response from Kacha Resort & Spa, Koh Chang. on 21 May 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Kacha Resort and Spa, Koh Chang, on 29 Apr 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Great service. Loved the pool area and beach access.
Stayed 3 nights in Apr 2019
Response from Kacha Resort & Spa, Koh Chang. on 19 Apr 2019
Dear Randall, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Ieuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced, central hotel.
We stayed here for three nights after a hike in the Himalayas. The hotel was wonderful and a bit more luxurious than anticipated. The price was terrific too.
Stayed 3 nights in Apr 2019
Response from Kacha Resort and Spa, Koh Chang, on 12 Apr 2019
Dear leuan, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Kacha Resort & Spa, Koh Chang. on 10 Apr 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I’ve stayed there two different times now and would definItaly stay again. The resort is divided into two sections; the seaside and the hillside. We stayed on the hillside section where our room overlooked one of two pools. The local area is touristy yet quiet. There are bars nearby but they’re far enough away that they’re no disturbance. Such a great vibe on the street once all the food vendors come out in the early evening. Love the included breakfast too.
Stayed 4 nights in Apr 2019
Response from Kacha Resort & Spa, Koh Chang. on 10 Apr 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Kacha Resort & Spa, Koh Chang. on 2 Apr 2019
Dear Sir, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Kacha Resort & Spa, Koh Chang. on 8 Mar 2019
Dear Felix, Warm Greeting from Kacha Resort & Spa, Koh Chang! Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

6/10 Okay

Bruce

Liked: Cleanliness
Overall nice resort.
Some of the staff was very friendly, but overall not as nice as most resorts I have stayed in Thailand. Rooms were cleaned well--would be better if they didn't leave the doors open while cleaning because did allow some mosquitoes entry. Towels need to be replaced, a little worn. Need to improve amenities, no soap provided and refillable pump bottles in my shower did not work. Nice pool area and great location to most of the white sand beach area. Certainly served it's purpose but seemed a little expensive compared to other similar/even nicer looking resorts. Great sunsets here.
Stayed 4 nights in Feb 2019
Response from Kacha Resort & Spa, Koh Chang. on 5 Mar 2019
Dear Bruce, Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

grahame

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from Kacha Resort & Spa, Koh Chang. on 27 Feb 2019
Dear Grahame, Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Fantastic stay in a great hotel right on the beach in Koh Chang
Stayed 7 nights in Dec 2018
Response from Kacha Resort & Spa, Koh Chang. on 8 Jan 2019
Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2018
Response from Kacha Resort & Spa, Koh Chang. on 7 Jan 2019
Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

8/10 Good

saurav

Liked: Property conditions & facilities, room comfort
Honest review
The resort is in good location and presentable. Needs pest control. Has huge variety of breakfast... But as we are vegetarian did not enjoy much.... Though had selected the hotel seeing that it does cater to vegetarian. Coffee was awesome. As I was not well asked for banana for my breakfast.... They could not arrange as it was not in their menu. So my point is staff is not helpful.I also find them rude.... Because the first evening when we were trying to get familiar to the place..... We tried to ask in reception the way to a restaurant and the staff very rudely answered us to wait. You might be having lot of check in but you cannot be rude as you are in service sector.
Stayed 3 nights in Dec 2018
Response from Kacha Resort & Spa, Koh Chang. on 28 Dec 2018
Dear Khun Saurav, Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. Best regards, Kacha Resort & Spa, Koh Chang

2/10 Terrible

yoram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not good
Very poor service and we received food poisoning from the hotel restaurant and the toilets in a clogged room
Stayed 3 nights in Nov 2018
Response from Kacha Resort & Spa, Koh Chang. on 3 Dec 2018
Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. Best regards, Kacha Resort & Spa, Koh Chang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Kacha Resort & Spa, Koh Chang. on 26 Nov 2018
Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Arrived during low season, alot of work on going getting it ready for up coming season, hotel liking good and recommend to others
Stayed 2 nights in Sep 2018
Response from Kacha Resort & Spa, Koh Chang. on 1 Oct 2018
Thank you very much for your kind compliment. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang. Best regards, Kacha Resort & Spa, Koh Chang

6/10 Okay

Fredrik

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2018
Response from Kacha Resort & Spa, Koh Chang. on 31 Jul 2018
Thank you for taking the time to write a review our resort, we are very happy for service you and apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken.

10/10 Excellent

Barb, Rotorua NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel by beach
Good breakfast selection of food catering for all tastes. Lovely pool by beach - not too crowded (July is off season though). Good Aromatherapy message at Majesty Spa. Staff very friendly and work hard to be so helpful. Great location near shops, bank, great eating places. Will stay again.
Stayed 6 nights in Jul 2018
Response from Supreeya P. on 29 Jul 2018
Thank you very much for your kind compliment. We will pass your appreciation message to our team. It will be a motivational encouragement quote for us to keep hard working and providing the best services for you and all our beloved guests.

6/10 Okay

Verified traveller

The bed smelled like vomit. I never want to have to sleep on the smell of someone else’s vomit again. Yuk! We arrived when it was raining and the walkways were incorrectly marked so ran through twice as much rain as we needed to back and forth trying to figure out where to go. When tile is wet any hair shows up. Hair everywhere! Sweep the halls and walkways guys. We booked an ocean view room and got a back of a building room. Reception tried to argue that with me for a while before going to check and came back and admitted their mistake. Next day we ended up SOOOO sick. About an hour or two after breakfast it just suddenly came on and we could barely get back to the resort on our scooters. One of us ended up having to go to the clinic to get an IV because he threw up so much and so fast. Mentioned it to reception but they suddenly could not understand any English. But offered a free ride to clinic. Too late we had already spent hours there. Groundsmen did a great job. Pool was nice. Resort is divided by the main road so if you want to be on the beach side specifically then make sure you book the right room.
Stayed 1 night in May 2018
Response from Supreeya on 6 Jun 2018
We apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All 4 of us got food poisoning the day we left.
Driving home I was hit with chills, vomiting and diahreah. Had to stop in Klaeng for the night. 2am my 6 year old son came down with the same symptoms. By 8am we were all sick. Must have been the food or a food preparers dirty hands we did not eat anywhere else.
Stayed 3 nights in May 2018
Response from Kacha Resort and Spa, Koh Chang, on 9 May 2018
Firstly, on behalf of Kacha Resort and Spa, Koh Chang, we are wholeheartedly sorry. Now, Trat Province Public Health Officers come to our resort and had inspection at our Kacha Restaurant Kitchen (breakfast cooking area), Le Zanne Restaurant and the area nearby. We did to improve how to keep kitchen facilities clean and protect food contamination.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No staff and poor condition toilet can’t opening fixed longtime good things is location beach and shopping
Stayed 2 nights in Apr 2018
Response from Supreeya on 17 Apr 2018
Thank you for taking the time to write a review about your recent experience at Kacha Resort & Spa, Koh Chang and thank you for choosing the Kacha Resort & Spa, Koh Chang, and for taking the time We apologize for the inconvenience of our service had defective during your stay. Please be assured that your valuable comments are positively taken onboard and have been addressed to the concerned managers for the necessary and corrective action to be taken. We look forward to welcoming you on our next visit to Kacha Resort & Spa, Koh Chang.

8/10 Good

michael, maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I only spent one night but the hotel is located in a excellent spot lots of things to do and easy to get around enjoyed it totally
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place

8/10 Good

Gavin

Liked: Cleanliness, staff & service, room comfort
Go for the beachside rooms...Amazing Breakfast
Stayed here twice now, once in one of the hillside rooms, and once in one the beachside rooms. Very glad I stayed in the beachside rooms this time, as the hillside swimming pool decking is very dangerous, rusty nails sticking out and broken bits of wood, some parts are cordoned off, some parts the wooden planks have snapped in half. The beachside is newly built, wifi is patchy, reception said not guaranteed in the rooms. Breakfast is wonderful, must of gained a few pounds, asian style choice rice soup, curries,etc, western style, fried eggs,omelettes,pancakes, no real decent sausages in Thailand they make do with hotdog style ones. Overall I will stay again, lovely location, food stalls just outside the hotel after 5pm, but they really need to replace all the sunbeds and wooden decking asap, preferably using something other than wood.

8/10 Good

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location to beach, shops
Comfortable stay without any problems. Breakfast buffet was great.

8/10 Good

jei, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close o beach
A pleasant stay, hotel staff pleasant, weather was rainy season but we were still able to swim everyday. Restruants to choose from close by.

8/10 Good

Kim, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beachfront Location
I have stayed at the Kacha Resort many times over the past 15 years. This is the first visit since they completed their expansion and remodeling project. The hotel is divided into two sections on either side of the main road in White Sands beach (beachfront and mountainside). There are 2 very large swimming pools. The beach side has a beachfront infinity pool over looking the ocean. Both are great for relaxing, lots of lounge chairs, umbrellas, swim-up bar and comprehensive food service. Nice tropical gardens. We stayed in a deluxe ocean view room. The room was a little dated, but the bathroom has been updated with separate walk-in shower and bath-tub. The room, bathroom and balcony are all large. The bed was comfortable, the room was clean and quiet. There were a few minor maintenance issues which should have been identified by their housekeeping staff prior to our arrival, but upon notice they were promptly fixed. The buffet breakfast was just fair, sufficient to start the day, but not worth it if it is not included in your room price. WiFi only works around the pool, lobby and restaurants. Good resort location for families - lots of kids running around. In the past it has been mostly visited by individuals, but this last trip since their expansion, there were a few large Chinese tour groups which notably changed the tranquil atmosphere. We usually visit during low season, so we find it a good value.