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Reviews of Comfort Suites Kelowna

3 out of 5
Comfort Suites Kelowna
2656 Highway 97 N, Kelowna, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious
Stayed 1 night in May 2024

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place was just at the tail end of Reno’s but wonderful stay
Stayed 3 nights in May 2024
Response from Tushar on 21 May 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

2/10 Terrible

Peter D

We had an car accident and we cannot make. However the hotel charge us the full amount. To sad!!
Stayed 1 night in May 2024
Response from Tushar on 21 May 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us

8/10 Good

Val

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doo was nice a large and a comfortable bed. Breakfast was nothing to write home about.
Stayed 1 night in May 2024
Response from Tushar on 21 May 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

2/10 Terrible

Zeetta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tushar on 21 May 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though theyre renovating, the staff was wonderful and the room is very clean and comfortable.
Stayed 1 night in May 2024
Response from Tushar on 21 May 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the above
Stayed 2 nights in May 2024
Response from Janice - Guest Services on 6 May 2024
Hi Wendy! Thank you for taking the time to fill out the online survey! We are pleased to see that you are enjoying your stay with us and thank you for choosing Comfort Suites Kelowna!

8/10 Good

Danny

Liked: Cleanliness, staff & service
Good location. Unfortunately, currently under some renovation; but still manageable.
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for taking the time to complete the online survey! We are pleased to see that you enjoyed your stay and were understanding of our main public area reno's. We look forward to welcoming you back again soon! Perhaps when all the renovations are complete?!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest services on 29 Apr 2024
Thank you for taking the time to fill out the online survey! It looks like you enjoyed your stay and we look forward to welcoming you again soon!

10/10 Excellent

Brenda

Travelled with family and small children
Clean and great staff
Stayed 2 nights in Apr 2024
Response from Tushar on 28 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back again soon!!

8/10 Good

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with our stay at this property. There was some upgrading going on, so things were under construction. The staff was really friendly and professional. Parking was a bit tight and access to the property a little confusing, but overall we were happy with our experience. We would book this property again.
Stayed 3 nights in Apr 2024
Response from Tushar on 28 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Jingkai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean!
Stayed 1 night in Apr 2024
Response from Janice - Guest Services on 25 Apr 2024
Thank you for taking the time to complete the online survey! We appreciate your feed back and are pleased to hear that you enjoyed your stay with us! Have a wonderful day! We look forward to seeing you again soon!

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations in main lobby April 2024
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you so much taking the time to share your comments with Expedia.We are so thrilled that you enjoyed a great stay in the beautiful new guest rooms. Yes, we are looking forward to a completely renovated lobby and breakfast bar. Hope to welcome you back.Kind regardsCarla CarlsonGM

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent especially still when going thru renovations
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
So wonderful to receive your comments. We truly do appreciate your kindness and understanding of the renovations. The rooms are amazing and we all look forward to a new lobby and breakfast bar. Thanks truly and may I wish you all the bestKind regardsCarla CarlsonGM

10/10 Excellent

Lisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Awesome
Stayed 1 night in Apr 2024
Response from Tushar on 28 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Rossana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was absolutely fantastic. The staff members were incredibly friendly and accommodating, making us feel right at home from the moment we arrived. The rooms were not only comfortable but also exquisitely designed, providing a perfect retreat after a day of exploring.
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
WOW!! Your comments are truly appreciated. We are thrilled that you enjoyed your newly renovated rooms.- they are stunning. We hope to welcome you back when the lobby and breakfast bar are completed as well- For now- thanks SO VERY MUCH.Kind regardsCarla CarlsonGM

10/10 Excellent

YanMin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Apr 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Yacov

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

6/10 Okay

Ben

Stayed 5 nights in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

4/10 Poor

Alan

Business traveller
Room was dirty. Floors dirty, hair in bathroom on countertop and sink was full of stains.
Stayed 1 night in Apr 2024
Response from Janice - Guest Services on 3 Apr 2024
Thank you for taking the time to leave us your feedback. We are sorry to hear that we failed to exceed your expectations and will be using your feed back to help improve our daily housekeeping checks. Our hotel cleanliness is more often applauded, so we are sincerely sorry that this impacted your stay with us.

10/10 Excellent

Jaiden

Stayed 3 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you so much for taking the time to share your comments on Google.We are so pleased that your enjoyed your entire stay with us.- All the best alwaysKind regardsCarla CarlsonGM

4/10 Poor

Nylan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was under renovation, the halls were very dirty, we were there for 3 nights, our beds were never maid, the floors were not vaccumed, one day our room didnt get maid service at all so we had to call the front desk asking for towels and toiletries. The staff was confrontational when we gave a poor review and still did not rectify all our room issues. We will not stay here again.
Stayed 3 nights in Mar 2024
Response from Tushar on 31 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

stuart

Stayed 6 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you so much for taking the time to share your comments with ExpediaWe truly appreciate the 4 !All the bestKind regardsCarla CarlsonGM

8/10 Good

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Loved the pool. Hotel was under construction so parking was limited. Rooms are modern but wasn't very clean when we arrived.
Stayed 2 nights in Mar 2024
Response from Tushar on 31 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Suzanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and newly renovated. There was dust on many surfaces in the room. Starting from arrival there is limited parking space because of all the storage containers taking up all the spaces. (There are at least 10) entering the hotel the first thing you see are floor to ceiling tarps for a huge construction process in the entrance. We brought our grandchildren there for 1 night of swimming and fun and every time we went to use the pool there were no pool towels in the pool area. Twice i asked the front desk to bring towels and they only brought out about 4-6 towels while the pool was full of families as it is spring break.. The included breakfast was OK and typical of this franchise. The kids enjoyed the waffles.
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Casey

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stuff.
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Good

Renu

Liked: Cleanliness, staff & service
Everything good
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cool pool good breakfast …. No green space or outdoor patio
Stayed 2 nights in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was good for a one night stay before we flew out of YLW. The room was spacious and the bed was very comfortable. The rest of our stay was very average. TV options were VERY limited with no Netflix, no good channels and no ability to mirror or Chromecast (even though the channel guide and remote made it seem like these were available. The free breakfast was better than some, though I would hesitate to call it good. I really don’t understand why places like this can’t spend a few cents more to provide decent coffee. The coffee served in-room and with the breakfast was not worth drinking.
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed Comfort Suites. The Staff were very friendly and helpful. They genuinely asked how our rooms were. They had no problem upgrading our room to a larger suite. Although, #425 was very noisy because of the roof ventalation fan, overall well lit clean suite for a good price. My kids were excited about the waterslide. They said it was the best yet! Contennental Breakfast was good, they ran out of orange juice, and 10 minutes later it was filled 👌. I would stay there again.
Stayed 1 night in Mar 2024
Response from Janice - Guest Services on 21 Mar 2024
Hi Jessika! Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterslide for kids. Good breakfast room. Comfortable beds
Stayed 2 nights in Mar 2024
Response from Janice - Guest Services on 21 Mar 2024
Hello Katherine! Thank you for taking the time to leave your thoughts about your stay with us! We are happy to see you enjoyed your stay! Looking forward to your next visit!

10/10 Excellent

Rob, Summerland

Travelled with family
Bit of construction going on, but overall a good experience.
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Good

Mary L, Oliver

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nice pool and hot tub. Comfortable bed and quiet at night. Could use some tlc. Hallways dirty
Stayed 3 nights in Mar 2024
Response from Janice - Guest Services on 21 Mar 2024
Hello Mary, Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!...maybe after our refresh is complete? :)

6/10 Okay

Melanie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the wayerslide!
Stayed 1 night in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

6/10 Okay

Robert, Castlegar

Stayed 2 nights in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excellent

Brenda

Travelled with family and small children
Kids loved the waterslide… great staff!!
Stayed 2 nights in Mar 2024
Response from Tushar on 31 Mar 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Good

Chizu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, amenities
In the middle of renovations so at times a bit noisy, hallways a bit dirty. Found screws on the floor of the public bathroom. The staff was mostly good but one was quite rude when told that the coffee in the lobby needed to be replenished.
Stayed 3 nights in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Ryan, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On negative was that the walls/floors are thin. Tough sleep as it was a family of elephants above us.
Stayed 1 night in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice room, comfortable bed, but it was a bit noisy and from kids running and shouting in hallways and in the room next to us. However, the staff did say they could move us. Staff were helpful and friendly, and overall we enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expedias website falsely advertises the jetted tub in the king room which we have booked previously. We found out upon check in that the jetted tubs are no longer in the room. We paid the extra $60 a night JUST for the tub because we were taking two days off to relax and unwind. Also we were disappointed that renovations were being done in the room above us. The staff are the saving grace of this hotel as everyone we spoke to was absolutely understanding, kind and professional. Expedia should compensate us for falsely advertising a room that did not exist any longer.
Stayed 2 nights in Mar 2024
Response from Janice - Guest Services on 13 Mar 2024
Dear Katherine, Thank you for taking the time to leave us your feedback. We are sincerely sorry to hear that we failed to meet or exceed your expectations during your stay with us. We are investigating the 3rd party website room description discrepancies with our managers. We are pleased to hear that our staff was able to assist in any way they could, as it is an unfortunate oversight on their web page and we sincerely understand your disappointment and frustration. Kindest Regards,

8/10 Good

Carol

Liked: Cleanliness, staff & service
Hotel is undergoing some renovations so no lobby area to speak of, there were shipping containers in most of the parking lot Staff were helpful and the room itself was very clean and comfortable
Stayed 1 night in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Rena

Business traveller
Disliked: Amenities
This was a terrible experience. This is the second time I was here. There was drywall dust in my room, like last time. A completely renovated room and the fan in the bathroom didn’t work. There were dirty towels left under the sink. And they said construction wouldn’t start till 9. It began at 8 am on my floor. When I spoke to the front desk he said he made a mistake the night before with the time. I said the is is the second time I’ve stayed for medical appts and the heater was so loud I had to shut it off. Others in the breakfast room were just as upset and said they had no sleep either. When I asked what they could do to fix this they said nothing.
Stayed 1 night in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Jami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear people in the hallways. Sound proof doors would be nice. But the hotel itself was very enjoyable. Love the slide!!
Stayed 1 night in Mar 2024
Response from Tushar on 15 Mar 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Catherine

Stayed 1 night in Mar 2024
Response from Tushar on 14 Apr 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!