Outdoor pool, pool loungers

Reviews of Discovery Parks - Pilbara, Karratha

3.5 out of 5
Discovery Parks - Pilbara, Karratha
70 Rosemary Road, Baynton, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 286 reviews" "
Rating 8 - Good. 116 out of 286 reviews" "
Rating 6 - Okay. 42 out of 286 reviews" "
Rating 4 - Poor. 19 out of 286 reviews" "
Rating 2 - Terrible. 14 out of 286 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Muriel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access
Stayed 1 night in May 2024

2/10 Terrible

Sarah

Disliked: Cleanliness

10/10 Excellent

Monique

Stayed 2 nights in Feb 2024

10/10 Excellent

Garry and Ethel

Stayed 1 night in Feb 2024

10/10 Excellent

Ramakrishna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy this park the staff are very friendly & helpful every visit! The park Is clean just needs an update however we normally stay in our van and all the facilities are Amazing! This is why we continue to return Thank You
Stayed 3 nights in Nov 2023

10/10 Excellent

Sharna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great units. Nice and clean
Stayed 3 nights in Nov 2023

2/10 Terrible

Priscilla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and old and needs maintenance
Stayed 3 nights in Nov 2023

6/10 Okay

aaron

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
No aircon in one bedroom even though it states air conditioning, they did provide a fan after asking. Unit was dirty, floors filthy and falling apart, dirt and marks over walls, couch dirty, mould in shower, some TLC is definitely needed. Beds made nice and fridge clean at least. Pool was also nice.

10/10 Excellent

Glen

Travelled with family and small children
It’s great that you are doing up the insides of the cabins and the outside, starting to look great. Kids playground looks terrible. Needs something near the pool for the kids. You have nice green grass there.
Stayed 1 night in Oct 2023

2/10 Terrible

Ebb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We got very little sleep, the aircon was loud and rattling. My partner cut his foot on a rusty nail due to the poor condition of the decking. Showers were mouldy, the couch was in very bad condition. The whole park is run down and definitely not worth $267 a night - there was nothing “superior” about our room at all. Very disappointing.
Stayed 1 night in Oct 2023

2/10 Terrible

katie

Travelled with family, Business traveller
Air con vents filthy had to clean. Decking very weak and flimsy. No shade. Bird poo over all the outdoor furniture. Couch so old it had a dent so big it could not be sat on. Blinds didn’t work in kids bedroom. Springs sticking through the mattress. No water pressure. Fridge not cleaned out.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jackie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Discovery Parks Karratha was a handy stopover to break up the drive from Broome to Exmouth. Handy location close to all amenities and shops.
Stayed 2 nights in Sep 2023

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service
Awful bed could feel springs when you moved Otherwise had all you needed
Stayed 2 nights in Sep 2023

10/10 Excellent

Nathaniel T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cabin fully loaded for families
Our family absolutely loved our stay. Everything we needed for a family holiday. Fully equipped and clean, the cabin was bare with no art or colour, but it had all the amenities a family needs, with easy access to the pool and other facilities.
Stayed 2 nights in Aug 2023

4/10 Poor

michael

Stayed 4 nights in Aug 2023

10/10 Excellent

chantal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023

6/10 Okay

Simon, Morayfield

Business traveller
Liked: Cleanliness, staff & service
One nighter, did the job no frills as clean as it could be.
Stayed 1 night in Jun 2023

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsupervised children riding their bikes in the park posing a risk to themselves and other guest in the Park
Stayed 3 nights in May 2023

4/10 Poor

Russ

Travelled with partner
Disliked: Cleanliness
Bed !!! OMG. Please replace Sofa please clean or best replace
Stayed 1 night in May 2023
Response from Discovery Parks Karratha on 17 May 2023
G’day Russ, thanks for joining us at Discovery Parks - Pilbara, Karratha and leaving your comments. We’re so sorry you found the bed to be uncomfortable. It can be tricky to get it right for all guests! We are pleased you liked your stay regardless and hope to have you over again, hopefully in a different cabin next time. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

8/10 Good

Paul, Kent Town

Travelled with partner
Liked: Staff & service
The property and our stay were what we expected.
Stayed 1 night in Apr 2023
Response from Discovery Parks Karratha on 17 May 2023
G’day Paul, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Pilbara, Karratha. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Pilbara, Karratha team.

2/10 Terrible

Man Yee

Stayed 2 nights in Apr 2023

6/10 Okay

Louise

Travelled with family
Disliked: Cleanliness
Served a purpose. Unit is looking tired and needs a good clean. No mattress protector on bed and sheets had dirt in them so questionable as whether new
Stayed 2 nights in Mar 2023

6/10 Okay

Vicki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The admin girl who checked us in was nice enough but I observed the other girl and noted she was amazing and provided a lot of information to the checking in guest that we did not get.
Stayed 2 nights in Mar 2023

10/10 Excellent

Louise

Stayed 1 night in Mar 2023

8/10 Good

Nikita

Liked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to Discovery standards
I work remote, stay in mine camps or modest accom regularly. Always been satisfied with Discovery accom, until now. It was a terrible stay. 2br cabin had a bad smell, no water in shower for 1 night, only hot water tap operable for other 2 nights, Gas oven/cooker but no way of lighting (broken), noisy box aircons, lounge was well past use date etc etc. This place needs a lot of work to justify $200/night.
Stayed 3 nights in Dec 2022
Response from Discovery Parks Pilbara Karratha on 18 Dec 2022
G’day Matthew, thanks for taking the time to provide your comments. We’re sorry there were troubles with your cabin during your time in our park. We are aware this area needs some TLC and are working hard to fix it. Please know we’ll pass your feedback on to our maintenance and management team as needed. We appreciate you joining us at Discovery Parks - Pilbara, Karratha and hope to see you again. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2022
Response from Discovery Parks Pilbara Karratha on 18 Dec 2022
G'day Sunil, thanks for staying with us at Discovery Parks - Pilbara, Karratha and leaving us your fantastic 10 out of 10 rating! We do our best to provide an excellent time for our guests and are so happy you think we nailed it this time around. We hope to welcome you back again soon! Kind Regards, the Discovery Parks - Pilbara, Karratha team.

8/10 Good

Emma

Travelled with family
It was perfect for our small family, however cabin a bit run down. Bed uncomfortable and missing alot of kitchen items, however we made do as were out all day. thank you.
Response from Discovery Parks Pilbara Karratha on 7 Dec 2022
G’day Emma, thanks for taking the time to provide your comments. We’re sorry there were troubles with your cabin during your time in our park. We are aware this area needs some TLC and are working hard to fix it. Please know we’ll pass your feedback on to our maintenance and management team as needed. We appreciate you joining us at Discovery Parks - Pilbara, Karratha and hope to see you again. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

4/10 Poor

Olav

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was poor, bathroom was in poor condition Sofa was not clean floor was dirty
Stayed 1 night in Nov 2022
Response from Discovery Parks Pilbara Karratha on 7 Dec 2022
G’day Emma, thanks for staying with us at Discovery Parks - Pilbara, Karratha, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

4/10 Poor

Matt

Travelled with family and small children
Disliked: Cleanliness, staff & service
Smelly and old.
Response from Discovery Parks Pilbara Karratha on 7 Dec 2022
G’day Emma, thanks for staying with us at Discovery Parks - Pilbara, Karratha, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good value for its location and price point
Stayed 1 night in Oct 2022
Response from Manager on 28 Oct 2022
G’day Anthony, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Pilbara, Karratha. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Pilbara, Karratha team.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Adequate
On this trip around Australia we stayed in several Discovery and G'Day Parks. This one was a bit of a disappointment, since the bed was extremely uncomfortable and the light in the kitchen did not work. The cabin needs an update.
Stayed 2 nights in Oct 2022
Response from Manager on 14 Oct 2022
G’day Hotels.com User, thanks for staying with us at Discovery Parks - Pilbara, Karratha, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Kind Regards, the Discovery Parks - Pilbara, Karratha team.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Karratha to see our two oldest children, this holiday park is so welcoming and friendly, it’s so sad we have to leave, we made so many memories here.
Stayed 3 nights in Aug 2022

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service and friendly staff
Stayed 2 nights in May 2022

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice property
Stayed 2 nights in May 2022

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property
Stayed 2 nights in May 2022

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property friendly staff
Stayed 2 nights in May 2022
Response from Discovery Parks Karratha on 18 May 2022
G'day Tanya, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Kind Regards, the Discovery Parks team.

8/10 Good

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Apr 2022
Response from Discovery Parks Karratha on 18 May 2022
G’day Tanya, thanks for staying with us at Discovery Parks - Pilbara, Karratha and taking 5 to leave your feedback. We're so glad you loved your stay with us! We can't wait to welcome you back again soon. Kind Regards, the Discovery Parks team.

6/10 Okay

Shane

Disliked: Amenities, property conditions & facilities
The air conditioner needs to be fixed given it sounded like a truck in my room. Put some money into your property’s maintenance!
Stayed 1 night in Mar 2022
Response from Gareth Hughes, General Manager on 13 Mar 2022
G’day Shane, thanks for staying with us at Discovery Parks - Pilbara, Karratha, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Please be aware we have an afterhours number should you need it in the future. Like all businesses in the Pilbara we are critically understaffed and appreciate your patience at this time. Kind Regards, the Discovery Parks team.

4/10 Poor

David

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There has been a lack of maintenance in the rooms and they are now in need of a major upgrade
Stayed 2 nights in Feb 2022
Response from Gareth Hughes, General Manager on 10 Mar 2022
G'day David and thank you for taking the time to leave a review. It is true that maintenance is lacking. The biggest problem Pilbara businesses have suffered for since the start of COVID is a critical shortage of staff. This park alone is short 1 receptionist, 2 housekeepers, an assistant manager and 3 grounds and maintenance staff. We do our best with limited resources. When we engage local contractors they too are short staffed and wait times are in the months, not days, not weeks but months. Now that the borders are reopening we are hopeful to see a return of workers. The cost of living is extremely high in Karratha, double that of some capital cities. We appreciate your understanding during this unprecedented time.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2022
Response from Gareth Hughes, General Manager on 25 Feb 2022
Thank you Janet for sharing your experience with us.

6/10 Okay

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pool was great however closed very early The fridge was broken in our room and the staff were average
Stayed 2 nights in Dec 2021
Response from Kind Regards, the Discovery Parks team. on 17 Dec 2021
G’day Hannah, thanks for staying with us at Discovery Parks - Pilbara, Karratha, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We investigated the fridge and found nothing wrong with it and haven't received a complaint about it since. We have an after hours number which is contactable 24 hours for your convenience. Company policy dictates that the pool close at the same time as reception however the management staff you believe are so difficult to deal with give up 90 minutes of their personal time every night to keep it open until the sunsets which is the time dictated to us by the relevant authorities.

10/10 Excellent

HAyley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Sep 2021
Response from the Discovery Parks team. on 17 Sept 2021
G’day HAyley, thanks for staying with us at Discovery Parks - Pilbara, Karratha and taking 5 to provide your kind words. We’re ecstatic your stay with us was 5-Stars! We hope to see you stay again. Kind Regards,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Craig

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Favourite place to stay nice and quiet caravan park two-bedroom cabins just the best choice!
Stayed 5 nights in Jul 2021
Response from Discovery Parks team on 26 Jul 2021
G’day expedia user, and welcome back to Pilbara! We’re beyond happy you loved your stay so much last time that you have returned. It means a lot to us and it’s even better to know we got it right again! Thanks for taking the time to provide your feedback, we look forward to seeing you next time and hope you get a chance to check out more of our parks across Aus. Kind Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jul 2021
Response from Discovery Parks team on 26 Jul 2021
Thankyou kindly for your rating.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We were happy with our deluxe cabin. It had what we needed and was clean and tidy.
Stayed 2 nights in Jul 2021
Response from the Discovery Parks team. on 9 Jul 2021
G'day expedia user, thanks for staying with us at Pilbara and taking the time to leave your kind words. We're thrilled to read you loved your time with us and especially enjoyed our awesome cabin. It's great to have everything you need in one spot when holidaying. We hope to welcome you back to our park soon. Kind Regards,