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"Professional staff, clean, warm, excellent breakfast, coffee break area. All good."

"Very nice modern Onsen hotel, our Japanese style room is spacious with a separate sitting room and the view is great. The buffet dinner and breakfast were great and the onset facility is wonderful. The hotel provides shuttle bus services to the local attractions and JR station. Highly recommended."

"The location was near the train station and nice. A little far from the castle."

"Breakfast was delicious and lots of kind foods ! "

"Convenient location, easy parking, decent breakfast. Only complaint is the bed. It was like sleeping on a sheet of plywood. Way to hard with no padding. Pillow was also firm and seemed to be filled with a rice-like substance. Not comfortable. "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"The staff was very accomodating, nice room, kaiseki delicious."

"Breakfast and dinners were excellent. All the staff were so friendly and helpful!"