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"Location is a little far from the station, 25 win walk, but it had a (small) onsen. Hotel site says there is a convenience store ten minutes away, but there’s actually a large supermarket right next to the hotel and open till 10pm."

"Everything was lovely"

"Clean room, excellent staff, amazing Onsen"

"clean room but pity that hotel refused to let me switch from japanese style room to western style room with beds when they have such rooms available at the hotel."

"Very nice modern Onsen hotel, our Japanese style room is spacious with a separate sitting room and the view is great. The buffet dinner and breakfast were great and the onset facility is wonderful. The hotel provides shuttle bus services to the local attractions and JR station. Highly recommended."

"The location was near the train station and nice. A little far from the castle."

"Breakfast was delicious and lots of kind foods ! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"Unbalanced of western and japanese food for buffet "