Top Hotels Near KWC Fashion Wholesale in Kuala Lumpur from NZ$19

"I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management."

"Nice central hotel in KLCC"

"Amazing room with awesome view, rooms cleaned every day and staff were beyond friendly and helpful. I didnt want to leave!"

"Stayed in a club room and the service in the executive lounge was great - friendly and attentive. The room was spacious and kept nice and clean "

"There was never any problems with help about any if our needs staff from reception through to concierge and room attendants, bar staff, dining were all exceptional..."

"Nice gym and spa"

"Aircon ok. Breakfast ok"

"Amazing view, excellent breakfast buffet."

"Great location "