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Premium bedding, in-room safe, desk, laptop workspace
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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Guest reviews

4.8 out of 5 Exceptional
159 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Breakfast Available
Business Services
Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationPetaling Street11 min walk
Popular LocationBerjaya Times Square14 min walk
Popular LocationKuala Lumpur Tower16 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)44 min drive

Choose dates to view prices

  • King Room

    4.6/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 2
    More detailsKing Room

About this area

Kuala Lumpur

Located in Kuala Lumpur's Bukit Bintang neighbourhood, citizenM Kuala Lumpur Bukit Bintang is in the city centre and near a metro station. Berjaya Times Square and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaria KLCC and Kuala Lumpur Bird Park. Looking to enjoy an event or a game? See what's going on at Bukit Jalil National Stadium or Axiata Arena. Spend some time exploring the area's activities, including outlet shopping.
Visit our Kuala Lumpur travel guide
View map
Popular Location

What's nearby

  • Petaling Street - 11 min walk
  • Berjaya Times Square - 14 min walk
  • Kuala Lumpur Tower - 16 min walk
  • Pavilion Kuala Lumpur - 17 min walk
  • National Mosque - 4 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 13 min walk
  • Imbi Station - 13 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 44 min drive

Restaurants

  • CanteenM — 1 min walk
  • CanteenM — 1 min walk
  • Blue Boy Vegetarian Restaurant - 5 min walk
  • VCR - 6 min walk
  • Tg's Nasi Kandar - 6 min walk

About this property

citizenM Kuala Lumpur Bukit Bintang

Romantic Kuala Lumpur hotel in Bukit Bintang, walk to Jalan Alor
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, coffee/tea in a common area and a 24-hour front desk. All 210 soundproofed rooms feature free WiFi and iPads. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include iPod docks and fridges.
CitizenM Kuala Lumpur Bukit Bintang offers 210 forms of accommodation with iPads and iPod docking stations. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 35 per person
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Shopping

Family friendly

  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheel-chair doorways

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • iPad
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 2:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: MYR 35 per person (approximately)
  • Fee for in-room wireless Internet: MYR 0 per stay (rates may vary)
  • Late check-out fee: MYR 150

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Sky Express
Hotel Sky Express Bukit Bintang
Sky Bukit Bintang
Sky Express Bukit Bintang
Sky Express Bukit Bintang Kuala Lumpur
Sky Express Hotel
citizenM Kuala Lumpur Bukit Bintang Hotel
Sky Express Hotel Bukit Bintang Kuala Lumpur
Sky Hotel Express
Sky Hotel Express Bukit Bintang
citizenM Kuala Lumpur Bukit B
citizenM Kuala Lumpur Bukit Bintang Hotel
citizenM Kuala Lumpur Bukit Bintang Kuala Lumpur
citizenM Kuala Lumpur Bukit Bintang Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at citizenM Kuala Lumpur Bukit Bintang and receive a full refund?
Yes, citizenM Kuala Lumpur Bukit Bintang offers free cancellation on select room rates, because flexibility matters! Please refer to citizenM Kuala Lumpur Bukit Bintang cancellation policy on our site for more details about any exclusions or requirements.
Is citizenM Kuala Lumpur Bukit Bintang pet-friendly?
No, pets are not allowed at this property.
How much is parking at citizenM Kuala Lumpur Bukit Bintang?
This hotel doesn't offer parking.
What time is check-in at citizenM Kuala Lumpur Bukit Bintang?
Check-in is from 2:00 PM to midnight.
What time is check-out at citizenM Kuala Lumpur Bukit Bintang?
Checkout is at 11:00 AM. Late checkout is available for MYR 150.
Where is citizenM Kuala Lumpur Bukit Bintang located?
Located in Bukit Bintang, this romantic hotel is within a 10-minute walk of Kottu Malai Pillayar Temple and Jalan Alor. Petaling Street and Berjaya Times Square are also within 15 minutes. Imbi Station is 13 minutes by foot and Kuala Lumpur Masjid Jamek Station is 13 minutes.
4.8
Exceptional
5 - Excellent
134
4 - Good
17
3 - Okay
4
2 - Poor
2
1 - Terrible
2

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary was amazing & The Staff Amazing nothing was too much trouble love this hotel
Stayed 2 nights in Jan 2020

5/5 Excellent

Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome boutique hotel chain that provides great value! Great location next to Jalon Alor night market. Perfect for foodie. Beautiful decor & lobby area!
Stayed 3 nights in Feb 2020

2/5 Poor

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
Everything is set up to work through an iPad which initially worked but when I got back from an evening meal it would not work but thankfully at least the radio did which was through the TV which was very unusual that one but not both worked. As the lights worked through the iPad it was very frustrating trying to get the right lights to turn on when getting up or trying to go to sleep but thankfully there was one light switch for a reading light by the bed I could use to find the iPad to then such on the lights. Feels like the iPad's are used for the sake of it and not for practical reasons. Would not stay here or at citizenm hotel again as is all face but not doing the best for guests. Also the AC controls on the iPad did not always work or the iPad respond when selecting options on it. Have stayed at other hotels that use a tablet too but they worked better e.g. had infa red on the tablet to operate the TV and still have switches for the lights. And you can only get in from one side of the bed with walls or a window surrounding the other 3 sides.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but was very clean and good use of the space. Fun design and good location near jalan alor eating street.
Stayed 2 nights in Nov 2019

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