"Our stay at Ocean Allure Resort in Costa Mujeres was one of the most disappointing resort experiences our family has ever had. The way one of our family members was treated was absolutely disgusting and completely ruined the trip.
My cousin and his wife came to celebrate his birthday and their 6-year wedding anniversary, but instead of enjoying a relaxing vacation, his wife, who is Hispanic, was repeatedly disrespected and profiled by resort staff.
While shopping for a dress in the gift shop for their anniversary photoshoot later that day, the store manager told another employee in Spanish to watch her closely to make sure she didn’t steal anything. My cousin’s wife responded in Spanish that she had money and had no reason to steal. Instead of apologizing, the manager insinuated she was some kind of escort and would call her “sugar daddy” to send her money.
Another incident happened at the lobby bar when a bartender questioned whether she even belonged at the resort and demanded to see her wristband and room number before serving her, despite not treating others around her the same way.
Several bartenders throughout the trip were also rude, dismissive, and openly disrespectful to our group.
By the end of the vacation, my cousin’s wife was in tears during dinner because of how humiliated and unwelcome she had been made to feel.
There is absolutely no excuse for this kind of treatment toward paying guests. Neither me, my wife, nor anyone else in our family will ever return here"
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