Horseshoe Bay Hotels, West Vancouver

"Helpfulness of staff."

"Staff was friendly and courteous while training new staff. And the room was very nice and clean. "

"Great stay, easy access to airport, transit and anything you need. Clean and great staff. Recommend! "

"Excellent hotel, fantastic location, better service than I've received anywhere else, which was especially helpful for my recent stay."

"We had an amazing stay on Oct 23.as we returned from Singapore. As we were checking in, we were told we were receiving a complimentary room upgrade to the Penthouse suite. What??? I don't know what we did to deserve it, but it was such an amazing surprise. The room was beautiful! Thank you to the kind and friendly staff for a much-needed relaxing night. We will definitely stay again during our next trip to Vancouver or next layover. "

"Wonderful staff. The room and beds were very very comfortable. Climate control was very comfortable. Dining was very convenient and enjoyed the breakfast buffet very much."

"This is my second time to stay at this hotel, will back for sure "

"This property is in need of updating and repair. For $370 a night it seriously lacks basic modern hotel design or amenities. I stayed here 10 years ago and wonder if the hotel is under new management/ownership. We were right next to St. Paul’s Hospital… loud sirens all night and a single pane window rattling consistently throughout the night because of wind. The towels were old, hard and faded. We would never stay here again. I would have spoken with the hotel manager but after 20 hours of international travel, I could not muster up the energy for a conversation. We stuck it out only because we were exhausted. "

"Great staff, very responsive. Good clean rooms and great location "