Ratings based on 985 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 24 May 2020
Comment from Hotel Management
25 May 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for your stay at the B/W Hollywood Plaza Inn. We appreciate your feedback with five stars. But we request you to share your specific observations about what you liked and where we lacked.Guest reviews are quite important to us and we look forward to see you back. Sincerely, Hotel Manager.
5 out of 5
by A verified traveller

Posted 22 May 2020
Comment from Hotel Management
23 May 2020 by Hotel Manager, Hotel Management
Hello Guest, It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager.
4 out of 5
by A verified traveller

Posted 14 May 2020
Comment from Hotel Management
15 May 2020 by Hotel Manager, Hotel Management
Hello Guest, Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Sincerely, Hotel Manager.
4 out of 5
by A verified traveller

Posted 8 Apr. 2020
During the crisis, I couldn’t use the amenities. But the location was clean and comfortable. The staff was appropriate and nice they got me into my room fairly quickly. The room was nice and the price reasonable. The only down side was the parking charge. A little unreasonable and will be a consideration in booking again
Comment from Hotel Management
9 Apr. 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for the stay and the feedback. We shall definitely work on your comment on the parking charge. Guest experiences are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager
4 out of 5
by A verified traveller

Posted 7 Apr. 2020
Property is very clean. Rooms are well set up. Staff handles their business efficiently. The cost of parking causes me pause and is a factor in wether or not I book again. The price for the room is reasonable and competitive but when you add parking, whatever the excuse, it starts to move to a different budget level
Comment from Hotel Management
7 Apr. 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for your comments. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager
1 out of 5
by A verified traveller

Posted 18 Mar. 2020
Blood on the sheets dirty tell And Room smell really bath
Comment from Hotel Management
18 Mar. 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager
5 out of 5
by A verified traveller

Posted 8 Mar. 2020
Comment from Hotel Management
11 Mar. 2020 by Hotel Manager, Hotel Management
Dear Guest, Thanks for your stay at the B/W Hollywood Plaza Inn. We appreciate your feedback with five stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to see you back. Sincerely, Hotel Manager.
3 out of 5
by A verified traveller

Family vacation

Posted 7 Mar. 2020 on Hotels
The wallpaper is peeling in the bathroom, our toilet needed repair. If you are a light sleeper the traffic noise was loud. Half the parking was blocked off and didn't leave very much room to park. Over all the price wasn't bad for the area. It was mainly appearance issues. For us that is fine since it was close to where we wanted to go. No cheaper food places close by but was able to have pizza delivered so that was fine with us. Beds where comfy and rooms were clean and room smelled good. Hot tub was awesome after a long day at universal studios. Hope this helps decide for you.
Comment from Hotel Management
11 Mar. 2020 by Hotel Manager, Hotel Management
Hello Guest, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.
4 out of 5
by A verified traveller

Cosy and clean!

Posted 7 Mar. 2020 on Hotels
Satisfactory accommodations that were clean. Close to Hollywood Blvd
Comment from Hotel Management
11 Mar. 2020 by Hotel Manager, Hotel Management
Hello John Leander, Thanks for the stay and the positive feedback. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
2 out of 5
by A verified traveller

Posted 6 Mar. 2020 on Hotels
Comment from Hotel Management
18 Mar. 2020 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
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