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"Staff was great and held our bags as we were really early. They did offer early check in but at 2200 yen per hour. We went and got food and came back and they were ready for us. Only thing I recommend is 3-4 towels in the room instead of two. When using the spa you need to take your own towel and I accidentally dropped mine in the shower and didn’t have a replacement in the room. Room has tea and bottled water a plus. "

"Clean and Kindly staff "

"It was a tiny room, but very convenient since the hotel was located near the train station. Breakfast and housekeeping was included. Overall, a good experience. I would stay there again. "

"We stayed in the corner triple room for 2 nights. The room is large and clean. The condition is excellent! I like the tatami style flooring. The bathroom, toilet and sink are in separate location. So I didn't run into my family members. We had good sleep at night. The location is central with plenty of shops and restaurants nearby. Highly recommended."

"The front desk staff was very friendly and helpful. The dining staff was very efficient and continually refreshed food items on the breakfast buffet."

"Great location for Omiya station. Clean, spacious room. Breakfast selection was very diverse and tasty. "

"This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!"

"Love this place so much. "

"Nice location when sightseeing in the area. The AC did not work and would only output heat for all of the heating, cooling, and fan-only options. We struggled to open a window to get the temperature down. We messed up when booking a room and ended up with a room that didn't have a shower/bath."