Hersham Hotels, Walton-on-Thames

"We have stayed at this hotel a number if times and it seems to have gone downhill! Queues for breakfast, no longer tea / coffee in the rooms, only one towel and pillow…everything now stripped down to basics… Also self service check in …so no more friendly meet and greet. Didn’t feel like a guest anymore. Even though it is an excellent location will probably look for somewhere else in the future."

"I was near a fire door, that was opening and closing during the night that was very loud. Like metal scraping against metal. Also during the night there was an awful howling/squealing sound coming from the bathroom. Was the shower piping. Had to close bathroom door to muffle, went on for about 20 minutes."

"Staff very helpful, very clean rooms. I used the laundry service twice and it was excellent."

"I love this hotel. This is my second stay there. I had a view of Tower Bridge which was delightful. The only thing I would pick on is that only one electrical outlet to plug my converter in worked; the tiles were lifting by the tub and the toilet almost overflowed with it much tissue in it. All of those things can be fixed. The hotel is in prime vicinity with a scrumptious restaurant, aptly named Vicinity attached to it. The bathroom had a deep tub so I could soak by tired back and the bed was very comfortable!!"

"Great Room. Clean. Comfortable. Great staff. Great location."

"Location is amazing, it’s a high quality hotel with nice amenities and friendly staff and the bars are amazing."

"Thought breakfast could have been better, no fried eggs had to ask, no pancakes, had to ask. Staff were quite rude, when I asked for cutlery she snapped back that I could get my own! Restaurant menu showed a lovely looking soag bol, when I asked, was told it was only a kids meal and they would not allow me to order it. Was told I could get it in room service! That's what I ended up doing but if they can do it on room service, I can't see why they good not do it in the restaurant. Some staff were quite rude , however reception staff were really friendly and helpful. Breakfast was not worth the cost. Don't think I would stay here again."

"Great location, great Hotel"

"The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year."