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"Check in process poor, greeted by 3 staff staring at us none of whom spoke to say hello when we entered. Check in process very long delayed by user login issues. Went to room and keys didn’t work, returned to reception and waited again to be told had been given keys to incorrect room. Had booked king room on the basis that website showed there would be a walk in shower. We had shower over bath which we couldn’t use as there are no grab rails. Didn’t book breakfast and was told if we decided in morning it would cost an extra £5 each which is unreasonable when you don’t know if you will want breakfast until the morning. Felt forced into paying upsell for breakfast at check-in which we declined. Parking charge is high for overnight guests don’t be greedy Voco!"

"Lots of parking and easy. Friendly staff. Good range of breakfast, a little higgledy piggledy layout and had to ask for supplies to be replenished as often empty but done quickly. Nice relaxing emvironment. A range of activities, easy access by car to shopping. If a pool table was installed this would be a great staycation."

"Such a lovely hotel, full of history, the staff were helpful and perfect location for the historic dockyard"

"Heating was an old fan very noisy, bed could have been more comfortable, overall a clean place and convenient "

"Staff were good but room was ok. Hotel property like lift were not working, key cards were barely responsive."

"Room was spacious and staff were very friendly and helpful. Nice breakfast "

"Tired and patched up in places without any finesse. "

"Buse at the front desk was just exceptional! She handled some minor issues with such speed and efficiency, she is truly an asset to this company. The daily breakfast is outstanding in quality, service and variety. The pool is truly an added bonus being warm , large and having a hot tub. Even though I was not able to use the gym area it looked great! I highly recommend a stay at The Leonardo not only for its appeal but for the ease of walk ability to anything you may need or want. Also main train station about 10 min walk."

"Staff were incredibly helpful and friendly, and it's a nice hotel but far too warm to sleep. The first room I was given was 25 degrees when I opened the door. The staff helpfully moved me to a room on the other side which was cooler, but I struggled to sleep later as the temperature hovered around 21-22 degrees. The air conditioning is apparently 'centrally controlled' and just did not blow cool air at all."