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Suiun

4.0 star property
Ryokan with a full-service spa, steps from Hakone Gora Park

Choose dates to view prices

Hakone at Suiun offers a peaceful escape with garden views and an indoor mineral hot spring. Guests can enjoy facials and body treatments at the spa while using in-room WiFi. The staff is praised for their attentive service.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is NZ$739
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
Hairdryer
Deep-soaking bath
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
Hairdryer
Deep-soaking bath
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Twin Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Private Open-Air Bath

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
Hairdryer
Deep-soaking bath
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bath and shower
Private bathroom
Hairdryer
Deep-soaking bath
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the area

Map
1300-61 Gora, Hakone, Kanagawa, 250-0408

What's nearby

  • Hakone Gora Park - 1 min walk - 0.0 km
  • Hakone Open Air Museum - 10 min walk - 0.9 km
  • Hakone Kowakien Yunessun - 18 min walk - 1.6 km
  • Ōwakudani - 3 min drive - 1.7 km
  • Hakone Ropeway - 7 min drive - 4.6 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 7 min walk
  • Tokyo (HND-Haneda) - 103 min drive

Restaurants

  • ‪箱根餃子センター - ‬7 min walk
  • ‪リバーサイド・キッチン＆バー - ‬14 min walk
  • ‪Gora Brewery And Grill - ‬2 min walk
  • ‪鮨・天麩羅 風月 - ‬5 min walk
  • ‪Coffee Camp - ‬8 min walk

About this property

Suiun

Upscale ryokan near Hakone Gora Park
Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Suiun provides an indoor mineral hot spring (onsen), a garden and a sauna. Treat yourself to spa services, such as a body scrub, aromatherapy or a body treatment. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • A 24-hour front desk, luggage storage and a lift
  • A front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Suiun include comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with deep-soaking baths and toilets with electronic bidets
  • Wardrobes/cupboards, fridges and electric kettles

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,678 reviews
The price is NZ$910
1 Dec - 2 Dec
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Kaiseki meal

Things to do

  • Full-service spa
  • Sauna

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Suiun Inn Hakone
Suiun Hakone
Ryokan Suiun Hakone
Hakone Suiun Ryokan
Ryokan Suiun
Suiun Inn
Suiun Ryokan
Suiun Hakone
Suiun Ryokan Hakone

Frequently asked questions

Is Suiun pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Suiun?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Suiun on 2 Dec 2025 start from NZ$735.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Suiun?

Self-parking is free at this property.

What time is check-in at Suiun?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Suiun?

Checkout is at 11:00 AM.

Where is Suiun located?

Located in Gora, this spa ryokan is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.3 mi (2.1 km) away. Kowakidani Station is 23 minutes by foot and Hakone Gora Station is 7 minutes.

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Reviews

Suiun Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Amenities

9.8

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 137 out of 161 reviews
Rating 8 - Good. 18 out of 161 reviews
Rating 6 - Okay. 1 out of 161 reviews
Rating 4 - Poor. 1 out of 161 reviews
Rating 2 - Terrible. 4 out of 161 reviews

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with public and private baths and the included meals were amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Suiun Hakone in March 25

The staff was superb, detail oriented and acommodating, the hotel was beautiful, peaceful, and super clean. We would stay here over and over again if we could !!
Stayed 1 night in Mar 2025

10/10 Excellent

Ruolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are really grateful the staff helped us get a dinner and breakfast plan in the last minute, it turned out to be the best meal we had in Japan during our 1-week trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Mei Fan, Hongbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very special experience, the hotel’s location is perfect and it’s like a private setting. It’s very worthwhile.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice!!

The staff were very friendly and the accommodation was nice. The free ramen was also delicious.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing in every way except the food

The hotel was amazing, the onsen and the rooms were fantastic. The service was excellent. I would advise people NOT to get the food, it was not flavorful, it was weird and many courses. There are really good food options in Gora, so enjoy the hotel and eat out in the town instead.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fabulous

Absolutely fabulous stay at Suiun - would highly recommend to anyone wishing to visit the Hakone region. The room was beautiful, the Kaiseki dinner was delicious and beautifully presented. The onsen was a great way to relax annd unwind after a busy few days travelling across Japan.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely pleasant and helpful. The food was amazing. It was a wonderful experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Clean, comfortable stay. Loved the tatami mats throughout. Private onsen was so nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Akkamapet

Liked: Cleanliness
Disliked: Staff & service
If you are vegetarian and don’t speak the language don’t even bother with this facility, we paid $400/night - staff was super unhelpful in finding a place to eat and arrange for taxi ride to the train station, unusual for a country who is so customer focused.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great first ryokan experience

The hotel is close to the Koen-Shimo Cable Car station so it is easy to reach. The staff was super friendly and helpful even though we don't speak Japanese and some of them didn't speak English. Big rooms and all the free drinks, snacks and pyjamas were a big plus! Room was super warm (maybe even too warm when we arrived) but you can manage the heater yourself. Dinner and the Japanese style breakfast were delicious. Great first ryokan experience for us!
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful oasis of calm and grace! Our server Tetsu was a delight, and the in room Onsen bath was amazing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Della

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very welcoming and the open air onsen was divine!
Stayed 2 nights in Oct 2025

10/10 Excellent

Mine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若你想有高質素的入住經驗，一定要來這間酒店 餐飲：提供懷石料理一泊兩食，食物的質素及擺放方式都好好，有24小時的免費飲料及小食 服務：有welcome drink/treat, 有懂英語的服務員為我們解答住宿期間一切問題；退房時下雨，酒店提供免費穿梭汽車載我們到車站附近，入住那天以為用不著這個服務，因由車站步行至酒店不用10分鐘，（若有大件行李要注意：路程要上斜） 溫泉：房間有私人溫泉，戶外又有三個first come first serve 的私人溫泉（足夠2-3人，十分適合好朋友／夫婦共用）
Welcome tea
Dinner
Dinner
Stayed 2 nights in Oct 2025

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property on a gorgeous natural
Stayed 1 night in Oct 2025

10/10 Excellent

Nobuyo

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方や
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suiun was a beautiful place to stay in the serene Hakone. It was a perfect relaxing contrast to the busy city life. The hot spring tubs were zen and so enjoyable. Wearing a kimono around the property was a fun addition to the experience and the pjs were so comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryoken in Gora. Close to Gora station for access to the Cable Car to the Hakone Ropeway. 15 minute walk to the Hakone Open Air museum and steps from Gora Park. Rooms are beautifully appointed, open air room onsen was a plus. Public onsen and sauna also top notch. Free snacks and drinks, including alcoholic beverages. Staff were incredibly attentive. We did not partake of meals or spa services but the spa services were affordable. Highly recommend staying here if you are looking for a great ryoken in the Hakone area.
Stayed 1 night in Sep 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suiun is beautiful and amazing! The staff are incredibly polite and accommodating. The property has a beautiful private and public onsen, with options for rooms that have their own onsen. The views of the surrounding mountains are gorgeous. The Japanese style breakfast they offer is impressive, varied, and filling. I will be staying here again in the future.
Stayed 3 nights in Sep 2025

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段以上の価値のある旅館だと思う。宿泊客の事をよく考えてくれている。設備もサービスも申し分なかった。またいきたい。
お部屋のお風呂
食事
桜華の湯【貸切風呂】
入り口
Stayed 1 night in Aug 2025

10/10 Excellent

hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインからチェックアウトまで、ゆったりと過ごすことが出来ました。 飲み物やちょっとしたお菓子などが無料でもらえたりと、欲しいけど買うほどでは無い、というような、痒いところに手が届くサービスが多々あり、快適に過ごせました。 部屋付き露天風呂なども良かったです。
Stayed 1 night in Aug 2025

10/10 Excellent

みほ

とても素敵な宿でした。
Stayed 1 night in Aug 2025

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ce ryokan est vraiment authentique. Nous avions pris 2 chambres avec onsen privatif. Cadre paisible, proche des fumerolles, du lac ashi et du musée plein air. Bien prendre le funiculaire depuis la gare car il n'y a plus qu'à descendre 250m avec les valises. Pris un peu élevé. Pour moi, il manquait juste un micro-ondes dans la chambre
Stayed 2 nights in Aug 2025

10/10 Excellent

Daryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to get away from it all and just unwind in an onsen then this is your place. Be mindful that no kids under 13 are allowed.
Stayed 2 nights in Jul 2025

8/10 Good

YOSHIYUKI

Liked: Cleanliness, property conditions & facilities
スタッフも若い方が多く、特に大きな問題はありません。 しかし、チェックイン時や食事の際の説明が少し足りないことがあるような気がしました。 例)・食事のベルの存在
Stayed 1 night in Jul 2025