See all properties

Hakone Hisui

4.0 star property
Hotel in Hakone with free breakfast and sauna

Photo gallery for Hakone Hisui

Hot springs
Garden
Standard Twin Room, Non Smoking
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

You may also like

Ad
[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen

Rakuten STAY TERRACE Hakone Kowakudani

Kowakudani
  • Kitchen
  • Washer
  • Dryer
  • Parking included
9.8 out of 10, Exceptional, 53 reviews
Rakuten STAY TERRACE Hakone Kowakudani
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631

What's nearby

  • Hakone Venetian Glass Museum - 16 min walk - 1.4 km
  • Pola Museum of Art - 3 min drive - 2.1 km
  • Ōwakudani - 4 min drive - 3.7 km
  • Hakone Ropeway - 6 min drive - 5.4 km
  • Hakone Kowakien Yunessun - 8 min drive - 5.7 km

Getting around

  • Kowakidani Station - 8 min drive
  • Hakone Miyanoshita Station - 9 min drive
  • Tokyo (NRT-Narita Intl.) - 123 min drive

Restaurants

  • ‪ごはんと板前料理銀の穂 - ‬4 min walk
  • ‪菊壱 - ‬7 min walk
  • ‪箱根九十九 - ‬5 min walk
  • ‪カフェテラッツァうかい - ‬18 min walk
  • ‪Cafe & Restaurant LYS - ‬7 min walk

About this property

Hakone Hisui

Upscale hotel near Hakone Kowakien Yunessun
At Hakone Hisui, you can look forward to free breakfast (local cuisine), an indoor mineral hot spring (onsen) and a terrace. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a facial or a massage. The on-site restaurant, ICHIYUU, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a garden.
Other perks include:
  • Free self-parking
  • Hot springs on-site, a 24-hour front desk and a front desk safe
  • Meeting rooms, smoke-free property and a water dispenser
Room features
All rooms are individually furnished, and feature comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Separate baths/showers, toilets with electronic bidets and free toiletries
  • Decks/patios, fridges and desks

Languages

English, Japanese

Similar properties

Property amenity

Hakone Ashinoko Hanaori

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,292 reviews
Hakone Ashinoko Hanaori

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Karaoke
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • No housekeeping service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Is Hakone Hisui pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakone Hisui?

Self-parking is free at this property.

What time is check-in at Hakone Hisui?

Check-in start time: 3 PM; check-in end time: 8 PM.

What time is check-out at Hakone Hisui?

Checkout is at 11 AM.

Where is Hakone Hisui located?

Located in Sengokuhara, this spa hotel is steps away from Sengokuhara Onsen and Lalique Museum Hakone. Hakone Village Samurai Museum and Sengokuhara Susuki Prairie are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 58 reviews
Rating 8 - Good. 12 out of 58 reviews
Rating 6 - Okay. 1 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

ヒロミツ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適な滞在

一泊の滞在でしたが4回も温泉に入ってのんびりと過ごせました。 朝食が美味しかったです。
Stayed 1 night in Mar 2021

10/10 Excellent

Chika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事が美味しい。

清潔感も有り、とても素敵な宿でした。 建物の作りが中庭を囲んでいて、出来れば中庭側のお部屋が良かったです。 （今回は外周側） 1番 気に入ったのが夕食、朝食共に サービス含め大変満足のいくお料理でした。 食事に夢中で写真が上手く撮れませんでしたが載せておきます。 温泉も綺麗で良かったです。 お湯はサラッとした感じです。
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とて落ち着ける静かな温泉宿

家族でファミリータイプのお部屋（4人部屋）に宿泊しました。 部屋も広く、部屋のお風呂も大浴場も全体的に清潔で快適でした。 4人部屋ということでしたが、リビングのソファが2人掛け＋1人用チェアだったので少し困りましたが、洗面所のイスで代用しました^^; 朝食は決められた時間にメニューの中から選ぶタイプでしたが、和食も洋食もパンケーキもどれも美味しかったです！
Stayed 1 night in Mar 2020

10/10 Excellent

KIYOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても落ち着きます

箱根の宿泊先の一番のお気に入りです。 静かなたたずまいは勿論のこと、従業員の皆様の接客にもとても満足しています。 ここにお邪魔させていただくと、いつも時間がゆったりと流れていく感じが致します。 また、お邪魔させて頂きます。
Stayed 1 night in Feb 2020

10/10 Excellent

KAORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良いホテルです

大満足でした。また来たいです。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

レストランのサービスが素晴らしい

会員制ホテルだけに、年配の常連客、家族旅行客が多い印象でした。温泉宿でレストランでゆかたがダメなのは珍しいですが、レストランでの接客係が数・質ともに充実しており、ちょっとした高級レストランのイメージでした。
Stayed 1 night in Sep 2019

10/10 Excellent

AKIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

April, NY, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

10/10 Excellent

わじ, 川崎市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が良かった。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事最高

部屋が広くて清潔。食事は和食のコースを食べたが、東京の一流ホテルよりも美味しかった。朝食も大変美味。温泉も広くてきれい。
Stayed 1 night in Jul 2019

10/10 Excellent

NANBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理がよかったです 手が込んでいて　見た目もお味も最高です
Stayed 1 night in Jun 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy tranquilo y poco turismo, ppienso es un hotel para gente local de descanso. Me gusto mucho por lo mismo, tranquilo, muy lindo el staff muy amable. Solo un poco retirado .
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019