Hakone Hisui
4.0 star property

Upscale hotel with free breakfast and sauna
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hakone Hisui

Photo gallery for Hakone Hisui

Exterior
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Breakfast and dinner served
Lobby sitting area

Overview of Hakone Hisui

9.4

Exceptional

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Bar
  • Room service
  • Parking included

Check out the area

837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631
  • Popular LocationSengokuhara Onsen1 min walk
  • Popular LocationThe Dining 四季彩1 min walk
  • Popular Locationはこねずし4 min walk
  • Popular LocationHakone Gora Station12 min drive
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Room options

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About the area

Hakone

Located in Hakone, Hakone Hisui is in the mountains. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's popular attractions include Hakone Kowakien Yunessun and Fuji Safari Park. Looking to enjoy an event or a game? See what's going on at Fuji Speedway, or consider Lake Yamanaka Community Plaza Kirara for a night out.

What's nearby

  • Hakone Venetian Glass Museum - 17 min walk
  • Pola Museum of Art - 3 min drive
  • Ōwakudani - 4 min drive
  • Hakone Ropeway - 7 min drive
  • Hakone Kowakien Yunessun - 9 min drive

Getting around

  • Kowakidani Station - 8 min drive
  • Hakone Miyanoshita Station - 9 min drive
  • Tokyo (NRT-Narita Intl.) - 123 min drive

Restaurants

  • ごはんと板前料理銀の穂 - 4 min walk
  • 菊壱 - 8 min walk
  • 箱根九十九 - 5 min walk
  • Le Train - 6 min walk
  • SPECIAL EXHIBITION LE TRAIN - 5 min walk

About this property

Hakone Hisui

Upscale hotel near Hakone Kowakien Yunessun
At Hakone Hisui, you can look forward to free breakfast (local cuisine), an indoor mineral hot spring (onsen) and a terrace. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a massage or a facial. Be sure to enjoy a meal at ICHIYUU, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a garden.
Other perks include:
  • Free self-parking
  • Hot springs on-site, a water dispenser and luggage storage
  • A 24-hour front desk, meeting rooms and a front desk safe
Room features
All rooms are individually furnished, and feature comforts such as air conditioning and dressing gowns, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Separate baths/showers, toilets with electronic bidets and free toiletries
  • Decks/patios, fridges and desks

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Karaoke
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • No housekeeping

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Body treatments
  • Facials
  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Deck/patio

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Is Hakone Hisui pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakone Hisui?

Self-parking is free at this property.

What time is check-in at Hakone Hisui?

Check-in start time: 3 PM; check-in end time: 8 PM.

What time is check-out at Hakone Hisui?

Checkout is at 11 AM.

Where is Hakone Hisui located?

Situated in the mountains, this spa hotel is steps away from Sengokuhara Onsen and Lalique Museum Hakone. Hakone Village Samurai Museum and Sengokuhara Susuki Prairie are also within 15 minutes.

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 58 reviews" "
Rating 8 - Good. 12 out of 58 reviews" "
Rating 6 - Okay. 1 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

April, NY, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hakone Getaway
Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unforgettable experience
Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018